Customer reviews of Wesco

The package arrived open and an inner box very damaged. Fortunately, there was no damage to the merchandise itself.

Disappointed by the delivery of the last item which was thrown over the gate before my arrival. Moreover, the item was incomplete.

Satisfied but delivery deadlines not respected. Which I think is independent of your services.

The products are very good. However, the preparation was very long (8 working days and not 48 hours as indicated on the site) and delivery was very slow (4 days). And no information was available on the site. Moreover, the package arrived open with slightly damaged item packaging.

Delivery did not correspond to the initially announced date. Product delivered 4 days later.

Order scheduled for December 3, received on December 5. Delivery fees due to urgent need, but unfortunately not received on time. Thank you to customer service for their understanding and responsiveness.

Improvements need to be made regarding claims when packages are incorrectly marked as delivered. No direct link on the site related to the order. No response to an email.

I give this rating because I was disappointed by the lack of handling of my order for almost over a week.

Long delivery

We had requested that the package be delivered on Friday. It was delivered on Thursday and we were not at home which complicated its reception

I don't find it that great

Hello, We placed an order on November 8 and despite a scheduled delivery date of the 18th, we are still waiting. Thank you Best regards

Difficult order to place and long delivery

Bib with pulled threads. Send complaint email. No return.

Delivery was very late, photo gives the impression of larger objects than reality

I find that the shipping times are too long. The items are available and we wait 15 days to receive them. Too bad

The images/photos with people using them do not reflect the actual size of the ball. For me, they do not match. I expected each ball to be one size larger. Otherwise, the ball itself is good.

Good products, friendly customer service staff, but shipping times are way, way too long!!!

Quality furniture, customer service needs improvement (I called for order follow-up, the lady on the phone was unpleasant and supposedly unable to send me the email I should have received upon shipment, which did not arrive) I had to send a message via Facebook for a competent person to respond to my request.

The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.

The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).

Disappointed by some items given their price, I expected better quality.

Delivery times not respected

Package in good condition, arrived in two parts and ahead of schedule despite an agreement with a person from the service regarding a date. Fortunately, there was someone to receive the packages

The order was sent later than expected despite many requests to send everything in two shipments. Moreover, the carrier lost a package... This is the first time I have encountered so many problems with a wesco order, next time I will think twice before ordering...

Super compliant with the photos... fast delivery I recommend 100000 percent

The product tracking is not up to date, some products are marked as not delivered but have been delivered, it's complicated to see where our order stands

Order placed in July, toy received at the beginning of October, 1 item no longer available

bad delivery location

Satisfaction level not very high since the material is not of good quality

Satisfied overall except for the liquid gouache

Defective zipper closure of the replacement cover

The edges are quite high, but the underside is already a bit damaged.

VERY BIG DELIVERY PROBLEM! due to a miscommunication of information by your services. An estimated delivery date was given to me (between September 26 and 30). I also selected a desired date just in case (September 26). I had specified that the structure was closed on Wednesdays in the comments. A person called me the Monday before the delivery, to which I explained everything again. She assured me she would inform the delivery person, so everything was clear and defined. This did not prevent the delivery from being made on Wednesday, September 25, and having a very unpleasant exchange with the delivery person who disturbed me on my day off and not only hung up on me but also went to deliver to the town hall without my consent or even notifying me. I had asked a girl from the team to come on her day off to open the door for him anyway. I am very angry and very reluctant to renew the experience with you. And yet we wish to buy beds and other materials. We'll see!!!!!!! Driver's phone number: 06.71.34.26.61

The quality of one of the received products leaves something to be desired, damaged product ref 66896 that we reported to you on 6/09, which was resent to us on 16/09 and arrived damaged again. We reported it to you again by email and have been waiting for a response from you since, despite an attempt to reach you by phone.

I find the prices very high; fortunately, the quality is up to par, but the delivery times are still long, I think....

Quality product but delivery + customer service very average. Long shipping, package delivered late without information for 4 days, customer service not very responsive/effective.

The packages arrived in two shipments. The recipient's name was not noted.

Carrier needs to be reviewed. Major dysfunction during delivery.

Delivery time too long The delivery date announced at the time of the order is not at all the delivery date. Date announced at the time of the order was September 2. Then an email saying from September 9 due to the Olympics, resulting in a final delivery on September 20. If I had known from the start about such a delay, I would surely have ordered elsewhere as I needed it as a childminder.