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A
Rating: 3 out of 5
Very good site but a bit expensive
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Good, but Colissimo could not deliver the package because they did not have my apartment number to ring the bell. I therefore had to search several post offices to finally retrieve the package from a Post Relay that I was unaware of on Friday, March 8.
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A
Rating: 3 out of 5
good overall
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A
Rating: 3 out of 5
I was disappointed not to have been informed right after placing my order that the product was out of stock. I had to find out on my own about the reason for the lack of delivery. It was only after the expected delivery date that I was informed of the product's unavailability. As a result, I was only delivered 2 months after my order. I had committed to reading workshops and without the butai, I had to cancel my workshops. So it would be good to specify the availability of the product at the time of ordering. Otherwise, the person who informed me was very friendly and my product (finally received) fully satisfies me. Best regards
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Response from Wesco
Hello and thank you for your feedback. We are truly sorry for this delivery delay. Your selection is unfortunately a victim of its success and we could not foresee it. We hope you will not hold it too much against us.
A
Rating: 3 out of 5
I was not really kept informed about when I would receive the Kamishibai theater. For the rest, it was good. Well
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A
Rating: 3 out of 5
Very good product visibility, however, there is a lack for delivery to be able to specify that 'it's to our home', if it's not stated the delivery people do not go upstairs.
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A
Rating: 3 out of 5
Complete site but with a poorly performing search engine that complicates an already complete but not very intuitive site structure. => way too much time wasted
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A
Rating: 3 out of 5
I received a Wesco order 6 days ago, and it turns out they sent the wrong item, which I can understand. What makes me angry is that after an immediate complaint, they made me wait to retrieve the mat that was sent to me by mistake, and I still haven't received my order, which was intended for a professional purpose, something I specified to customer service. Overall, Wesco is faster at processing orders than at correcting their shipping mistakes!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience did not meet your expectations. You have now received your mat, and we hope it meets your expectations as it meets our requirements.
A
Rating: 3 out of 5
Searches are not very fluid.
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A
Rating: 3 out of 5
For the order, everything went well
Delivery scheduled between the 29th and the 31st - I waited (3 days, without going out) NOTHING
I had to call to learn that my package had gone in the opposite direction - to the south instead of the west - so: moderately happy $$$$
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Delivery scheduled between the 29th and the 31st - I waited (3 days, without going out) NOTHING
I had to call to learn that my package had gone in the opposite direction - to the south instead of the west - so: moderately happy $$$$
Response from Wesco
Hello and thank you for your feedback. Although we pay particular attention to the preparation of your orders, delivery is not always up to our expectations. Your comment allows us to improve by passing on the information. We hope you are satisfied with your order and wish to see you again soon on our site.
A
Rating: 3 out of 5
I give three stars just because I am sure that for such a small order it would be possible to find a more suitable box and think about recycling!!!
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A
Rating: 3 out of 5
Unfriendly customer service
Impossible to have delivery to an address other than the billing address via the website....
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Impossible to have delivery to an address other than the billing address via the website....
A
Rating: 3 out of 5
I still had problems with the delivery of my order. Out of a batch of 12 spoons, I received 1.
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, it happens that the transport does not meet our expectations. We hope you now appreciate the spoons received and that you will not hold it against us.
A
Rating: 3 out of 5
The deadlines are a bit long especially since I did not receive the correct product (I am still waiting to receive it). The item that was not the one ordered was easily returned so that's already something (the carrier who made the delivery came back to pick up the package).
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A
Rating: 3 out of 5
a few small issues when requesting quotes. site accessible to 'beginners'!!!
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Response from Wesco
Hello and thank you for your feedback. We have indeed made sure that the site is as user-friendly as possible.
A
Rating: 3 out of 5
Packaging needs improvement. The plastic bag was torn and dirty. The items were not damaged but dirty due to the deteriorated packaging.
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A
Rating: 3 out of 5
Difficulty in quickly finding all the items. You need to know what you are looking for to find easily
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A
Rating: 3 out of 5
The site needs improvement: the search is not very pleasant and natural
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Rating: 3 out of 5
Order received well but I am surprised to see that the gloves, towels, and mattress protectors were delivered without plastic protection, just placed in the box! Otherwise, good product overall.
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Response from Wesco
Hello and thank you for your feedback. We are happy that you are satisfied with the received material. Regarding the packaging, we have chosen to limit our consumption of single-use plastic as much as possible. We pay real attention to environmental protection and with this gesture, we contribute to this mission.
A
Rating: 3 out of 5
not always easy to find a product quickly
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A
Rating: 3 out of 5
I have requested the invoice several times since Friday, I still haven't received it.
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A
Rating: 3 out of 5
Very good product but received with a 1-month delay!
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A
Rating: 3 out of 5
It's a shame that we have to pay shipping fees for each order because when I saw the size of the bricks, I thought I should have ordered 2 kits
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A
Rating: 3 out of 5
Out of three items (2 books and one educational fabric calendar), one book is very damaged. There seems to be a cutter mark on the edge...
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact the after-sales service for any questions at [email protected]
A
Rating: 3 out of 5
No problem with the received material. Delivery date not respected.
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Response from Wesco
Hello and thank you for your feedback. Your packages were indeed sent the day before the indicated day. We hope this did not cause you any inconvenience and we hope to see you again soon.
A
Rating: 3 out of 5
Too bad the delivery person was rude: he insisted twice not to deliver the package to the third floor. Even when explaining that my wife could not leave our baby alone upstairs, he insisted. It took firmness for him to finally go up and deliver the package, this is neither serious nor professional.
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A
Rating: 3 out of 5
Good. I found what I wanted.
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A
Rating: 3 out of 5
Too expensive
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A
Rating: 3 out of 5
The product is fine but the delivery much less so, lacking seriousness overall
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Response from Wesco
Hello and thank you for your feedback. Your comment will help us improve our follow-up by forwarding your remark to our service provider. We thank you for your honesty and hope to see you again soon.
A
Rating: 3 out of 5
the plates and bowls are too small for the price
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A
Rating: 3 out of 5
I received my order and it was in every way compliant with its description. I am really satisfied with the quality of the product. However, the seller Wesco communicates too little about the delivery and tracking of the package.
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A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
I did not receive my order on time for Christmas (despite the date announced at the order) after a phone contact I was assured of a commercial gesture (5% off the total and free shipping) it seems to me that this commitment has been forgotten!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your package on time. We keep our word and you will very soon receive your goodwill gesture, as indicated during our phone conversation. We hope you won't hold it against us too much and we look forward to seeing you again soon.
A
Rating: 3 out of 5
Order arrived quickly. However, the packaging needs to be reviewed, maybe strap the box!!!... because it was completely open!!! but nothing was missing.
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Response from Wesco
Hello and thank you for your feedback. We are working to improve the packaging in order to limit their environmental impact and to protect your purchases. Unfortunately, the uncertainties of delivery do not allow us to control the transport. Your feedback helps us improve day by day, thank you.
A
Rating: 3 out of 5
Slight disappointment regarding the delivery time of my package. I placed my order by the deadline (12/14) for it to arrive under the tree but I only received it on 12/26... too bad!
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A
Rating: 3 out of 5
The site is good, there are items that cannot be found elsewhere but it does not offer delivery to parcel collection points, my package was left on my terrace on a rainy day... Shipping costs are only waived for €250 purchases.
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Response from Wesco
Hello and thank you for your feedback. We offer delivery to parcel collection points for all eligible items. We hope your items were not damaged. Feel free to subscribe to our newsletter or join us on our Facebook page to learn about all the promo codes that allow you to benefit from free shipping.
A
Rating: 3 out of 5
Difficult to place the order, complicated site, delivery time not met, but fortunately we received the goods on time.
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A
Rating: 3 out of 5
I couldn't understand the date to choose for the arrival of my package before Christmas.
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A
Rating: 3 out of 5
Prices are a bit high.
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A
Rating: 3 out of 5
Wide choice of products but complicated delivery. The location I chose from the options did not match the delivery company's drop-off addresses. I had to make several trips even though the site indicated that I had received my package several days ago.
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