English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
Hello, the order has arrived, but not at the right place, even though the delivery address is correctly noted on the account, it's a shame
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
3 star reviews
Reset filtersA
Rating: 3 out of 5
This is the second time that the pouch containing the Kamishibai book is torn, so in the package. This is not a delivery issue but rather, I think, during packaging and since it's for a gift, it's still frustrating.
Translated reviews
A
Rating: 3 out of 5
The delivery took a while with an increased level of stress when I read that my order had been delivered correctly while I hadn't actually received anything yet!!
Translated reviews
A
Rating: 3 out of 5
Expensive products.
Translated reviews
A
Rating: 3 out of 5
Very messy. It's really hard to find my way around.
Translated reviews
A
Rating: 3 out of 5
The order arrived at its destination in good condition. It arrived quickly considering the order issues. A downside on the clarity of the ordering process, the request for an invoice to make the payment, and the payment confirmation. The products maintain excellent quality
Translated reviews
A
Rating: 3 out of 5
delivery times too long compared to what was expected.
Translated reviews
A
Rating: 3 out of 5
The site is relatively easy to use, the carrier did not respect the delivery time, no call for an appointment either. Thanks to the after-sales service at Wesco for taking care of the necessary with the carrier.
Translated reviews
A
Rating: 3 out of 5
You need to know your products well to find them. Not very intuitive.
Translated reviews
A
Rating: 3 out of 5
No news following my complaint from last week...
Translated reviews
A
Rating: 3 out of 5
Nothing to say about the ordered item (as per the catalog). However, there was a delay in delivery, an issue with the payment request, and especially, a very unpleasant message regarding a payment delay that is not my fault (hard to pay before Wesco invoices...)
Translated reviews
A
Rating: 3 out of 5
The visibility of products is not always clear on the site and availability times can sometimes be very long.
Translated reviews
A
Rating: 3 out of 5
Normal, really
Translated reviews
A
Rating: 3 out of 5
Often a delivery to be expected over several weeks. Items ordered at the end of October and delivered at the beginning of January without any indication at the time of order
Translated reviews
A
Rating: 3 out of 5
Delivery of the last item very long. Christmas gift arrived on January 15
Translated reviews
A
Rating: 3 out of 5
The packaging of items for delivery should be improved. However, I recommend the quality of your products. The items are very practical for professional use.
Translated reviews
A
Rating: 3 out of 5
Very good products. However, the packaging of some products should be improved as the plastic-only packaging tears easily. Items can get dirty or even damaged during transport.
Translated reviews
A
Rating: 3 out of 5
Delayed delivery, more than a month.
Translated reviews
A
Rating: 3 out of 5
Hello, for my first order, I am disappointed because for a 24-hour delivery, I did not receive my ordered items but an item that had nothing to do with it. I had to send an email to get a response from you the next day and receive my ordered package in 24 hours, the next day.
Translated reviews
A
Rating: 3 out of 5
Very disappointed with the delivery and the order time.
Translated reviews
A
Rating: 3 out of 5
A bit disappointed because I had requested a commercial gesture as a childminder and I was simply offered free shipping, which I already had as an offer...
Translated reviews
A
Rating: 3 out of 5
my order placed on 22/11/20 arrived in early January 2021, so after Christmas...big disappointment in front of the tree!!! no compensation from you except for a small apology note!
Translated reviews
A
Rating: 3 out of 5
I received damaged products and no news following my email?
Translated reviews
A
Rating: 3 out of 5
I did not receive my package
Translated reviews
A
Rating: 3 out of 5
Good management regarding the order, it was still a large order, and the delivery times. However, a major negative point is the packaging of the package. The package was not very well packaged, it suffered some damage during transport, it even opened a bit. Inside the package, some items were also a bit damaged during transport, and they were not very well protected either.
Translated reviews
A
Rating: 3 out of 5
In the pack of 6 large 19 cm balloons, there are 2 red balloons (no orange).
Translated reviews
A
Rating: 3 out of 5
Intuitive website. Simple to place an order. However, the delivery was laborious: under the pretext of an allegedly incomplete address, we received SMS and emails from GLS, but not a single phone call. Sorry to live in the countryside with a hamlet name that is not listed. Only your services contacted us to resolve this issue, but without success with GLS.
Translated reviews
A
Rating: 3 out of 5
Disappointed with the number strips..
Translated reviews
A
Rating: 3 out of 5
Very difficult to find the reference of the second product to add it to the cart
Translated reviews
A
Rating: 3 out of 5
good quality but quite expensive nonetheless
Translated reviews
A
Rating: 3 out of 5
Baby hasn't arrived yet...
Translated reviews
A
Rating: 3 out of 5
Disappointed with the delivery tracking, very happy with your products and their quality.
Translated reviews
A
Rating: 3 out of 5
I was not informed that the package would arrive in two parts, so I thought the chairs were lost and I did not receive any information from you.
Translated reviews
A
Rating: 3 out of 5
I was unlucky, my package got lost and the baby paint was missing, which was sent to me after my complaint. The second package with cardboard bricks arrived, and 3 were missing, and one was damaged. Customer service is supposed to send me the 4 bricks. In conclusion, customer service works well, but it would be better to receive complete orders from the first shipment. I am disappointed, but Wesco products are of good quality.
Translated reviews
A
Rating: 3 out of 5
search by reference
Translated reviews
A
Rating: 3 out of 5
this order of a cot is a quality product. Too bad for my last order, the gastronomic kitchen from November 4, 2020, a board is missing to assemble part of the kitchen and a board of the wrong color. The quality is top... but after contacting customer service, nothing is moving... 1 month later (December 2020) I am still asked to wait until January 2021 to ask again if the boards will be available to finally assemble my kitchen for the children.... given the price paid, this is not correct at all, it is really very disappointing..... because I really appreciate their products.... disappointed not to have it completely finished for Christmas.
Translated reviews
A
Rating: 3 out of 5
The site is very slow.
Translated reviews
A
Rating: 3 out of 5
Delivery too long.
Translated reviews
A
Rating: 3 out of 5
Good logistics, but product quality is very average
Translated reviews
A
Rating: 3 out of 5
Late delivery compared to the ordered date
Translated reviews