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A
Rating: 3 out of 5
Order took a very very long time to arrive, more than 3 weeks
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Very slow site
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A
Rating: 3 out of 5
Packaging needs to be reviewed. No padding for paint cans. The tops of the cans arrived all crushed. Delivery on time.
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Rating: 3 out of 5
I had forgotten an item, you cannot simply add an item even though the order has not yet been placed. I had to call, wait 48 hours before redoing the order in its entirety.
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Rating: 3 out of 5
The products are of quality fortunately, but 1 month and a half to receive items that were supposed to be in stock is a bit long. I had to go fishing for information myself after 3 weeks, the customer service did not communicate anything to me before that date.
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A
Rating: 3 out of 5
Fast delivery, products conform but still have small defects despite the price!
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Rating: 3 out of 5
Mediocre delivery
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Rating: 3 out of 5
The products are very good but one of the ordered boards arrived damaged because the tape on the box was partly on the poster.
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Rating: 3 out of 5
Delivery the package arrived all dented. the site is great. too bad there is no search by age
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Rating: 3 out of 5
waiting for a response from customer service
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Rating: 3 out of 5
Pleasant site and easy to navigate
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Rating: 3 out of 5
navigation is always a bit slow. availability delay not anticipated.
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Rating: 3 out of 5
The products are of good quality but the delivery is mediocre. Several delivery issues noted for a single order.
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Rating: 3 out of 5
First time disappointed by WESCO. Missing a part. Hoping for a quick response from customer service
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Rating: 3 out of 5
Thank you for checking the colors when we ordered 2 blue stools and received one blue and one violet.
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Rating: 3 out of 5
The plastic of the clock is scratched, otherwise the reception went well.
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Rating: 3 out of 5
The site is very good. The customer service is also very good. Big delivery issues (2 months wait while the item was in stock at the time of order) Otherwise the products are great and of very good quality
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Rating: 3 out of 5
Impeccable website, easy to navigate, I received the order 1 week later and very satisfied with both products (cot bed + fitted sheet) of very good quality, I know these products very well being a former nursery assistant and now a childminder. However, I have a complaint about the delivery, the delivery person was really not friendly at all either on the phone or at delivery, barely a 'hello' and no 'goodbye' either (politeness is something essential that we teach children) if he doesn't like his job he should change it immediately, it would be better for everyone!
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Rating: 3 out of 5
For this order, the delivery time was really too long. Ordered for Christmas, it arrived at the end of January.
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Rating: 3 out of 5
A huge box for 2 small binders, the wrong colors of binders and an extended delay
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Rating: 3 out of 5
Box opened on the side and pencil sharpener loose in the box
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Rating: 3 out of 5
Good but a bit long
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Rating: 3 out of 5
Error in the order with barriers that are not the right color. One of the barriers arrived broken (maybe the carrier).
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Rating: 3 out of 5
Overall satisfied but small disappointments on details that lower the rating.
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Rating: 3 out of 5
The delivery was much longer than expected. And the baby module kit does not fit together. For the price, it's really exaggerated.
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Rating: 3 out of 5
See below
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the site. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
A
Rating: 3 out of 5
Regarding the site and navigation, I find it not very intuitive and sometimes difficult to find an item.
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A
Rating: 3 out of 5
It's a supplier for communities so I thought the toys would be sturdy and of good quality, but for musical instruments, I will now turn to other sites
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Rating: 3 out of 5
preparation too long, numerous messages telling me to finalize my order when it was finished and paid for several days ago
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Rating: 3 out of 5
Pretty but expensive. It's for Christmas so it should be asked again in a month after observing the child with it.
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Rating: 3 out of 5
We had a problem with the delivery. The delivery person did not call us while we were on site and we had to go to a delivery point, which is a shame, I don't see why we give our phone numbers if we are not called.....
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Rating: 3 out of 5
Long to receive the order. A first shipment containing the catalog (paid). This was not justified in my opinion. The catalog could have been delivered with the rugs.
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Rating: 3 out of 5
I have made several orders in recent months for the quality of the products. However, I think I will stop ordering because I can never create an account which would certainly offer me discounts.
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Rating: 3 out of 5
Difficulties on my side to be connected
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Rating: 3 out of 5
Well-presented site but the manufacturing locations are not indicated
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Rating: 3 out of 5
2 packages out of 3 with broken contents. I am still waiting for the replacement while I needed these items so I find myself penalized. One item broke after only 3 uses (empty and apple slicer). Really disappointed with this order. I have lost time and money.
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Rating: 3 out of 5
Quality service to improve
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Rating: 3 out of 5
Lack of information on the order's progress
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Rating: 3 out of 5
1 order 1 package on Monday 1 package on Wednesday and still no paper
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Rating: 3 out of 5
I expected to receive the names of the animals on the back of the cards, but nothing. Only 2 blank sheets with self-adhesive labels. But no list of names. It's up to us to find out!!!
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