Customer reviews of Wesco

9 /10

Based on 15 080 published reviews

5 10,7k 71% 4 2 638 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

3 star reviews

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Acheteur Vérifié

Published on 26/05/2019 à 14h26 following a purchase from 18/05/2019

Very complete

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Acheteur Vérifié

Published on 24/05/2019 à 15h03 following a purchase from 16/04/2019

disappointed with the delivery time, not informed that some products were not available, the shipment was postponed.

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Acheteur Vérifié

Published on 22/05/2019 à 08h55 following a purchase from 13/05/2019

After-sales service needs improvement. No response following delivery not conforming to my order.

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Acheteur Vérifié

Published on 21/05/2019 à 14h27 following a purchase from 10/05/2019

As a non-professional customer, we do not know what we can order, that is to say only family or others

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Acheteur Vérifié

Published on 20/05/2019 à 17h28 following a purchase from 10/05/2019

DELIVERY TIMES NOT RESPECTED: I had to postpone my event. Products conform to what was expected

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Acheteur Vérifié

Published on 19/05/2019 à 18h55 following a purchase from 08/05/2019

Good, but you need to check the dimensions as the photos are misleading

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Acheteur Vérifié

Published on 07/05/2019 à 14h53 following a purchase from 29/04/2019

purchase of suitable material

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Acheteur Vérifié

Published on 05/05/2019 à 13h50 following a purchase from 07/04/2019

Not disappointed with the quality or price of the items, but the order intended for my son's Easter arrived 6 days later than expected. So no Easter..

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Acheteur Vérifié

Published on 30/04/2019 à 14h16 following a purchase from 27/03/2019

Received in 4 packages and very spaced out in time

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Acheteur Vérifié

Published on 24/04/2019 à 18h04 following a purchase from 16/04/2019

It's a site that is quite good but for communities, not for a childcare assistant like me. Prices too high, what a shame.

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Acheteur Vérifié

Published on 21/04/2019 à 00h00 following a purchase from 11/04/2019

Delivery times a bit long but okay...

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Acheteur Vérifié

Published on 20/04/2019 à 18h06 following a purchase from 10/04/2019

A check of the order just before its departure would have prevented me from receiving a footrest instead of the large bin ordered. Adhering to the delivery date announced in the order confirmation would have allowed me to refuse the wrong package immediately. The processing time for these errors, for which I am not responsible, is too long compared to a normal order.

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Response from Wesco Published on 03/05/2019

Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your bin and will not hold this delay against us too much.

Acheteur Vérifié

Published on 20/04/2019 à 12h44 following a purchase from 10/04/2019

Upon receipt, the packaging box was torn in 2 places, luckily the merchandise was intact

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Acheteur Vérifié

Published on 16/04/2019 à 16h24 following a purchase from 03/04/2019

I placed an order for an amount of €250 and it wasn't even verified before being sent. I received an item that was poorly manufactured in the factory. I am also disappointed with my supposedly odorless bin which smells just as much as any other bin every time I add a layer.

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Response from Wesco Published on 29/04/2019

Hello and thank you for your feedback. All the material we sell is screened by our integrated quality laboratory as well as external quality laboratories. When an item is defective, we invite you to contact our after-sales service as soon as possible by email at [email protected]. If the item really does not suit you, you have up to 20 days to retract your order.

Acheteur Vérifié

Published on 15/04/2019 à 13h09 following a purchase from 29/03/2019

Average delivery time different from what was announced.

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Acheteur Vérifié

Published on 15/04/2019 à 10h28 following a purchase from 02/04/2019

Improve the ease of purchase by an associative company (currently not possible to send a check!)

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Response from Wesco Published on 19/04/2019

Hello and thank you for your comment. Administrations, and especially municipalities, generally only pay by mandate. This is therefore the solution we have adopted with this type of client.

Acheteur Vérifié

Published on 15/04/2019 à 05h05 following a purchase from 03/04/2019

Fast

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Acheteur Vérifié

Published on 09/04/2019 à 18h52 following a purchase from 28/03/2019

Poorly packaged, the makeup stones were upside down, some of which were broken

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Acheteur Vérifié

Published on 09/04/2019 à 18h51 following a purchase from 27/03/2019

Search engine not very efficient

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Acheteur Vérifié

Published on 09/04/2019 à 07h25 following a purchase from 22/03/2019

Carrier to avoid: no delivery time during the day, no call before or after, and I had to go pick it up myself afterwards. I paid for delivery for nothing

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Response from Wesco Published on 19/04/2019

Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier so that this does not happen again. However, we hope that your order brings you satisfaction.

Acheteur Vérifié

Published on 08/04/2019 à 12h47 following a purchase from 29/03/2019

Not delivered yet

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Acheteur Vérifié

Published on 06/04/2019 à 13h11 following a purchase from 20/03/2019

I was not delivered on the scheduled day. Fortunately, the second time the pickup point was open when the delivery person came by. Otherwise, the order is compliant.

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Acheteur Vérifié

Published on 04/04/2019 à 17h36 following a purchase from 18/03/2019

unpleasant phone reception

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Acheteur Vérifié

Published on 02/04/2019 à 07h36 following a purchase from 18/03/2019

Good site, but I would have preferred free shipping given the amount of my order. Disappointed that there is no rate for childminders

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Response from Wesco Published on 05/04/2019

Hello and thank you for your feedback. Standard delivery (to your home, workplace, or pickup point) is offered for €5.90. And if you are a professional, delivery is free for purchases over €250.

Acheteur Vérifié

Published on 01/04/2019 à 14h04 following a purchase from 13/03/2019

top products but delivery times not respected and unpleasant customer service!

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Acheteur Vérifié

Published on 01/04/2019 à 11h36 following a purchase from 15/03/2019

missing one puzzle out of the 4 in a game.

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Acheteur Vérifié

Published on 29/03/2019 à 03h02 following a purchase from 19/03/2019

average, satisfied with the order but big delivery issue... the delivery person didn't even bother to ring our doorbell and left the package at a pickup point even though I paid for home delivery. very annoying and therefore disappointing...

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Response from Wesco Published on 01/04/2019

Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.

Acheteur Vérifié

Published on 25/03/2019 à 18h22 following a purchase from 17/03/2019

Good quality product but defect during the packaging of the kit for the support bar, I am missing one of the 2 plates to finalize my installation and it takes 2 weeks of processing at customer service just to handle my request. I urgently need this missing part from the package. I find that the response time of 2 weeks is too long especially since it is just a missing part. Best regards. Mr. Coche9

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Response from Wesco Published on 19/04/2019

Hello and thank you for your comment. We apologize for this inconvenience and hope that the product in its entirety meets your satisfaction. Regarding the processing time for requests, you have noticed that it is indicative and we are pleased to have processed your file in less than two days. We hope to see you again soon on our site.

Acheteur Vérifié

Published on 25/03/2019 à 13h48 following a purchase from 03/01/2019

Two and a half months wait for an item.

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Acheteur Vérifié

Published on 23/03/2019 à 15h07 following a purchase from 11/03/2019

Very good products, meeting my expectations and of good quality. However, the carpets and foams of the module were not very well protected; packaged in very dirty plastics. They arrived with traces of dirt.... Delivery 2 days after the expected deadline.

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Acheteur Vérifié

Published on 19/03/2019 à 17h16 following a purchase from 12/03/2019

Hello, chair damaged in two places and leg shows signs of wear, suspect that the material has already been used!!!

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Response from Wesco Published on 21/03/2019

Hello and thank you for your feedback. It seems that this product slipped through our quality net. We invite you to contact our customer service at [email protected] so that we can take the necessary steps as soon as possible.

Acheteur Vérifié

Published on 19/03/2019 à 14h00 following a purchase from 07/03/2019

Average, unfortunately a very late delivery.

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Acheteur Vérifié

Published on 18/03/2019 à 14h21 following a purchase from 11/03/2019

There are missing photos. For example, for changing mats, there should be an image of the underside showing the non-slip side.

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Acheteur Vérifié

Published on 18/03/2019 à 09h36 following a purchase from 04/03/2019

Not always easy to quickly find the product you are looking for on the site.

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Acheteur Vérifié

Published on 18/03/2019 à 09h13 following a purchase from 04/03/2019

Good but navigation could be improved.

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Acheteur Vérifié

Published on 18/03/2019 à 09h09 following a purchase from 08/03/2019

Very good site
order received quickly

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Acheteur Vérifié

Published on 15/03/2019 à 09h53 following a purchase from 13/02/2019

The site itself works properly and the delivery times are correct. However, the products have significantly lost quality compared to before: many are no longer from the 'WESCO' brand and it shows, WESCO seems to be becoming a distribution platform for Chinese products rather than a specialized manufacturer adapted to the world of disability.

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Response from Wesco Published on 19/04/2019

Hello and thank you for your feedback. We do our best to offer you the best products at acceptable prices. All the equipment we sell is scrutinized by our integrated quality laboratory as well as external quality laboratories. The materials and design evolve over the years. We design and manufacture our items in respect of these constraints and our values. However, we are sorry for your dissatisfaction.

Acheteur Vérifié

Published on 13/03/2019 à 20h53 following a purchase from 06/03/2019

The products match what I expected. Very good. Minus two stars for the chronopost paid for nothing.

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Acheteur Vérifié

Published on 13/03/2019 à 20h40 following a purchase from 01/03/2019

Sometimes difficult to find your way around the different product categories

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Response from Wesco Published on 19/04/2019

Hello and thank you for your feedback. To help you navigate the site better, feel free to use the chat (at the bottom right of your screen). Our advisors will be happy to guide you.

Acheteur Vérifié

Published on 13/03/2019 à 12h09 following a purchase from 24/02/2019

Wide choice and interesting prices, but the delivery date I requested was not respected. The delivery person came on March 7 or 8 while I had requested a delivery on March 11. This is not the first time this has happened... Additionally, one product arrived partially broken, another dented. This has happened to me before on a previous order. It is pointless to offer a low-priced product if it is too fragile...

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Response from Wesco Published on 03/05/2019

Hello and thank you for your comment. We are doing everything we can to send your order as quickly as possible. However, due to our success, we are currently implementing new tools to better meet your expectations and provide you with precise deadlines. Regarding the condition of the products, do not hesitate to refuse the package if it is damaged when you receive it. If, however, the package is in perfect condition but the product does not meet our quality standards, please contact us by email at [email protected] so that we can take the necessary steps.