Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 3, 4 and 5 stars

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Valerie M.

Published on 09/01/2024 à 20h41 following a purchase from 28/12/2023

Fast delivery, very good.

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Nawel Z.

Published on 09/01/2024 à 13h36 following a purchase from 26/12/2023

Comfortable

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Blin D.

Published on 09/01/2024 à 12h34 following a purchase from 25/12/2023

I am delighted with the order I made and used it immediately! Would do it again!

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Colombiers -.

Published on 09/01/2024 à 12h33 following a purchase from 15/12/2023

Accessible and clear site

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Association L.

Published on 09/01/2024 à 11h46 following a purchase from 23/11/2023

I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.

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Sylvie L.

Published on 08/01/2024 à 18h13 following a purchase from 11/11/2023

Delayed delivery, too bad it was for Christmas.

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Helder D.

Published on 08/01/2024 à 15h05 following a purchase from 15/11/2023

I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.

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Fanny D.

Published on 08/01/2024 à 13h51 following a purchase from 21/12/2023

Everything went very well: the exchanges with the responsive customer service, the delivery, and the quality of the product.

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Sylvie J.

Published on 08/01/2024 à 13h39 following a purchase from 28/12/2023

Very good, impeccable service. I recommend!

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Corine R.

Published on 08/01/2024 à 12h59 following a purchase from 18/12/2023

I love it, although the prices could be a bit lower, it's sometimes excessive.

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Caroline B.

Published on 08/01/2024 à 12h07 following a purchase from 22/12/2023

Navigation on the site is simple and effective; there was a small issue with the order, confusion between the quote and the final order, probably due to a long gap between the two! Perfect delivery, thank you.

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Christel L.

Published on 08/01/2024 à 11h03 following a purchase from 16/12/2023

Disappointed with the delivery; it was supposed to be delivered to my home, and I was delivered to a pickup point.

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Gregoire B.

Published on 03/01/2024 à 11h13 following a purchase from 16/12/2023

fast shipping

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Déborah F.

Published on 02/01/2024 à 16h47 following a purchase from 20/11/2023

Very good

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Frederique R.

Published on 01/01/2024 à 11h55 following a purchase from 17/12/2023

Package received before the announced date, just in time for Christmas. Product meets expectations.

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Valerie E.

Published on 31/12/2023 à 12h56 following a purchase from 18/12/2023

Well-designed site, easy to use with sensible criteria

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Marie T.

Published on 31/12/2023 à 11h45 following a purchase from 10/12/2023

Very good!

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Rose Lyne L.

Published on 30/12/2023 à 11h15 following a purchase from 13/12/2023

Very good site

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Anna A.

Published on 30/12/2023 à 10h49 following a purchase from 17/12/2023

Very satisfied, fast and careful shipping

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Diane P.

Published on 29/12/2023 à 08h07 following a purchase from 13/12/2023

Order received well

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Laurence P.

Published on 27/12/2023 à 20h21 following a purchase from 27/11/2023

Quality products

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Soraya S.

Published on 27/12/2023 à 13h54 following a purchase from 20/12/2023

Very good quality; I have one that has lasted for years without any issues.

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Charlène C.

Published on 27/12/2023 à 10h50 following a purchase from 12/12/2023

correct

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Yana M.

Published on 27/12/2023 à 09h55 following a purchase from 12/12/2023

ultra-fast shipping

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Au Pays Des Merveilles -.

Published on 27/12/2023 à 08h09 following a purchase from 12/12/2023

...??

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Claudine L.

Published on 26/12/2023 à 20h19 following a purchase from 30/10/2023

So the site itself is fine, but the delivery is a disaster; none of my orders have gone smoothly. The carrier is unreachable and postpones deliveries for no reason; it's a catastrophe. The packages arrive damaged; fortunately, the products are of good quality, otherwise, I wouldn't order anything just for that.

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Response from Wesco Published on 03/01/2024

Hello and thank you for taking the time to share your experience with us. Despite all the care our teams put into preparing orders, they can exceptionally suffer from the unpredictability of transport (especially during this busy end-of-year period). We regret this particularly disappointing situation for you and sincerely apologize for the inconvenience caused. We are informing our logistics service, which will take the necessary steps with the concerned carrier to ensure that this situation does not happen again. We want to thank you for your trust and loyalty while highlighting the quality of our products in your review. We hope to have the pleasure of seeing you again in 2024 on our site. We wish you an excellent day.

Pascale M.

Published on 26/12/2023 à 14h50 following a purchase from 11/12/2023

Product as described and delivered on time

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Jérôme A.

Published on 26/12/2023 à 14h44 following a purchase from 13/12/2023

Very good

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Laure K.

Published on 26/12/2023 à 14h13 following a purchase from 13/12/2023

Wide selection, order delivered on time and in good condition.

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Fabienne J.

Published on 26/12/2023 à 08h35 following a purchase from 14/12/2023

very good product

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Sophie D.

Published on 25/12/2023 à 20h30 following a purchase from 14/12/2023

Very clear site, easy order, fast delivery

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Natacha D.

Published on 25/12/2023 à 19h17 following a purchase from 29/11/2023

I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.

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Response from Wesco Published on 02/01/2024

Hello and thank you for taking the time to share your expectations with us. Regarding the display of the place of manufacture, we already specify it on some Wesco-designed products as well as on many partner brand products. Given the thousands of references available on our site, updating the place of manufacture can only be done gradually. Because listening to our customers remains one of our priorities, we will certainly pass your request to the relevant department. Finally, we are delighted to read that the videos provided you with the necessary help to finalize your purchases. Your feedback reassures us in our plans for evolution to always provide more advice to guide our customers in their product choices. We hope to have the opportunity to see you again in 2024 on our site. We wish you a beautiful day.

Sebastien O.

Published on 25/12/2023 à 18h32 following a purchase from 17/12/2023

easy search

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Martine C.

Published on 25/12/2023 à 15h11 following a purchase from 07/12/2023

easy access

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Maëlle B.

Published on 25/12/2023 à 12h19 following a purchase from 07/12/2023

Fast delivery. For the price we pay for the items, the shipping costs could have been waived.

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Marc L.

Published on 24/12/2023 à 22h18 following a purchase from 13/12/2023

Delivery arrived faster than expected, great.

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Yann N.

Published on 22/12/2023 à 15h20 following a purchase from 07/12/2023

Delivery on time

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Justine B.

Published on 22/12/2023 à 10h06 following a purchase from 07/12/2023

Very happy, fast and careful delivery. Can't wait to open it for Christmas!

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Leonie G.

Published on 21/12/2023 à 21h47 following a purchase from 12/12/2023

Smaller than it seems

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Response from Wesco Published on 22/12/2023

Hello and thank you for taking the time to evaluate this product. To help you make the right choice, we specify the dimensions and other technical characteristics on each product sheet. We are sorry that you missed this information. We look forward to seeing you again soon on www.wesco.fr. Have a nice day.

Celine L.

Published on 21/12/2023 à 13h14 following a purchase from 11/12/2023

Very good. The bench is very beautiful. We will see in use if the colors do not fade and if the seat does not deform. Fortunately, I had a code for free delivery because otherwise it was too expensive.

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