Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I had requested to change the invoice recipient as I could not do it in my personal space (the title to be changed is not active and cannot be modified). However, following email exchanges, this request was supposed to be taken into account. The invoice received is actually not updated and therefore cannot be paid as it is!
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Response from Wesco
Hello and thank you for sharing your shopping experience with us. Our customer service has contacted you regarding your upcoming orders. Our site indeed allows linking to an organization authorized to pay your invoices. To guide you, we invite you to consult our FAQ: https://www.wesco.fr/faq.html#commande. In light of these explanations, we hope to see you again soon on our site. Have a nice day.
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Ville De Montpellier -.
Rating: 3 out of 5
following a purchase from 15/12/2023
Major delivery issues: orders delivered in duplicates or even triples for many orders.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. You placed orders by phone and online, which explains why your orders were shipped multiple times. Our customer service has contacted you to remedy the situation. We hope your future orders will go more smoothly and that they will meet your satisfaction upon receipt. We thank you for your loyalty and wish you a very good day.
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Vincent G.
Rating: 3 out of 5
following a purchase from 07/01/2024
No response from customer service regarding a wrong item.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. As we specify in the product designation, it is indeed an empty bottle. We regret that you missed this information during your order. Our service has acknowledged your complaint and will propose a solution. Despite this disappointing shopping experience, we hope you will visit us again soon on our site. Have a nice day.
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G.h Crèches -.
Rating: 3 out of 5
following a purchase from 04/01/2024
Website not very flexible, especially for the billing part: only one email address available, invoices not directly available online.
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Response from Wesco
Hello and thank you for sharing your point of view regarding the use of our site. As we specify in our FAQ (https://www.wesco.fr/faq.html#commande), you have the option to submit your order to a third party on the billing page. This is the case, for example, if you are a daycare or a school and the order needs to be paid by your city's municipality. Finally, you have the option to directly request your invoice online from the 'my orders' section in your customer area. We hope that these elements will help you better use our site in the future and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Association L.
Rating: 3 out of 5
following a purchase from 23/11/2023
I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.
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Helder D.
Rating: 3 out of 5
following a purchase from 15/11/2023
I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.
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Au Pays Des Merveilles -.
Rating: 3 out of 5
following a purchase from 12/12/2023
...??
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Natacha D.
Rating: 3 out of 5
following a purchase from 29/11/2023
I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.
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Response from Wesco
Hello and thank you for taking the time to share your expectations with us. Regarding the display of the place of manufacture, we already specify it on some Wesco-designed products as well as on many partner brand products. Given the thousands of references available on our site, updating the place of manufacture can only be done gradually. Because listening to our customers remains one of our priorities, we will certainly pass your request to the relevant department. Finally, we are delighted to read that the videos provided you with the necessary help to finalize your purchases. Your feedback reassures us in our plans for evolution to always provide more advice to guide our customers in their product choices. We hope to have the opportunity to see you again in 2024 on our site. We wish you a beautiful day.
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Leonie G.
Rating: 3 out of 5
following a purchase from 12/12/2023
Smaller than it seems
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. To help you make the right choice, we specify the dimensions and other technical characteristics on each product sheet. We are sorry that you missed this information. We look forward to seeing you again soon on www.wesco.fr. Have a nice day.
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Jean-Philippe B.
Rating: 3 out of 5
following a purchase from 30/10/2023
Efficient customer service but the product was defective twice. Optimal response from customer service during the first return: "We confirm the handling of your complaint. We are doing what is necessary to send you a new board. We will not take back the defective one, you can throw it away. With all our apologies for the inconveniences encountered." However, the second product had the same defect. I did not return it but repaired it myself. The brand is JUVENILIA. Disappointed by the quality of manufacturing.
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Xavier D.
Rating: 3 out of 5
following a purchase from 09/12/2023
Few embossed cards
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Jean Philippe H.
Rating: 3 out of 5
following a purchase from 30/11/2023
Store that I recommend
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Karine M.
Rating: 3 out of 5
following a purchase from 04/12/2023
I find for a delivery of 150 euros because I am not a paying club member and paying an eco tax for each product is not very commercial.
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Response from Wesco
Hello and thank you for taking the time to leave us a review. According to our terms and conditions, shipping costs are free for purchases over 250€ . In your order case, joining our Advantage Club would not have made a difference since the products you chose are not eligible for delivery to a pickup point (which is free from 25€ of purchases). Finally, the eco-participation is a legal obligation regardless of the merchant site. We invite you to consult our dedicated page on eco-participation to better understand it: https://www.wesco.fr/tri-et-recyclage-du-mobilier.html. We hope the products meet your satisfaction and that you will come back to see us soon on wesco.fr. Have a nice day.
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Agnes B.
Rating: 3 out of 5
following a purchase from 13/11/2023
Order received very late compared to the indicated date and the music note is not great. The winder is very hard to wind for an adult and impossible for a child. Disappointed with my purchase, a bit high in price.
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Julie G.
Rating: 3 out of 5
following a purchase from 16/11/2023
I am not a fan, not very practical!
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Response from Wesco
Hello and thank you for taking the time to evaluate your experience on our site. To help us improve, could you detail the issues you encountered? Thank you for your feedback, hoping to see you again soon on our site. Have a nice day.
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Celine H.
Rating: 3 out of 5
following a purchase from 21/11/2023
I am missing an item from my order. I made a complaint and I have not received any news to date.
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Response from Wesco
Hello and thank you for taking the time to alert us. Our customer service responded to you on November 30, specifying that the missing product would be resent. It should reach you very soon. We sincerely apologize for this inconvenience and hope you will visit us again on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
The hedgehog balls are not inflated enough. They are soft. A bit disappointed...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
Delivery times too long. The product was available. When I called, I spoke to someone not very pleasant!
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Response from Wesco
Hello and thank you for sharing your feedback. After checking on our side, the delivery of your order was estimated between 17/11 and 20/11. The product you ordered was available earlier and was delivered to you 3 days before the announced date. We regret that this delay was not fast enough for your taste. Nevertheless, by choosing WESCO you are trusting a French SME whose teams do their utmost every day to ensure quality services and satisfy customers. We are sorry to read that the phone reception was not as warm as expected and we hope you will give us a second chance by visiting us again soon on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2023
Hello, disappointed by the delivery conditions. Item crushed in the package, the delivery person raised some reservations.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused. Our teams prepare each order with care; unfortunately, it can happen that they suffer from the unpredictability of transport, independently of our will. On our side, we have informed our logistics service to get in touch with the carrier in question. If the product is damaged or unusable, we invite you to file a complaint at [email protected]. We hope you will not hold this unfortunate experience against us and that you will come back to see us soon on wesco.fr. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
In the era of ecological transition, it's very unfortunate that a tiny item is delivered in a huge box and that deliveries are made in several parts. One should wait to have the entirety of the order and make one single delivery
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Response from Wesco
Hello and thank you for taking the time to express your opinion. Your order contained two products with incompatible dimensions for shipping in a single package. Additionally, when placing the order, you have the option to choose delivery in one go so that your order leaves our warehouse when all products are available. As part of our CSR policy, our teams are indeed working on improving our shipping packaging, and new solutions will be implemented in 2024. We hope to see you again soon on wesco.fr and wish you a very good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2023
It's a shame that not all products from the order arrive at the same time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2023
Navigation a bit heavy, still. Disappointment with one product and return at our expense!! We would prefer to receive the products all at once.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2023
Hello, we are usually satisfied with wesco, but this time we received 3 rugs out of 4. Email sent today, awaiting response
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Response from Wesco
Hello and thank you for alerting us this way. First of all, we thank you for your loyalty and the trust placed in WESCO. We sincerely apologize for the partial delivery of your order. After our investigation, the last package is currently in transit and should normally be delivered within 2 days. If this is not the case, you can write to us directly at [email protected]. We hope you will not hold this exceptional situation against us and that you will always be satisfied to come back to us on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2023
Impossible to search for an item in the search bar. I always have to go through reference
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. Our web team is currently working on improving the search tool on our site. An easier and more precise search will soon be available to provide a better user experience and satisfy our customers. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2023
Deliveries are very long and the customer service people are not always kind and efficient. However, the products are great!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2023
Disappointed with the return system where not only do we have to pay shipping costs with the original box required for a light product that could fit in an envelope, but we are also not refunded the full price!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2023
Disappointment regarding the delivery. To date, the horse has been delivered but not the cover
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2023
Hello, the delay was longer than agreed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2023
I did not receive my entire order. I called Wesco, then made a complaint online (which I was asked to do following my call) and I still have no information regarding the shipment of the missing item from my order.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has taken your complaint into account, and the rest of your order will be delivered next week. We sincerely apologize for the inconvenience caused and thank you in advance for your patience. We hope you will give us a second chance to make a better impression by returning to us soon on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2023
Not very clear when it's out of stock. It should indicate unavailable.
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Response from Wesco
Hello, we thank you for taking the time to share your opinion regarding the information about the availability of our products on our site. Currently, when products are available within 1 to 12 weeks, the availability date is notified in the product sheet. When the availability date exceeds 12 weeks, the product is marked as unavailable, with, in both cases, the possibility of being alerted by email as soon as the product is back in stock. To allow our customers to make the right choice, this information is highlighted in red, under the 'add to cart' button, so that it is clearly visible. We are sorry that you missed this information and that it could not be useful to you. We still hope that the ordered products will fully satisfy you and that we will have the opportunity to see you again soon on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2023
The site is complete but not intuitive enough
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Response from Wesco
Hello and thank you for taking the time to leave a review. Our teams are continuously working to improve the browsing experience on our site. Because feedback from our customers is valuable for progress, we invite you to write to us at [email protected] specifying the points to improve to make our site even more intuitive. We thank you for your loyalty and hope to see you again soon on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2023
I had to contact customer service regarding my order, I was very poorly received by a very unfriendly and unpleasant person. Having placed an order of nearly €4000, I expected better quality customer service. Furthermore, the site states a 48-hour delivery for products marked in stock, but I was told that this did not apply to large orders. It would be good to clarify this. I received my order in 11 days.
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Response from Wesco
Hello, we thank you for taking the time to share your experience with us. First of all, we are sorry to read your dissatisfaction regarding our reception and we understand your disappointment. We place great importance on the quality of our services such as listening or advising, and we would like to sincerely apologize for this exchange, which was not representative of our commitments. Regarding delivery times, we believe there may have been some confusion. Indeed, you can find at the bottom of our website www.wesco.fr information mentioning the 48-hour delay, but this element concerns the dispatch of products, not delivery, the exact mention being 'Dispatch in 48h'. We indicate in our general sales conditions a delivery time between 3 and 5 days. It is also specified that 'This delay is not guaranteed for orders containing a large quantity of items'. We regret that this information was not useful to you. However, we hope that the ordered products will fully satisfy you and encourage you to give Wesco another chance. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2023
The only regret every time is the lack of promotions for childminders and the transport which is really long...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2023
Fast delivery, too bad not to have received a gift with an invoice over 600 euros, it is necessary to reward loyal customers
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Response from Wesco
Hello and thank you for taking the time to leave us a review. We are sorry to read your disappointment, especially since we offer a loyalty program on our site called WESCO Advantage Clubs. By joining one of our Advantage Clubs, you benefit throughout the year from exclusive advantages to reward your loyalty to WESCO: free shipping, vouchers, access to private sales... We sincerely regret that you missed this opportunity during your order. We still hope that you will remain loyal to us and that we will have the opportunity to see you again soon on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2023
I know the quality of Wesco, but when you receive modules with screws that were loose in the box. Too bad. Moreover, I sent a message to customer service because when screwing the 4 corners of the front face without a module, the screws were too long and damaged the front. Still no news from them. Very disappointed given the price we pay for quality. To be continued
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Response from Wesco
Hello, thank you for taking the time to share your experience with us. We also appreciate your recognition of the quality of our products. We understand your disappointment regarding the preparation of this package, which did not meet Wesco's quality commitments. We sincerely apologize for this unfortunate experience. Our customer service is doing its best during this summer holiday period to respond as quickly as possible. They recently informed you that our quality teams are conducting a check on the product in question, in order to take the necessary measures to prevent this situation from happening again, namely to verify if the screws associated with this product need to be changed. Our customer service will get back to you as soon as they are able to provide you with an answer. We remain at your disposal and hope that you will trust us again by visiting us at www.wesco.fr. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2023
The product I wanted was supposed to be available in April, then May, then June. Yet it is French-made. I set an alert to be informed of its availability, but I did not receive it. Luckily, I was regularly checking the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
Fast delivery. Simple order. Product in accordance with the description. Product with a slight defect. No response from customer service...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2023
Two boxes were open, and some product packaging was torn, however, all ordered products were delivered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2023
No time slot for delivery. It went well in the end but assembling the furniture was not easy and a bag of bolts was missing! The wheels are not attached to the furniture, in short, finishing touches need to be reviewed...
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