English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
The pack of crayons I ordered was open and the crayons were loose in the packaging box. It's not great when it's for a gift.
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
3 star reviews
Reset filtersA
Rating: 3 out of 5
The fact that you cannot cancel an order or add to an already validated order.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. In order to best meet your expectations, we process orders as quickly as possible. We hope your order brings you satisfaction.
A
Rating: 3 out of 5
Too much difference between products sold to individuals and those for professionals.... That's a regret
Translated reviews
A
Rating: 3 out of 5
I had requested delivery between December 14 and 22, 2018 because the site was under construction. We received the package on December 3!!! Not cool!
Translated reviews
A
Rating: 3 out of 5
Serious site but disappointed with the product
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not find what you were looking for among our selections. For more advice, please feel free to use the site's chat if you have any questions. We will be happy to assist you.
A
Rating: 3 out of 5
Good quality products, return shipping costs are the responsibility of the customer and the costs are high, no commercial gesture even though there were missing items in my order.
Translated reviews
A
Rating: 3 out of 5
Products conform to the description but some sheets were missing stickers..
Translated reviews
A
Rating: 3 out of 5
There are missing photos.
Translated reviews
A
Rating: 3 out of 5
The products and speed are satisfactory. However, the packages are not sturdy enough: more than half of the 6 packages were opened and/or damaged (opened along the perforated lines, or a piece of cardboard detached with very small visible glue dots at the start). As a result, 4 items missing.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We apologize for the inconvenience caused by the delivery. We hope that the returned products meet your satisfaction.
A
Rating: 3 out of 5
You can find what you want but without great precision on the product.
Translated reviews
A
Rating: 3 out of 5
I did not go to this site. I found the product through an intermediary site
Translated reviews
A
Rating: 3 out of 5
Only one problem at the time of order validation with the security code, so I had to start over, otherwise nothing to say.
Translated reviews
A
Rating: 3 out of 5
No particular memory of this site..
Translated reviews
A
Rating: 3 out of 5
probably an error in the order
Translated reviews
A
Rating: 3 out of 5
Problem with delivery and follow-up after order; lack of responsiveness
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, we are not in control of the delivery. We hope that all the material now brings you satisfaction and that you will trust us again.
A
Rating: 3 out of 5
Not easy to create an account for an association
Translated reviews
Response from Wesco
Hello and thank you for your feedback. To create your account as an association, you need to select "Extra-curricular structure > Association, Club" on the account creation page.
A
Rating: 3 out of 5
I had to order this product by default; originally I wanted to order the "Balance Eggs", which were better suited to my activity project. It is a pity that products are thus removed from the catalog! That said, no technical issues with the order, delivery, or invoice.
Translated reviews
A
Rating: 3 out of 5
a lot of choice of items
Translated reviews
A
Rating: 3 out of 5
Order received on time but disappointed not to have received the catalog even though I had requested it.
Translated reviews
A
Rating: 3 out of 5
good
Translated reviews
A
Rating: 3 out of 5
Very expensive and some products are not of quality, as one might think given the price
Translated reviews
A
Rating: 3 out of 5
Delivery time to be improved.
Translated reviews
A
Rating: 3 out of 5
I regret not being able to take advantage of the promo code 'free shipping' because your site did not accept it.
Translated reviews
A
Rating: 3 out of 5
A defective product delivered despite the packaging (bottle very damaged at the cap)
Translated reviews
A
Rating: 3 out of 5
The product does not match the one in the photo
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Each year we update the visuals to match the evolution of the products. Some may be less visible than others. Thank you for your help.
A
Rating: 3 out of 5
The products seem to be of good quality but, please take into account the colors ordered for deliveries or send a message indicating the change
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take when preparing your packages, we sometimes make mistakes. So we apologize and hope you will appreciate your cot, in the desired color.
A
Rating: 3 out of 5
I returned the order, it does not suit me, too small
Translated reviews
A
Rating: 3 out of 5
The delivery took a long time and was done in two parts.
Translated reviews
A
Rating: 3 out of 5
Unusually long delay.
Translated reviews
A
Rating: 3 out of 5
Big issues regarding delivery: a first delivery notice that we never found in our mailbox... Then after a call to Wesco, the carrier contacts us to confirm their visit on Wednesday... without specifying a time slot... basically, I take a day off to receive my son's play mat... after waiting more than 15 days... For an item that I paid 75 euros for, I'm a bit frustrated...
Translated reviews
Response from Wesco
Thank you for your feedback, it helps us improve our services. We have contacted the carrier to ensure that this kind of situation does not happen again. We hope your order meets your satisfaction.
A
Rating: 3 out of 5
Hello! I have received my order, and earlier than expected, I was delighted. However, despite doing everything necessary, my product does not work well, and I returned it on Monday, with an explanatory note. Hoping to receive another Time Tracker in good working condition and without additional costs (as I had to pay shipping fees to return it) soon, so I can properly rate the Wesco site! Best regards, C. Motta
Translated reviews
A
Rating: 3 out of 5
Nothing to report!
Translated reviews
A
Rating: 3 out of 5
Clear site
Translated reviews
A
Rating: 3 out of 5
Thank you for your feedback, it helps us improve our services. We have contacted your carrier to ensure that this type of situation does not happen again. Furthermore, we are delighted to know that your purchase gives you complete satisfaction.
Translated reviews
Response from Wesco
Top-notch phone reception
very fast delivery
I recommend!!!
very fast delivery
I recommend!!!
A
Rating: 3 out of 5
Not detailed enough;
Translated reviews
A
Rating: 3 out of 5
The delivery company did not take into account the deadlines selected on the Wesco site. Moreover, one item was out of stock and needed to be delivered on a second date. The first delivery person was extremely unpleasant.
Translated reviews
Response from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.
A
Rating: 3 out of 5
Given the price, I expected better quality... The mattress is very soft and the sheet is stiff... not very pleasant to the touch.
Translated reviews
A
Rating: 3 out of 5
I received my order in several parts and each time I had to be available to welcome the delivery person, not easy when you are with children.
Translated reviews
A
Rating: 3 out of 5
The site itself is good but ordering is not great, I ordered 2 rugs that were available at the time of the order, and upon delivery I only received one rug and I wasn't even informed that there was a stock shortage, I had to call to find out where the second rug was because if I had known I wouldn't have ordered it at all.
Translated reviews
A
Rating: 3 out of 5
Hello,
The ordered material corresponds to what I expected.
The downside is the delivery:
- The order did not arrive in the initially given time slot and fortunately I was at home because the delivery person called me not to make an appointment but to announce that he was arriving in 15 minutes.
- The bag containing the mattresses was open and the mattresses were dirty (it is difficult for me to properly clean the stains)
- the box of the bed was completely damaged (the bed now has a small tear).
It would be good if the delivery people were more careful with the orders.
Translated reviews
The ordered material corresponds to what I expected.
The downside is the delivery:
- The order did not arrive in the initially given time slot and fortunately I was at home because the delivery person called me not to make an appointment but to announce that he was arriving in 15 minutes.
- The bag containing the mattresses was open and the mattresses were dirty (it is difficult for me to properly clean the stains)
- the box of the bed was completely damaged (the bed now has a small tear).
It would be good if the delivery people were more careful with the orders.
Response from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.