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A
Rating: 4 out of 5
easy and simple access to the site
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
4 star reviews
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Rating: 4 out of 5
Very good site but lacks some explanations about the products
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A
Rating: 4 out of 5
Very fast
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A
Rating: 4 out of 5
very practical
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A
Rating: 4 out of 5
site adapted for nurseries. Deliveries sometimes too long
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A
Rating: 4 out of 5
An order received in 4 days by Colissimo, I am satisfied
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A
Rating: 4 out of 5
A bit complicated to find the products I wanted. I did not find the science corner for preschoolers
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery time. However, it is not clear when you want to cancel an order on the site (2 different buttons, one of which does not work, and no cancellation confirmation email) but customer service is attentive, available, and pleasant.
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A
Rating: 4 out of 5
Good site, too bad that professional childcare assistants in early childhood do not have a professional discount
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Response from Wesco
Thank you for your feedback. We attach great importance to the full satisfaction of our customers. That's why we have just launched our advantage clubs. Thanks to your membership, you will benefit from points and exclusive advantages, rewarding your loyalty and commitment. Discover more information at https://www.wesco.fr/clubs-avantages-wesco.html
A
Rating: 4 out of 5
Quick service
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A
Rating: 4 out of 5
Delivery time respected
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Childcare assistant delivery time too long due to lack of stock
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A
Rating: 4 out of 5
I find the site very good but when searching by age group it doesn't work very well
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Good, clear site
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A
Rating: 4 out of 5
Very good products
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
Very good, fast and efficient. Products are compliant and of good quality. I recommend.
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A
Rating: 4 out of 5
Order received as expected. Good value for money. Perfect
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A
Rating: 4 out of 5
It's a site that was recommended to me and I am satisfied, I immediately found what I was looking for, the items were delivered before the expected date.
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A
Rating: 4 out of 5
Easy order and very (too) fast. It's a shame you don't offer delivery to pickup points for individuals.
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Response from Wesco
Hello and thank you for your feedback. We offer delivery to pickup points for all eligible items. However, the mattress you ordered is considered a bulky product: that is why you could not choose this delivery method. We hope to see you again very soon on our site.
A
Rating: 4 out of 5
Could improve on product searches.
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A
Rating: 4 out of 5
Note for delivered products: 4 stars. An assembly manual was missing.
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A
Rating: 4 out of 5
good site
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Rating: 4 out of 5
A little disappointment for the plasma ball that our child took in their hands to discover and it fell from barely 40cm and broke. We thought it would be a bit more shock-resistant since it was made for children... Otherwise, everything else is perfect!!! Good quality 😍
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A
Rating: 4 out of 5
a bit pricey
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Pleasant and easy-to-use site
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A
Rating: 4 out of 5
Too bad the delivery takes a lot of time (3 weeks is huge compared to Amazon). The delivery window is too wide (3 days!!). It is not specified on the site that the order is delivered only to the foot of the building. The rug meets expectations but I find it very expensive.
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A
Rating: 4 out of 5
No particular problems on the site.
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A
Rating: 4 out of 5
It's a pity to pay shipping fees when the products (which are indeed of quality) are already quite expensive...
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A
Rating: 4 out of 5
Faster delivery than expected. Baby has been sleeping since birth. Very practical.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Lack of loyalty benefits
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A
Rating: 4 out of 5
Good products, very poorly designed website, but once in the cart everything works correctly. High-quality products, fast delivery although not announced (contacted by the delivery person (Heppner) on the day of delivery.
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Rating: 4 out of 5
Products a bit expensive but super quality. Package delivered by post, but the package was open.. fortunately nothing was missing (great post!).
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Rating: 4 out of 5
I like the material sold by Wesco, the prices are too high. They respond quickly to emails. The telephone reception of their carrier is deplorable! That's why I took away one star.
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