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V
Rating: 3 out of 5
Products conform to the order, but the package was damaged upon delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
3 star reviews
Reset filtersS
Rating: 3 out of 5
The site was often down when I wanted to track my package.
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R
Rating: 3 out of 5
Satisfactory but still waiting for part of my order and a response to my email regarding the chair issue (split backrest). Thank you in advance.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We apologize for the delivery issues encountered. Our customer service has already arranged for a new chair to replace the damaged one. Meanwhile, our logistics team is investigating with the concerned carrier to locate the missing packages. We hope you will trust us again by returning to our site soon. Have a nice day.
A
Rating: 3 out of 5
I am mixed. Happy with some items and very disappointed with others.
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A
Rating: 3 out of 5
Improve the packaging
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H
Rating: 3 out of 5
Delivery changed 3 times and in the end the day I was delivered was not mentioned
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N
Rating: 3 out of 5
The navigation on the site is quite good. But I couldn't get someone on the phone, it never answers! and by email, no one replied to me either regarding a problem with stains on the wall mattresses ordered for a nursery!! Given your prices, I find this outrageous!
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E
Rating: 3 out of 5
It's good material, no worries. Only, the delivery was made on the day of the start of school. For beds for the students, it's not ideal for the teacher and her ASEM to prepare. I had to call Wesco to be delivered urgently on Monday morning. The delivery person kindly dropped the box in the classroom.
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E
Rating: 3 out of 5
Nothing to report
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L
Rating: 3 out of 5
No issues with the site and placing an order, however, there was a delay in delivery that we can understand but our structure was closing for the holidays, we had clearly indicated this and we were still delivered during our absence without being informed. No one called us to let us know that our delivery had been delivered elsewhere.
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M
Rating: 3 out of 5
I placed an order at the beginning of July for my son's return to school. Delivery time 4 weeks okay. But the day before the presumed delivery, I receive an email indicating a delay in delivery. Fortunately, I contacted customer service who informed me that the model is no longer available. I was able to purchase another similar item. But no email to inform about the cessation of production of this item.
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Response from Wesco
Hello and thank you for sharing your feedback. We regret this lack of communication and we sincerely apologize. We hope you will give us a second chance to make a better impression by visiting our site again next time. Have a nice day and a bit in advance, good return to school for your son!
C
Rating: 3 out of 5
Initially, it's a beautiful, thick, and sturdy table; unfortunately, it arrived crushed on one corner. I am still waiting for a response from Wesco... Otherwise, I think it's really great for the little ones I welcome thanks to its adjustable legs.
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L
Rating: 3 out of 5
NOT SATISFIED WITH THE QUALITY OF PACKAGING AT DELIVERY REGARDING FURNITURE AND RATHER LONG DELIVERY TIME..
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C
Rating: 3 out of 5
No issues with product quality, however, customer service takes several days to respond. My order arrived much later than expected.
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Response from Wesco
Hello and thank you for sharing your feedback. We are sincerely sorry for the delivery delay of your order and we apologize. We fully understand that this delay can be frustrating. As soon as we became aware of the delivery delay of your order, we immediately informed you by email. Our teams strive every day to provide a reliable and fast service to minimize delays. We are glad that the products meet your satisfaction and hope that despite this inconvenience, you will continue to trust us. Hoping to see you soon on wesco.fr, we wish you a great day.
R
Rating: 3 out of 5
Hello, The site is great, the speed of quotes is also good, and the products are of quality. However, deliveries need to be reviewed, as the tracking showed that the packages were delivered on an inaccurate date and time because they arrived the next day, and a signature was provided that is neither mine nor that of the community. I am waiting for a missing package, which I have no doubt will arrive soon. I have great confidence in your site and have never been disappointed. Best regards.
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L
Rating: 3 out of 5
We were given a delivery date that could not be respected. Our structure only opens 2 days a week (Wednesday and Saturday). This forced us to leave a note for the delivery person to leave the package in a lobby because we could not be present every day, at all times as we are just volunteers. The handle of a game box is damaged.
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A
Rating: 3 out of 5
Top quality. Fast delivery
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D
Rating: 3 out of 5
Some games are expensive and of mediocre quality
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Response from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That is why all our products meet current standards and are checked by our quality service before being referenced on our site. In case of customer return following the purchase of a product, we obviously carry out a quality control directly in our stock and we take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen to you so please write to us at [email protected]. Moreover, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Likewise, by prioritizing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants who practice particularly aggressive pricing. We hope that in light of these elements you will be able to measure the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to see us soon on our site. Have a nice day.
E
Rating: 3 out of 5
Some issues with the delivery which was announced for a certain date and we were delivered 3 weeks later without even being notified. We made several calls but no clear answers were given, and no precise dates could be communicated to us. In the end, we were given a date and ultimately we were delivered the next day without being informed once again. Additionally, we received the first part of the order which had to be returned because it was damaged during transport, and to this day we still have no news about it. Very poor communication between customer service and the delivery service. Otherwise, apart from that, the received products are compliant. The assembly instructions for the furniture are just very poorly detailed and not easy to understand for novices in the field.
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P
Rating: 3 out of 5
The delivery with GLS went very badly; late order; address problem that could only be resolved 48 hours after my call; ultimately a delivery thrown over a fence with the delivery person's signature instead of mine. Wesco should really change delivery companies to maintain its credibility with its customers.
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Response from Wesco
Hello and thank you for sharing your feedback so that we can take the necessary measures with the concerned carrier. We sincerely apologize and understand your dissatisfaction. We hope the products meet your expectations and that you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
E
Rating: 3 out of 5
Good but some issues with delivery
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C
Rating: 3 out of 5
Fast shipping but no feedback on a reception issue...
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C
Rating: 3 out of 5
Packaging was poorly done. Items inside the box were not secured. Result: a box of 50 small gel tubes was torn open, tubes scattered with some missing their caps. This is the first time I received a Wesco package like this!
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E
Rating: 3 out of 5
complicated for validation by municipal purchase order. I ended up sending the order by email
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C
Rating: 3 out of 5
We regret that there is no customer service for the ball pits. Impossible to change the damaged inflatable ring, impossible to have it repaired by your services.
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Response from Wesco
Hello and thank you for sharing your feedback. Indeed, the ball pit in question is no longer part of our product offering. It is a reference dating back to 2016 which has since undergone improvements and we are no longer able to provide spare parts for this specific reference. We are sorry for the inconvenience caused and assure you that if we could have provided you with a replacement solution, we would have done so without hesitation. Have a nice day.
C
Rating: 3 out of 5
A bit mixed. It does the job but for how long? I imagined the products to be sturdier to withstand children's imagination.
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N
Rating: 3 out of 5
I had to call to get news about our order that was not arriving
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We apologize for the delivery delay which took longer than initially announced. Your order contained a temporarily out-of-stock product. This product was shipped to you as soon as it was restocked. We hope you won't stop at this single experience and that you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
R
Rating: 3 out of 5
Fast order
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C
Rating: 3 out of 5
Moderately satisfied
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R
Rating: 3 out of 5
Not satisfied with the delivery which was not made to my home as requested at the time of order. People were present at home on the day. They had to go to the post office. For me, this is unacceptable. I have already done this on your site without any problem!!!!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read your review and regret that the delivery service was a source of disappointment. Our logistics service will pass the information to the concerned carrier to ensure that future deliveries meet the contractual provisions. This situation remains independent of our will, and it is difficult for us to identify retrospectively the circumstances under which the delivery person presented themselves at your home. We still hope that you will remain loyal to us by visiting our site again soon. Have a nice day.
I
Rating: 3 out of 5
Good Wesco product but big delivery problem!! Exorbitant price for a poor service
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Response from Wesco
Hello and thank you for taking the time to share your feedback despite your completely legitimate dissatisfaction in this case. We sincerely apologize as the chosen delivery method did not live up to its promises. This situation should not have occurred, so we are informing our logistics service to ensure that the necessary actions are taken with the carrier in question. Meanwhile, our customer service will get back in touch with you to offer a refund of the shipping costs. This delivery problem is independent of our will as it is related to the carrier's commitments that were not respected. Thus, we hope to count on your understanding towards us. We look forward to seeing you again soon on wesco.fr, and we wish you a very nice day.
M
Rating: 3 out of 5
Some items are missing in one of the articles. I have had to call customer service for various reasons for several orders. I think the quality is no longer the same as before on some items... too bad.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for the problem encountered, our customer service has taken your complaint into account and is doing what is necessary to resend the missing parts to you. We regret that your trust in Wesco is diminishing with each order and we want to reassure you about our quality and safety standards, which we remain uncompromising on. We sincerely apologize again and hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
F
Rating: 3 out of 5
I am waiting for a response regarding my order. I have an item that does not match my order and I would like an exchange quickly.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the preparation error of your order and we apologize. Our customer service has contacted you and is doing what is necessary to provide you with a solution as soon as possible. We thank you in advance for your patience and understanding. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
E
Rating: 3 out of 5
I am still waiting for a response from customer service regarding the receipt of a broken toy
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Response from Wesco
Hello and thank you for alerting us this way. We are sincerely sorry for the problem encountered. Sometimes our orders suffer from the unpredictability of transport and the products are mishandled. Our customer service has processed your complaint and has taken the necessary steps to ensure that the product is reshipped quickly. We thank you in advance for your patience and understanding. We hope that despite this incident, you will come back to see us soon on wesco.fr. Have a nice day.
A
Rating: 3 out of 5
I received everything very well and quickly, thank you, but I am extremely disappointed because I cannot use the water game I ordered as I am still waiting to receive the missing seal!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry for the problem encountered and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you the missing part. We thank you in advance for your patience and hope that you will still visit us soon on wesco.fr. Have a nice day.
J
Rating: 3 out of 5
Carton and packaging need to be reviewed. 2kg weighted balls not secured. As a result, the carton was exploded. Fortunately, Colissimo ensured and I received the contents well. For your information, of course, it's up to you to see!!!
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C
Rating: 3 out of 5
Very good products at WESCO but delivery much less so. There have been several deliveries where the product arrived damaged (dents, scratches) due to negligence in the product's transportation.
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N
Rating: 3 out of 5
I sent you an email last Monday and after a week no response. My bib package was taped up so I was missing a set. I hope this time to get a response and I would like to have your catalog, thank you.
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Response from Wesco
Hello and thank you for taking the time to alert us in this way. We sincerely apologize for this delay in response and thank you for your patience. Our customer service has acknowledged your complaint and is proceeding with the shipment of the missing part. We hope that in the end, the product will meet your satisfaction and that you will trust us again by returning to see us soon on wesco.fr. Have a good day.
P
Rating: 3 out of 5
Good
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L
Rating: 3 out of 5
Well-designed site. Fast delivery. Big disappointment on a product received! (useless modeling clay!)
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