/10
★★★★★
based on 7156 reviews published
★★★★★
based on 7156 reviews published
Latest customer reviews
5
/5
★★★★★
Cheaper than other sites. Fast shipping. New figurines in very good condition. Well-protected parcels.
Client(e)
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5
/5
★★★★★
Order placed and arrived very quickly. Everything was well protected and the Jim Shore figurine is just too beautiful. I'm very happy with my purchase and will definitely recommend this site.
Client
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5
/5
★★★★★
Fast shipping. Items in excellent condition
Claudie
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5
/5
★★★★★
Very good, fast and efficient transaction
Nat
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5
/5
★★★★★
Perfect as always, fast delivery and very wide selection of items. I highly recommend it, Gianluca.
Gianluca B.
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5
/5
★★★★★
Kind and helpful. Competitive prices. Quick in shipping. What can I say...perfect!
Barbara B.
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5
/5
★★★★★
Fast and accurate delivery.
Dm
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5
/5
★★★★★
RAS, package intact, items well packed, however I'm not sure that the houses are original (JCarlton by Dominique Gault I already own more than 70, they are all a little smaller and do not have the words "made in china" on the back. On the other hand, the characters seemed OK.
Archer
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Answer from WonderCity
Hello, we thank you for your comment, however a part of it deserves some clarification on our part. We can confirm that the J.Carlton homes for sale on our site are original (we are the world's largest retailer of these homes). In France, the law imposes a maximum penalty of 3 years' imprisonment and a €300,000 fine on anyone offering for sale or selling goods presented under a counterfeit trademark. We didn't understand your question about the size or the made in China label (are these the houses you already own or ours?) The made in China label is always present on the product packaging box and/or under the house in the form of an adhesive label. If you have any questions, please do not hesitate to contact our customer service department. Sincerely
5
/5
★★★★★
Received on time and very good product, as described. Highly recommend.
Client
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5
/5
★★★★★
Fully satisfied, fantastic product,super fast shipping time, what can I say...Wonderful
Antonio D.
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5
/5
★★★★★
Thank you very much
Elodie
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5
/5
★★★★★
Super site I am very satisfied
Client
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5
/5
★★★★★
I recommend!!! I am completely satisfied! Packages received only a few days after ordering (3 to 4 days), loyalty discounts that apply as soon as you log in, and all the news and updates on the Facebook page so we don't miss a thing! Thank you for your support.
Charlotte P.
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5
/5
★★★★★
Very happy with your service,fast and well packed
Erina
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5
/5
★★★★★
Very well packaged, fast delivery, in a word, perfect.
Bonis
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5
/5
★★★★★
3 days and happiness came
Cliente
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5
/5
★★★★★
In addition to a wide selection of products, I purchased two figurines from the willow tree line at the best price on the market. A few little problems with the delivery (due to the courier though).... Perfect and accurate packaging.
Alessandra
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5
/5
★★★★★
Everything was perfect. I received my items very quickly. And they were very well protected. I am very satisfied. THANK YOU.
Mme H.
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5
/5
★★★★★
Lots of choice. Very fast and careful shipping. Highly recommend to collectors^^!
Client
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5
/5
★★★★★
Perfect fast cheap
Nc
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5
/5
★★★★★
Order placed and received on time, packing done properly so as not to damage the figurines, their system rewards loyal customers, some discounts from time to time, you had to know how to seize the opportunity. So far, I've had no problems.
F.rousselle
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5
/5
★★★★★
Wide range of figurines at very attractive prices. Fast delivery. Just perfect.
Michaela
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5
/5
★★★★★
Top online store! Very fast shipping and very well packaged. I recommend this site.
Client
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5
/5
★★★★★
Package arrived quickly and very well packaged.
Client
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5
/5
★★★★★
Perfect! Very fast, safe, top notch!
Thomas
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4
/5
★★★★☆
I could not put 5 stars as one Willow Tree figurine I found broken. I put a little glue on the bouquet completely detached from the rest of the figurine. For the speed of delivery 5 full stars
Francesca
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5
/5
★★★★★
Very good site but needs even more choice showcase disney
Crystelle
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5
/5
★★★★★
Goods as described. I was delivered quickly and the packaging was top notch and adapted to the fragility and size of my item. What's more, I was debited even though I already had the goods in my possession. If I come across an item I like again, I'll recommend this site with my eyes closed.
Michael
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5
/5
★★★★★
As usual, fast shipping and great figurine! Thank you very much!
Thomas A.
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1
/5
★☆☆☆☆
We ordered a Disney Traditions figurine as a birthday present 2 weeks later. What a surprise when we found a major manufacturing defect on the figurine. Given Cadeau City's concrete terms and conditions regarding Disney Traditions defects, it would have been impossible for us to get a refund (or the return costs would have been at our expense). Too bad, we won't be ordering from this site again. Better to spend a few euros more and buy from another site 🙂 _____________________________________________________ EDIT (in response to your pathetic feedback): How aggressive! The sole purpose of our comment was to warn you about your ironclad terms and conditions. But seeing how you took our comment, our rating was revised downwards. How unprofessional. Instead of attacking your customers (ex-customers from now on), think instead about solutions to satisfy them. ==> Here are some extracts from your General Terms and Conditions, since you apparently don't know them. -------------------------- "The majority of figurines for sale on this site are hand-painted and/or made using techniques that enhance the somewhat "rough" and woody feel. These production techniques reveal "imperfections" on all the ranges on sale. Some series of the same item may have more or less of these imperfections, and each item may differ from the others in paintwork, black spots (e.g. typical of the Traditions collection), molding details (e.g. small holes), finishes, etc... . These 'imperfections are not considered defects under warranty imposed by article L211-1 to L212-14 of the French Consumer Code." and "IMPORTANT TO READ CAREFULLY: Your order arrives damaged, broken, with defect/s, missing items... In the event of an anomaly, the Commission des Clauses Abusives recommends that you write all possible reservations on the delivery note, in the presence of the carrier, or even refuse the parcel if you consider it to be non-compliant. You have 3 days in which to inform our CUSTOMER SERVICE department of any damage sustained, and to inform the Colissimo carrier (article L. 133-3 of the French Commercial Code) of any damage to the parcel and your items, by calling 3631 (or by registered letter with acknowledgement of receipt); REMINDER: contact our Customer Service department immediately by e-mail or by calling (+33) 0963518012 (10:00 am - 5:30 pm Mon. - Fri.). NB ALWAYS RESPECT THE MAXIMUM DEADLINE OF 3 DAYS TO INFORM US, NO CLAIMS WILL BE ACCEPTED BEYOND THIS DEADLINE For your information, any paint imperfections due to the "hand-painted" character of the items are not covered by the guarantee " -------------------------- As the item ordered was a gift, it was unwrapped more than 2 weeks after receipt. In any case, we couldn't have sent it back 🙂 You're a far cry from the quality of service offered by other retailers, you're not playing in the same league. A bon entendeur, _____________________________________________________ EDIT 2: You delete your reply and report our comment? Nice mentality.
Francois
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Answer from WonderCity
Hello, Instead of advertising to competitors (whose names have been deleted as SPAM in violation of Trustpilot rules) we invite you to really read our GTC. We will take back defective figurines at our own expense and reimburse them in full (including any shipping costs). Our General Terms and Conditions state here: "In the event of defect of a product bought on the present site, the customers have, in accordance with the provisions of the civil code as regards legal guarantee of the hidden defects, a short time to ask for the exchange or the refunding of the product" Good conformity. In addition to the guarantee against hidden defects defined by the French Civil Code, items purchased on this site benefit from the guarantee of good conformity* imposed by articles L211-1 to L212-14 of the French Consumer Code. In order to exercise one of these rights, it is up to them to return the parcel, according to the following procedure: 1) Contact our Customer Service by email or by telephone on 09 63 51 80 12 (10.00am - 5.30pm Mon. - Fri.) and inform them of the nature of the defect found. They will give you the instructions to follow and, depending on the case, will send you a return shipping label. see also https://www.cadeaucity.com/content/16-conditions-generales-de-vente Despite all your "edits", please allow us to remind you that you continue to make a great deal of confusion between breakage linked to transport (informing our CUSTOMER SERVICE of the damage suffered), which is governed by article L. 133-3 of the French Commercial Code (we're based in France) and require rapid intervention, and the guarantee of conformity (the defect in the article - article L211-1 to L212-14 of the French Consumer Code)! Of course, as this is a hand-painted item, we have a duty to warn customers before purchase that there may be differences between products (the manufacturer indicates this as "Unique variations should be expected as this product is hand painted"), so there's a big difference between - breakage due to transport (guaranteed and reimbursed) - manufacturing defect (guaranteed and reimbursed) and hand-painted. All you had to do was contact us, and if, as you claim, these were genuine manufacturing defects (NB these are hand-painted items made using a special technique that enhances their woody feel), we would have sent you a free return label so that we could recover the product and refund its value. You say you've read our terms and conditions, but you've NEVER contacted us, preferring instead to post a negative comment whose sole purpose is to slyly advertise a competitor. We therefore invite you to continue spending more by buying from this competitor. For our part, we will continue to offer other customers our low prices and our services, including an after-sales service which, as you can see from the other hundreds of testimonials, has deserved its 5 stars for years (first FIANET PREMIUM merchant for 7 consecutive years and since November 2018 Trustpilot). Sincerely EDIT: Your comment had been reported to Trustpilot because it clearly and repeatedly named the name of a competitor in violation of anti-spam rules. We therefore strongly doubt the impartiality of this notice.