English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
Easy to find
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Complicated to find the age (when you click you end up on the size of objects but that of clothing) corresponding to the cm of the blouses
Translated reviews
A
Rating: 3 out of 5
Fast shipping and received much earlier than expected. Unfortunately, one of the paint bottles opened in one of the packages!! Packaging needs to be reviewed!!
Translated reviews
A
Rating: 3 out of 5
The wall bar attachments were missing. At no point was it mentioned that they were not provided. I had to place a second order. Bad surprise for my wallet...
Translated reviews
A
Rating: 3 out of 5
A paint can leaked in the package which was returned... so disappointed.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that did not meet Wesco's quality commitments. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
A
Rating: 3 out of 5
I had an issue with my previous order. I sent you an email and never received a response. Disappointing customer service!!
Translated reviews
A
Rating: 3 out of 5
Package arrived open at a company at 3 rue de my planned delivery location. Phew, everything was there. Change your delivery service provider.
Translated reviews
A
Rating: 3 out of 5
Good site, but a small problem with order tracking updates.
Translated reviews
A
Rating: 3 out of 5
I had ordered a box of large chalks. The plastic box arrived broken, and all the chalks were also broken. What a disappointment for my children!
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
A
Rating: 3 out of 5
I am a childminder and the site wouldn't accept my email when I noted 'childminder', but when I just put my name, it accepted my order.
Translated reviews
A
Rating: 3 out of 5
Packaging problem: the package - too large for the content - arrived in very bad condition and was repaired by postal services. The content was intact.
Translated reviews
A
Rating: 3 out of 5
Disappointed by the size of the stickers. Order delivered in two parts because sheets were missing, no worries except that upon arrival of the second round, one sheet was missing, according to the delivery note. Three items as planned while I only had two and no information... the third arrived later with no further details.
Translated reviews
A
Rating: 3 out of 5
Difficulty in ordering
Translated reviews
A
Rating: 3 out of 5
Order shaped to the box
Translated reviews
A
Rating: 3 out of 5
Hello, we are missing two items, what should we do now?
Translated reviews
Response from Wesco
Hello and thank you for your comment. In light of this exceptional situation, we are doing everything possible to provide you with the best service possible. Our customer service remains mobilized to answer all your questions, by email at [email protected] or by phone at 0 800 311 297 and at 05 49 800 166, from 9 am to 12 pm and from 1 pm to 5 pm.
A
Rating: 3 out of 5
The products are good. However, the packaging was average... One of the boxes was patched up by the post office because the paint cans were not secured and tore the box. A bit of a shame...
Translated reviews
A
Rating: 3 out of 5
Excellent material. A bit long because the fitted sheet ordered was out of stock. Difficult delivery. The delivery person informed us by phone that we had to go down to retrieve the package at the foot of the building and that he would not go up despite the entrance door code and the known floor. It took a long insistence on the phone to decide to go up.
Translated reviews
A
Rating: 3 out of 5
The order was laborious to benefit from free shipping despite your cooperation, but it still took an afternoon and a morning just to place the order. Fortunately, everything went well for the reception. We have not yet used the products so evaluation is impossible at this time. Best regards.
Translated reviews
A
Rating: 3 out of 5
A bit difficult to navigate the site and I received my products in a box that was too big, so they were moving around inside. One item was broken and leaked in the box. Terrible delivery. However, I received it quite quickly.
Translated reviews
A
Rating: 3 out of 5
Navigating the site is not always obvious.
Translated reviews
A
Rating: 3 out of 5
Delivery times are incredibly loooooooooong!!! Items received 6 weeks after the order.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay longer than announced. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. However, we hope that your order brings you complete satisfaction today.
A
Rating: 3 out of 5
My order was counted twice;
Translated reviews
A
Rating: 3 out of 5
Delivery well within the time frame in 3 parts. However, one of the locker boards was very damaged when we took it out of the packaging and Wesco has still not responded to my complaint. For the price we paid, I find this very unfortunate.
Translated reviews
Response from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
A
Rating: 3 out of 5
kindness on the phone
Translated reviews
A
Rating: 3 out of 5
I placed my order on January 23, 2020, and I only received my delivery on February 13, I find that a bit long, the carrier took more than 7 days to deliver to me;
Translated reviews
A
Rating: 3 out of 5
The cot arrived damaged
Translated reviews
A
Rating: 3 out of 5
Not very readable
Translated reviews
A
Rating: 3 out of 5
I asked you for the invoice and I still haven't received it. Please send it to me as soon as possible
Translated reviews
A
Rating: 3 out of 5
Item ordered mid-December for delivery early January. Finally delivered early February. Why not announce the true delivery time?
Translated reviews
A
Rating: 3 out of 5
Nothing to say
Translated reviews
A
Rating: 3 out of 5
Very good site although generally expensive. Packaging of the chairs needs to be reviewed!
Translated reviews
A
Rating: 3 out of 5
Search engine needs improvement. Search criteria do not work very well.
Translated reviews
A
Rating: 3 out of 5
The site is very well done, I was not informed of the out-of-stock situation when I ordered in November. I had to contact customer service to be informed that the restock would be on January 20, which is 2 months after my order!
Translated reviews
A
Rating: 3 out of 5
Satisfied with the products but delivery times longer than expected. Too bad.
Translated reviews
A
Rating: 3 out of 5
For now, it's difficult to evaluate. We'll see over time because given the price, we expect a good lifespan. My rating corresponds to the service, contact with the telephone service was average (staff not very pleasant but they do their job properly). Payment, no possibility to pay in installments, unfortunately (payment on delivery, as there was a different wait for each item, the payment was separated so it suited me)... Delivery between 9 am and 5 pm. Not practical at all, not precise, they do not notify beforehand. Item arrived as described and in perfect condition. No possibility to return if it doesn't suit you or at your expense!!
Translated reviews
A
Rating: 3 out of 5
Delivery and especially the product is poorly protected in the box. The bag of screws was punctured.
Translated reviews
A
Rating: 3 out of 5
I wanted to ask for advice and unfortunately, I did not get the right one!!!!
Translated reviews
A
Rating: 3 out of 5
Satisfied except for two things: - I checked the box 'delivery in one go' which extended the delay. But my packages arrived in two shipments (a few days apart). This raises questions about the carbon footprint! - I made a return which is at my expense. €18 for the product and €16.5 for the return shipping costs. This does not satisfy me at all. The right to make a mistake is expensive!
Translated reviews
A
Rating: 3 out of 5
Not very ergonomic in its access.
Translated reviews
A
Rating: 3 out of 5
During the first order, I had some problems. Second thing, the date indicated on the order was not respected... otherwise, the material is good.
Translated reviews