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C
Rating: 4 out of 5
Rather satisfied
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
4 star reviews
Reset filtersL
Rating: 4 out of 5
Navigating the site is not always smooth. Some tabs do not always display. You really need to know what you are looking for to find it. The delivery was faster than expected (which is positive)
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M
Rating: 4 out of 5
disappointed by a delivery in several packages and a lot of unnecessary plastic!!!!!
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H
Rating: 4 out of 5
Overall, I am satisfied with my wesco orders except for a few exceptions
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O
Rating: 4 out of 5
targeted products for early childhood and durable furniture
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H
Rating: 4 out of 5
The delivery service is top-notch. Little information when there is a delay due to supply shortages (long delivery time of 7 weeks), but quick response when contacted.
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C
Rating: 4 out of 5
I appreciated that the carrier called me before planning the delivery to know my availability. The delivery was quick. The delivered mattress arrived in perfect condition. I find the website a bit impractical, not very intuitive in terms of search categories, but maybe it's just me who doesn't know how to search.
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C
Rating: 4 out of 5
Order placed easily and fast delivery, I was able to choose the day and as I requested, the delivery person called me 10 minutes before arrival.
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N
Rating: 4 out of 5
Very good site offering quality and durable material but still quite expensive for individuals! I am a childminder
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M
Rating: 4 out of 5
Professional and practical site, quality material over time.
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M
Rating: 4 out of 5
Order received quickly.
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S
Rating: 4 out of 5
Very satisfied, the order arrived quickly and was in line with our expectations.
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M
Rating: 4 out of 5
Very simple
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O
Rating: 4 out of 5
This is the first time I am ordering from this site, and I think there are improvements to be made regarding the checkout process. Otherwise, a wide choice of products and competitive prices. I want to say that customer service as well as after-sales service are very competent and very responsive. The negative point is the delivery time, which is a bit long.
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E
Rating: 4 out of 5
The search engine is not the easiest for me to understand. I feel like I'm missing some products that interest me by typing certain words and not others.
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C
Rating: 4 out of 5
I really like this site without any problems, that said, it is not within everyone's reach, it remains extremely expensive.
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A
Rating: 4 out of 5
Site okay
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S
Rating: 4 out of 5
Good
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M
Rating: 4 out of 5
A bit long to send, delivery by DPD was a bit catastrophic. But the quality of the products and the responsiveness of customer service are really very good.
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C
Rating: 4 out of 5
Ease of use
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Y
Rating: 4 out of 5
Very responsive customer service. Delivery without problems but the quality of the packaging (a simple thin cardboard) for a rug at this price could be improved.
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G
Rating: 4 out of 5
Reactive and in line with the order
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E
Rating: 4 out of 5
Practical site. Just a damaged box (packaging of the large rug) because it did not close well: fortunately the rug is in good condition.
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F
Rating: 4 out of 5
Some products are super expensive, I have given up on many purchases because of the prices which I find unjustified.
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Response from Wesco
Hello and thank you for your feedback. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years and supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some giants of e-Commerce. We hope that in light of these elements, you will be able to appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 4 out of 5
Very good
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I
Rating: 4 out of 5
Order received on time and products met my expectations.
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M
Rating: 4 out of 5
Good. Good products.
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D
Rating: 4 out of 5
Prices are high for a childminder.
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C
Rating: 4 out of 5
Nothing to report: fast delivery, careful shipping (but the ordered product was not fragile).
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R
Rating: 4 out of 5
Site with many choices; perhaps too many criteria with toys that end up in several categories.
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S
Rating: 4 out of 5
Only downside is a bit long between order and delivery.
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J
Rating: 4 out of 5
During my last order, some parts of plastiroc were grayish and not white. I suspect this product is not made by you, but perhaps it would be useful to mention it to the manufacturer. Thank you.
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F
Rating: 4 out of 5
Perfect timing and order!
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C
Rating: 4 out of 5
The site is well made but I regret not having access to the pdf catalog (in my case I was looking for fitted sheets with pockets in sponge)
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Response from Wesco
Hello, thank you for your feedback. An interactive version of the catalog will soon be available on our website. See you soon on wesco.fr!
L
Rating: 4 out of 5
Hello, the site is good, but for a first order, no gesture of goodwill, not even the shipping costs
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F
Rating: 4 out of 5
Delivery times are very long
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E
Rating: 4 out of 5
product and delivery impeccable, one of the boxes was punctured because the bike moves inside the box during transport. (fortunately nothing was damaged)
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L
Rating: 4 out of 5
Very good material, a bit expensive however
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J
Rating: 4 out of 5
Very long delivery!
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A
Rating: 4 out of 5
Hello! Satisfactory order, in terms of the ordered products, and the ease of ordering. Regarding delivery, the order arrived in several shipments, including for similar products (sticks). One of the items in the order (some fabric fruits) arrived late, and with an enormous box (at least 5 times too big), while the one that contained them, adjusted to their size, would have sufficed.
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