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C
Rating: 5 out of 5
Easy to access and interesting site
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
Very good
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Rating: 3 out of 5
Improvements need to be made regarding claims when packages are incorrectly marked as delivered. No direct link on the site related to the order. No response to an email.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the missing packages during delivery as well as the lack of response to your complaint email. We completely understand the dissatisfaction this may have caused. Our customer service is committed to responding to your request within 24 hours. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
L
Rating: 4 out of 5
Easy navigation, delivery times a bit long!
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M
Rating: 5 out of 5
Very well informed day by day about the order tracking.
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C
Rating: 5 out of 5
Intuitive site / Quick order
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M
Rating: 5 out of 5
Efficiency and speed
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C
Rating: 5 out of 5
Reliable, affordable, and perfect shipping.
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R
Rating: 3 out of 5
I give this rating because I was disappointed by the lack of handling of my order for almost over a week.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
M
Rating: 5 out of 5
Very good, delay in delivery.
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Y
Rating: 5 out of 5
Very satisfied. Delivered as expected and on time.
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C
Rating: 5 out of 5
Well received, well packaged,
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N
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Fluid, nothing to complain about!
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A
Rating: 3 out of 5
Long delivery
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C
Rating: 5 out of 5
Everything is conforming
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R
Rating: 5 out of 5
Tables and chairs conforming. Excellent quality!
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M
Rating: 4 out of 5
Delivery errors. And a delivery slip from another nursery in the package, I had to be put in phone contact with the other nursery
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J
Rating: 5 out of 5
Everything was perfect, they answered all my questions, the delivery and the entire process are in accordance with the order
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F
Rating: 5 out of 5
Good
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G
Rating: 5 out of 5
Nothing to report
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A
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
Very practical and well-made site
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C
Rating: 3 out of 5
We had requested that the package be delivered on Friday. It was delivered on Thursday and we were not at home which complicated its reception
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A
Rating: 5 out of 5
Very good exactly what I wanted
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J
Rating: 5 out of 5
Excellent
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V
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
I knew this site as a professional, I discover it as a parent. Lots of choices and reasonable prices.
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R
Rating: 5 out of 5
Very good communication. The delivery was a bit long but they managed to reassure me. It's a gift for my son that he will only open at Christmas. But I know he will be very happy because it's a construction game that he plays a lot in class. Thank you for your seriousness.
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S
Rating: 3 out of 5
I don't find it that great
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Response from Wesco
Hello and thank you for taking the time to leave a review. Can you provide us with details on what you did not appreciate? Looking forward to hearing from you. Have a nice day.
F
Rating: 5 out of 5
WESCO site 5 *, (this is not the case for the carrier, package received with 1 item missing. Disappeared between Wesco and my home.. despite the 'reinforced package' by the carrier following an incident during their handling.
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M
Rating: 5 out of 5
Delivery a bit long but otherwise perfect as always.
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C
Rating: 5 out of 5
Complete site
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S
Rating: 5 out of 5
A well-developed site for children and good materials. A site that is also serious and attentive to customers.
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V
Rating: 3 out of 5
Hello, We placed an order on November 8 and despite a scheduled delivery date of the 18th, we are still waiting. Thank you Best regards
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delay directly related to our delivery service provider. They should contact you shortly to schedule the delivery. We are sorry for this inconvenience and hope to count on your understanding towards us. We hope you will renew your trust by returning next time to our site. Have a nice day.
M
Rating: 5 out of 5
Well-structured site. Products well described.
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J
Rating: 5 out of 5
Very professional site
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M
Rating: 5 out of 5
A lot of choices. Easy navigation
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E
Rating: 5 out of 5
Top, conforms to the description
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A
Rating: 3 out of 5
Difficult order to place and long delivery
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delivery delay which was longer than that announced in your order confirmation. Regarding your shopping experience on our site and particularly the ordering process, we remain at your disposal for any difficulties encountered. You can share your feedback with us at [email protected]. We hope to have the pleasure of seeing you again next time on wesco.fr. Have a nice day.