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A
Rating: 3 out of 5
Disappointed with the plate received. It's simply plastic while I expected melamine or something resembling porcelain
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
3 star reviews
Reset filtersA
Rating: 3 out of 5
The order tracking showed my order as nonexistent, so no information on the delivery. Product delivered to a pickup point for over a week without info (my order almost went back...) while the delivery was normally scheduled to home. Info obtained after contacting customer service.
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A
Rating: 3 out of 5
Regarding the delivery, the delay was too long. No possibility to schedule a delivery before 1 month after the order, which is very unfortunate
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Rating: 3 out of 5
Unsatisfactory delivery, package left in the rain in front of the building, in view of everyone, while the staff was present. The delivery person didn't even try to ring...
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Response from Wesco
Hello, we thank you for taking the time to share your feedback with us. We completely understand your disappointment with this delivery experience that does not meet WESCO's quality standards. Thanks to this type of feedback, we can report these issues to our logistics service, which can then take measures to ensure that this situation does not happen again. We hope that despite this bad experience, your order will fully satisfy you and encourage you to give WESCO another chance! Have a nice day.
A
Rating: 3 out of 5
It is indicated that there are two pallets in the preparation slip, but there is only one. The mat is indicated as delivered, but not received.
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Response from Wesco
Hello, thank you for taking the time to share your opinion with us. We understand your disappointment at receiving only part of the order, and we apologize for the inconvenience caused. Our customer service team has taken your complaint into account, and we will send you the missing pallet quickly. Regarding the mat, we are currently taking the necessary steps to retrieve the package and send it to you. We hope that despite this bad delivery experience, our products will fully satisfy you and that we will have the chance to see you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
Website and products of good quality. However, there is no order tracking; the package arrives unexpectedly without any prior information.
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Response from Wesco
Hello, thank you for your feedback. We are delighted to read your appreciation regarding our products and our website! However, we understand your surprise at not having tracking information after your order. After checking with our web team, a confirmation email was sent to you on 04/11. In this email, you could find a tracking link for your package, allowing you to follow its delivery by the Post. We are sorry that you did not have access to this information, which should allow our customers to organize themselves for a good delivery service. We hope that despite this experience, your order will fully satisfy you and that we will have the chance to see you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
The communication regarding the delay of certain items, the delivery in kit form... The delivery was not top-notch with damaged boxes, we had to help unload the material.
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Rating: 3 out of 5
In general, I am always very satisfied with everything except for this last order regarding the aquarium lamp. However, I have already ordered this item without ever having any problems.
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Rating: 3 out of 5
ARCHIbloc BRICKS C Very thin cardboard compared to the old Wesco bricks! They are labeled as multicolored while only one color is assigned per size of brick! It's not the same thing!!! So I ordered 40 large bricks and they all arrived blue!
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Rating: 3 out of 5
Returns are too complicated and the return shipping costs are quite high for the customer. This is not normal.
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Rating: 3 out of 5
Difficult to rely on the catalog, a call to your order service should not be necessary to find items/
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Rating: 3 out of 5
I made a request to customer service 5 days ago but I still have no response!
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Rating: 3 out of 5
Disappointed with the delivery time: I received my product on September 1st, it's deplorable. I don't understand how it could take more than three weeks to prepare my order and another two weeks to be delivered
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Rating: 3 out of 5
Nothing to say about customer service. Here it is more about the amount of cardboard sent and plastic used for our order of 20 hedges arriving in 20 different boxes. It would have been preferable to group the hedges with as little cardboard and plastic as possible.
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Rating: 3 out of 5
I am very happy with the products but not with their delivery... one of my items was supposed to arrive later, a one-week delay... I have been waiting for several weeks. I will think twice when the product is announced with a wait!
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Rating: 3 out of 5
I am a childminder. I order often and find it a shame not to have a discount or a loyalty card. But I really like the products offered. Fast delivery.
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Rating: 3 out of 5
With Wesco, it's always the same; I am always disappointed with the quality, especially when you see the prices!
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Rating: 3 out of 5
Order delivered faster than the announced deadline, so I wasn't home, and to this day I don't know where my package is or if there will be another delivery attempt... A bit disappointed with the delivery. However, no issues with the site and the ordering process.
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Rating: 3 out of 5
Regarding the site, it can be a bit confusing when you don't know the product designation. But after calling, I was very well informed about what I wanted. For the delivery, it was quick, I only regret that the carrier GLS sets a time slot from 8:00 AM to 6:00 PM, without giving a date and does not take into account the indications mentioned during my order.
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Rating: 3 out of 5
Not very explicit ...
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Rating: 3 out of 5
Correct navigation, impeccable delivery but disappointed by the items bought in duplicate for two birthdays, unfortunate for me!
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Rating: 3 out of 5
You cannot validate the requested quote directly on the site. Wrong delivery address!!!!
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Rating: 3 out of 5
Delivery time not respected even though everything was in stock at the time of my order. Moreover, I had to contact them because there was no news.
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Rating: 3 out of 5
Even though we still prefer the catalog which gives us a global view of different products more easily, the site is pleasant and easy to use. However, I have been trying since this morning (30/05/2022) to log in to establish new quotes but it's impossible: do you have site issues today?
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Rating: 3 out of 5
A wait of 3 months to receive the product. The delivery date has been postponed.
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Rating: 3 out of 5
The delivery times given on the site are not respected.
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Rating: 3 out of 5
Your email of 07/05/2022: "Your order will soon be with you!... You will receive a new message on the day of its delivery." Indeed, I received your email (announcing the delivery) on 10/05/2022 at 8:04 AM: "Just a few hours... Your package will be presented today at the indicated address." Delivery occurred on 10/05/2022 just before 9 AM! I was not in front of my computer at 8 AM... so I was a bit surprised by the delivery so soon after the transmission of your email which I had not yet seen! - One of the 3 packages, large, poorly sealed, was
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Rating: 3 out of 5
Order arrived incomplete
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Rating: 3 out of 5
It's okay but how to contact them??
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Rating: 3 out of 5
Order placed in December 2021... delivery in May 2022... what compensation gift??
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Rating: 3 out of 5
I did not receive the right product, diapers instead of the push cart.
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Rating: 3 out of 5
The navigation on the site went well, however, the delivery was spoiled by poor packaging; a poster tore when I took it out of the box because it was stuck to the tape of the packaging.
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Rating: 3 out of 5
Delivery time not respected
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Rating: 3 out of 5
The site only offers quality products, but it is not very intuitive.
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Rating: 3 out of 5
very disappointed by, not the quality which seems good, but the impossibility to understand the assembly instructions. As a result, for a relatively high price, a very unsatisfactory result. I will not repeat orders for childcare equipment.
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Rating: 3 out of 5
A customer for years at WESCO for a community, I find that prices are always more expensive, the quality is no longer what it was and I am resorting to customer service more and more often.
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Rating: 3 out of 5
The quality is not always there.
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Rating: 3 out of 5
Not really satisfied
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Rating: 3 out of 5
So far the order has gone very well. The delivery of the large pharmacy trunk is damaged. The chairs are fine. Very good
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Rating: 3 out of 5
Site not always easy to use.
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