Customer reviews of Wesco

Product normally available and delivery much later!

The site is very good but the sit-stand chair, it's not clear that it doesn't have wheels.

Very practical site and impeccable product quality, however delivered quickly but in completely defective packaging that didn't even protect the chair, which is very unfortunate.

There was a problem with the delivery. We are 2 agents working in a mobile relay, so there is not always staff present in the relay offices. The delivery was scheduled between Tuesday the 13th and Thursday the 15th. I also requested that we be called beforehand. I did not receive a call and the delivery arrived a day earlier, on Monday the 12th in the morning when no staff member was present (as they were working elsewhere). A childminder present in the premises (with our permission) wanted to help by accepting the delivery, but the delivery person spoke rudely to her, using the informal 'tu', because he wanted a stamp on his delivery note. (The childminder, not being an employee of the relay, could not provide it). This delivery outside the scheduled delivery dates therefore created difficulties.

The deadlines were met, but it would have been wise to indicate on the product detail sheet that the balloons were not inflated. I will need to find a way to inflate them.

A lot of difficulties entering my address in Paris: the postal code was not accepted. No way to reach someone by phone. Then the order, payment, and delivery went very well.

The delivery person left the packages in front of the building entrance without notifying a staff member of the collective daycare, even though there are 4 intercoms available. The packages could have been picked up by anyone passing by.

Very solid and pretty... Too bad the item arrived with scratches on the top of the tray given the price. I would have liked the benches to fit under the table for storage.

The packages were opened as soon as they arrived.

very good site but still expensive! however, the carrier is to be avoided! a disaster, does not go to the customer's home, he does not want to leave his truck alone, what a joke, and what about me leaving the kids alone? not at all happy with the carrier HEPPNER and it's not the first time. I am not ready to recommend.

Hello, I have always been satisfied with your products. But this time, I was disappointed with the activity table. The assembly is complicated, not all the holes were drilled, two slats were too short. For the price it costs, I think the table could have been assembled in advance except for the legs. Best regards, Odile Thomassey.

Easy navigation on the site, the assembly videos are interesting. Fast delivery but beware, no protective packaging for transport which can cause damage to the products.

Too bad the prices are not indicated

Delivery price too high especially when buying two games at over 40€ each. Otherwise, products and services are top-notch!

The site is slow, every time we want to go back or see another product, the site does not remember what we just saw and we have to retype the product name. The pages take a long time to load. I wanted to have my quote validated by the treasurer of my association, he could not do it, he had to redo a quote for himself to be able to validate the order. The delivery instructions were not transmitted to the carrier. He arrived days before the scheduled date and did not call me to inform me of his arrival, so he had to leave it in front of the door (with my agreement) because I could not be present to receive it.

I chose delivery by CHRONOPOST paying an extra cost of €15.90 for home delivery on 20/12/2022, and in fact, the delivery took place on 26/12 ... after Christmas ... This is the reason for my dissatisfaction. I would appreciate a refund of €15.90 as a goodwill gesture ...

Does not offer payment in installments for childminders, so for a 4-seater stroller, I went to another more expensive store to be able to pay over 12 months for the same reference. It's disappointing as if they only cater to nurseries, as a childminder, I don't feel recognized on their site as a professional in early childhood.

Order not received, I cannot judge ...

Very disappointed with the iceberg chair, I do not recommend it. We bought 2 and we are still on the second one for the ascent; the shoulder straps are not suitable and slide even when adjusted.

Delivery times are excessively long. I am not sure I will continue ordering diapers for our nursery from Wesco.

If there's an error, everything goes back to square one. The basket is not preserved! Complicated and unfulfilled delivery.

The site could be improved especially the user experience during checkout

It is unfortunate that we were not informed of the delivery day or the time slot. I was leaving when the delivery arrived.

A bit long delay, and one item is not as described (orange paint instead of black)

Many bugs on the site, complicated navigation

The site: very good Delivery: average, everything was in stock according to the site and the quote, I had specified that the delivery should arrive before 23/12, it took more than a week with the carrier to arrive in 3 parts before 23/12 and in January. Some products are really borderline or even unsatisfactory in quality for intensive use in a nursery by many children.

No response to an email in which I asked for news about my order, received well after Christmas, box 'stuffed' in my mailbox and patched up by the post office.

For the site, very good. But not for the delivery. I received the package dirty, covered in mud and it was punctured, so the modules had mud on them. Very disappointed with the delivery. I had to wash all the modules and there are still stains on them.

Quick and easy order, however very disappointed by the dull colors of the balloons. The photos are misleading.

The order was marked as delivered, but I had not received it. The delivery address was not respected. The package was delivered to another site of the Community of Communes. Fortunately, I searched and got in touch with my colleagues, which allowed me to retrieve the order.

Used to quality products from WESCO in my work, I ordered with complete confidence but am ultimately very disappointed with my order.

The chalks were all broken on the first delivery, regarding the second it was better but the packaging was still open and some chalks were also broken

Hello Product arrived in packaging

I received my item damaged due to transport, I made a complaint on the wesco site.

Package left in front of the door. It is the entrance hall of the building, anyone could have taken it.

Some difficulties placing my order on the site

Order matches the photo but no packaging for the doll, for a gift it's very average.

Well-made site with lots of very interesting products despite still very high prices. Perfect delivery on time and very nice delivery person. Mixed review on the ordered product: the bed is good overall: suitable for the development of children's autonomy, bio-sourced materials, nice shape and color, practical size as there is no need to change the mattress compared to a crib... But for 200€, I would have liked a bit more quality: after 10 days of use, it is deformed because the edges do not hold up against the baby getting in and out of bed several times a day. I'm also afraid that the seams will come loose quickly. Too bad because it's Wesco material that is used in my children's nursery, it seemed solid to me; that's why I ordered from their site. I thought I was paying for quality that would serve both children (they are 1 year apart)... Today, I'm not sure that the bed will be usable for the youngest... We'll see in the long term...

Why charge for a colissimo if we are picking up our package at a relay point? A relay point that can be the post office anyway! Might as well have it delivered by the post office in that case, we use less gas!

Every time I clicked on a product when I wanted to return to the list of other products it took me back to the beginning and it's annoying