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A
Rating: 3 out of 5
Very good quality bibs
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Fortunately, I knew the product, because the search was not easily fruitful...
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A
Rating: 3 out of 5
I question the packaging when sending the items.
The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
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The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Foam items are packaged in plastic sheaths to protect them from dust. No additional cardboard packaging is necessary, as the product is sufficiently durable.
A
Rating: 3 out of 5
There was an error on a product I ordered in natural color that I received multicolor from the service. I was very surprised to see that the return shipping costs are at my expense?
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our customer service is at your complete disposal at 05 49 80 01 66 to find an adequate solution.
A
Rating: 3 out of 5
Too bad that as a childminder we have to pay for shipping costs.
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A
Rating: 3 out of 5
Very good except for the choice of delivery date on the small calendar which was not respected
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A
Rating: 3 out of 5
When you don't know the site, it's a bit difficult to find what you're looking for
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A
Rating: 3 out of 5
The site is very good but my delivery has still not arrived, it is June 21.
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A
Rating: 3 out of 5
Happy with the product and the delivery time but my order was left in front of the door while I was at home but no one rang the bell! Luckily it was still there when I went outside!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
I didn't quite understand. I received my order in 3 boxes. 1 on one day and the other two the next day.
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A
Rating: 3 out of 5
Nothing to report...
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A
Rating: 3 out of 5
Too messy
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A
Rating: 3 out of 5
The delivery person gave me one package out of two. Upon noticing that one was missing, I quickly called back and he explained that it happens and he only had one. Three-quarters of an hour later he returned apologizing that the package was hidden under another. Luckily he wasn't far to bring it back to me. I found it average. They are too rushed and never check with the customers on site.. Otherwise, the bed was already assembled, which is nice. Good quality at first glance, we'll see over time. Satisfied. Regarding the site, known for its quality, without special promotions I wouldn't buy (quality/price).
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
Good, but I expected better quality products, given the prices paid
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A
Rating: 3 out of 5
Many sections and subsections
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A
Rating: 3 out of 5
You have a problem with packing the parcels. I had ordered a set of 5 one-liter bottles of paint with 1 one-liter bottle of glue, and in the package, all the bottles were loose, without any padding to secure them, which caused one bottle to break during transport and a refusal and return of the package. I wanted to use the paint quickly with the children I care for, but that will have to wait until Wesco accepts my return to allow me to reorder.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The customer service and logistics teams have been informed of this situation. We apologize and are doing everything possible to arrange a quick exchange of the product.
A
Rating: 3 out of 5
when you don't have an account and want to place an order, the steps are a bit confusing
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A
Rating: 3 out of 5
Complicated site
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A
Rating: 3 out of 5
Could be improved in the logic of the sections.
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A
Rating: 3 out of 5
The products are of very good quality but the description on the site is too brief, I mistakenly ordered poufs instead of pears. Not very serious but a bit annoying.
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A
Rating: 3 out of 5
The ordered products meet my expectations. However, I was delivered after the indicated date, and since I absolutely needed my order in the following days (and I had received nothing nor been informed...), I tried to contact Wesco by phone several times without success, which was quite stressful... Finally delivered on time for my events and very happy with my purchases!
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Response from Wesco
Thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The customer service was not carried out according to Wesco's commitments and we apologize for that. We are doing everything we can to ensure this does not happen again and wish you to have good times with your family.
A
Rating: 3 out of 5
Delivery time too long
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A
Rating: 3 out of 5
The site is very good but I am disappointed with the material, I probably ordered too quickly without reading all the presentation details.
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A
Rating: 3 out of 5
The searches are not smooth
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A
Rating: 3 out of 5
I am happy with the product and that is why I give 2 stars! Indeed, my item was delivered to another person, at another address! Fortunately, this person saw my number on the package and honestly contacted me. I then had to go pick up my package from this person! What a shame to have to pay shipping costs for a package scheduled for May 7, which arrived on the 4th!!!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
Order delivered a week after the specified date, without any information.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
The site is good but there are a few small difficulties in finding items without having the catalog reference.
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A
Rating: 3 out of 5
Very good material, however there was a delay in the order for which we received an explanation email only a week later. Also, a purchase of colored sheets that I thought were cardboard and which are not.
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Response from Wesco
Hello and thank you for this comment. The ordered sheets have a weight of less than 130g and cannot be considered as cardboard. They are lightweight papers, easy to fold, crumple, and cut, ideal for all 'dry' drawing techniques: colored pencils, graphite, pastel, markers... Prefer a weight greater than 130g to obtain something more rigid.
A
Rating: 3 out of 5
super order but I was delivered in front of my gate luckily my husband was able to carry the structure as he was on leave our house is quite far from the gate the delivery person did not offer to carry the structure not great
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
always problems with refunds for undelivered products but the items are correct
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A
Rating: 3 out of 5
no order issues. However, tedious delivery! The carrier delivers once to a pharmacy, does not bother to call so no material and when I call them, I reach an extremely unpleasant person, who directs you to another number that never answers!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
Judicious choice of items in the catalog
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A
Rating: 3 out of 5
Delivery date not respected
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. A technical problem triggered a delivery a few days earlier than you requested. Our logistics service is aware of the situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
a damaged product
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Response from Wesco
Hello and thank you for this comment. Our customer service will contact you to offer you a solution that meets your expectations.
A
Rating: 3 out of 5
quick
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A
Rating: 3 out of 5
Basket to be submitted to the paying organization too complicated...
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A
Rating: 3 out of 5
Maybe a bit thin
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A
Rating: 3 out of 5
When entering the product square beads in the search, it was impossible to find after several attempts, it came out by typing cube beads.
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Response from Wesco
Hello and thank you for this comment which allows us to improve our services. We will take the necessary measures to enhance the customer experience and allow for a more relevant search for products.
A
Rating: 3 out of 5
Delivery needs improvement.
Order normally delivered between February 20 and February 22, it is now February 26 and I still have not received my order
Translated reviews
Order normally delivered between February 20 and February 22, it is now February 26 and I still have not received my order
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to regularize the situation and ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to regularize the situation and ensure that this does not happen again.
A
Rating: 3 out of 5
good but lacks responsiveness if there is a problem with a product
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