Reviews WonderCity

I purchased as many as 15 pieces of a willow tree item. Five of these were without a warranty certificate inside them, and I was denied a separate shipment of the same, being a wedding favor. I also asked for a small discount, which I was denied, without warning me that the item in question would go on clearance within 48 hours of purchase. Many congratulations Following your response: it is easy for you to say return the item (presumably original) and have to wait weeks for re-purchase, having the ceremony deadline. If you say you are selling something with a certificate, you need to make sure it is there before you ship it! Since you could just open the box without taking out the contents! Don't make excuses

1 because it is not possible to give zero. My experience was very bad. Better communication with the customer is needed: my order was delivered much later than expected and I was never told why it was late; I was the one who had to contact you. No one apologized to me for the delay, nor was I given any discount for the inconvenience. In addition, the packaging was in very poor condition. Absurd that you even have to pay the delivery charge for such poor service. I will never order anything from your site again, you deserve 0 and closure.

I made a purchase about two weeks ago, arrived damaged. I contacted them on facebook the page since that is the only way to contact them and after expressing my problem they blocked me, also blocking my second facebook profile where I went to comment under one of their posts to compliment them for their politeness.So then I contacted them by email obviously attaching pictures of the item. After several emails, they send me a new item the next week, (I had to wait for them to get the return to the warehouse and then they sent me the "new" one in the meantime my niece waited, the birthday present I apparently can't give her) guaranteeing to check it before shipping it. Yesterday I get the new item and it is worse than the previous one. I wrote an email enclosing photos, but I never heard back from them. I do not recommend this site, very bad. Especially the ways they have with customers, I have never seen a page block you, they forget that I am the customer and they are the sellers. By the way, I expected them to understand and apologize, but in the end they blocked me.

Little the shipping cost compared to other companies, but lu very long the delivery time. TOO LONG.

An article arrived broken. On this site there is no way to talk to anyone verbally. They promised me a replacement saying I had to prepare the package and then tell them to send me the courier, I wrote three emails no response.

Truly a terrible company, with very arrogant employees. They won't send you a return label if they disagree. If you complain, or say you think the service is bad they close your account and are terribly arrogant. I do not recommend anyone to order from here. TERRIBLE COMPANY! Edit : I am definitely not a competitor. But when I see how you respond here to customers who review you negatively. That just proves my point. If you guys dispute every negative review then I understand that there are only good ones! Besides I don't write anything anonymously, I just don't give a billing number because of revenge actions. Like re-closing my account and thus my accrued discount. Also do not report the positive reviews that are really anonymous. Edit 2 : I can show trustpilot the emails in which they threaten me with account closure and reply very aggressively. Thereby trustpilot indicates that I don't have to give the requested info. And I have not received multiple requests only 1 and how arrogant can you be in French while the review is in t English and Dutch. I maintain that I don't give an invoice nr because t don't have to Edit 3: I sent a copy of the invoice so the compliance team of trustpilot can see that I really am a customer. I don't want them to give this info further due to the aforementioned retaliation. A terrible company with very arrogant staff. When they dont agree with ure return they Will not send you a return label. When you file a complaint or tell them you are not impressed with there service, they shut down your account And answer in a horrible rude manner. I would not promote this company to nobody. HORRIBLE company Edit : i am not a competitor looking at ure responses to clients who have left u negative feedback only proves my point. They responses are very aggressive And arrogant! Also im not writing this in secret, im just not providing an invoice nr due to reprimandes like closing my account And therewith loosing my saved discount. Also ure not reporting the positive anomynous feedback. Edit 2 i can show trustpilot all the mails where i am being threatened And they can see the extreme aggressive mails. Also trustpilot told me i dont have to provide the requested information. And i dident get multiple requests only 1 And how arrogant can one be in french when my review is in dutch And English. As stated i Will not provide the invoice nr cause its not mandatory from trustpilot. Edit 3: I sent a copy of the order with ref nr to trustpilot's compliance team. So they can see this rating is based on an actual order. I dont want trustpilot to share this info due to the consequences.

We ordered a Disney Traditions figurine as a birthday present 2 weeks later. What a surprise when we found a major manufacturing defect on the figurine. Given Cadeau City's concrete terms and conditions regarding Disney Traditions defects, it would have been impossible for us to get a refund (or the return costs would have been at our expense). Too bad, we won't be ordering from this site again. Better to spend a few euros more and buy from another site 🙂 _____________________________________________________ EDIT (in response to your pathetic feedback): How aggressive! The sole purpose of our comment was to warn you about your ironclad terms and conditions. But seeing how you took our comment, our rating was revised downwards. How unprofessional. Instead of attacking your customers (ex-customers from now on), think instead about solutions to satisfy them. ==> Here are some extracts from your General Terms and Conditions, since you apparently don't know them. -------------------------- "The majority of figurines for sale on this site are hand-painted and/or made using techniques that enhance the somewhat "rough" and woody feel. These production techniques reveal "imperfections" on all the ranges on sale. Some series of the same item may have more or less of these imperfections, and each item may differ from the others in paintwork, black spots (e.g. typical of the Traditions collection), molding details (e.g. small holes), finishes, etc... . These 'imperfections are not considered defects under warranty imposed by article L211-1 to L212-14 of the French Consumer Code." and "IMPORTANT TO READ CAREFULLY: Your order arrives damaged, broken, with defect/s, missing items... In the event of an anomaly, the Commission des Clauses Abusives recommends that you write all possible reservations on the delivery note, in the presence of the carrier, or even refuse the parcel if you consider it to be non-compliant. You have 3 days in which to inform our CUSTOMER SERVICE department of any damage sustained, and to inform the Colissimo carrier (article L. 133-3 of the French Commercial Code) of any damage to the parcel and your items, by calling 3631 (or by registered letter with acknowledgement of receipt); REMINDER: contact our Customer Service department immediately by e-mail or by calling (+33) 0963518012 (10:00 am - 5:30 pm Mon. - Fri.). NB ALWAYS RESPECT THE MAXIMUM DEADLINE OF 3 DAYS TO INFORM US, NO CLAIMS WILL BE ACCEPTED BEYOND THIS DEADLINE For your information, any paint imperfections due to the "hand-painted" character of the items are not covered by the guarantee " -------------------------- As the item ordered was a gift, it was unwrapped more than 2 weeks after receipt. In any case, we couldn't have sent it back 🙂 You're a far cry from the quality of service offered by other retailers, you're not playing in the same league. A bon entendeur, _____________________________________________________ EDIT 2: You delete your reply and report our comment? Nice mentality.

Annuallamento order without explanation. Placed an order today. Payment successful and order in preparation. After 10 min I get the email saying that a credit note had been made with refund despite all items are still available. What about the discount code for the black friday promotion?? now no longer usable since it is one per customer. But what are you doing them promotions?

Order never received, 130€ lost, unacceptable !!!!

Having dealt with customer service I confirm the poor judgment. I was told - black and white - to find another site for my purchases,. I accept the advice very gladly and urge everyone to do the same.

As a loyal customer I received indecent treatment on returns: having received a broken item I was neither replaced nor refunded. I was told that the courier would have to come by for free pickup - on which the refund, moreover, depends - but without giving me a date such that I was forced to wait at home indefinitely. In summary I lost a week of time, I don't have the item and I don't have the money. I think I will never buy anything from this site again.

I bought an item from Britto to give as a gift,unfortunately the packaging was completely broken. To remedy this,I had to create a gift box that contained other products,so that I would not have to give the single item as a gift without packaging. The package had probably been inspected before delivery,but it was not accompanied by any receipt indicating this. Upon receipt of the order, the package appeared to be intact because it had been packed twice.