9.8/10
★★★★★
based on 7343 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

I am satisfied in general, the product internally arrived undamaged and perfect, in a very short time, unfortunately, however, the box of the object had a clean cut, a break that in a Disney statue, in my opinion is not acceptable, a little more care should be taken in the packaging, and the box that contains the object should be a little larger ... (we know how couriers treat parcels) because in a collectible statue the packaging has a great importance, I did not feel like disputing and sending back the product as inside is absolutely perfect and intact, there is to say however that the outer sactola with an obvious break, annoys me beyond belief. In view of this, I do not know whether I would make another purchase in the future....

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Valerio D.
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3 /5
★★★☆☆

DELIVERY TIME RESPECTED, PACKAGED CORRECTLY BUT A SLIGHT DEFECT ON THE FIGURINE. I WOULD HAVE APPRECIATED A LITTLE THANK-YOU NOTE LIKE SOME SITES CAN PROVIDE.

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Eric
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Answer from WonderCity
Dear Eric, thank you very much for your order. Please do not hesitate to use our online returns form for a quick exchange of your figurine if it has the slightest defect. Our aim is your 100% satisfaction
3 /5
★★★☆☆

The merchandise I don't know how it arrived undamaged.The box crushed in one corner and as a result the packaging of the willow tree statue is also ruined!The polystyrene inside that is supposed to prevent shocks is completely broken and punctured at the bottom.Since I have to give it as a gift I repaired it with transparent tape. I will definitely not buy,more anything from gift city.

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Patrizia
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Answer from WonderCity
Patrizia, we are very sorry about this situation. Despite all the care we take in preparing the packages, unfortunately the package was damaged in transit. We immediately offered to send a courier to your home for an exchange. We look forward to hearing from you.
2 /5
★★☆☆☆

One out of three damaged figurines arrived, by the way there is a red sticker on the box of the damaged figurine, which makes you think bad. Packaging intact so I could not know before opening them about the damage. I sent in the correct time message to assistance who after asking for a photo never heard back. Products are nice, but assistance not good. And now I have damaged figurine. I answer here because by email it seems impossible.... I replied to both emails (French/Italian) attaching photos.... 24 hours have passed. Whatever, I give up. Non-existent assistance, except social responses to make the customer look bad. Beyond the damage the mockery, sleazy. Never again this site.

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Laura
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Answer from WonderCity
Hi Laura, we are sorry but we never received the requested photo, can you please check and send it back to us? We will then send a courier to your home to pick up the item and make an exchange. We always respond very quickly. If you don't hear back from us within 24 business hours this is not normal.
2 /5
★★☆☆☆

Great products and competitive prices. However, it turned out to be very difficult to contact customer service.

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Paola
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3 /5
★★★☆☆

I received a parcel that didn't correspond to my order. I ended up having to send this item back to finally receive the item I ordered. I'm out of town, so it wasn't easy for me to go back and forth to the delivery address in a region that isn't mine. Disappointed for a first experience with you. Have a nice day!

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David F.
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3 /5
★★★☆☆

I don't think it's right to lose the benefit of our acquired club stars. We don't all have the opportunity to buy often. For my part, I sometimes put money aside to buy a long-awaited figurine. Once again, it's the one with the most money who gets rewarded... And to answer your question, since we can't do it again. Is it normal to lose the club points collected after one year? It's virtually impossible to reach 3-star status! But hey... that's called commerce...

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Client8550
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Answer from WonderCity
Dear Customer, We have taken note of your comment and would like to point out that the CadeauCity loyalty program is particularly generous and is based on a double reward system. On the one hand, Loyalty Points are accumulated and converted into vouchers valid for 1 year on the entire site, with no minimum purchase required. On the other hand, Club Actions offer discounted prices all year round to customers who maintain a regular purchasing pattern. The first level in the Club starts at €50 of spending per year, enabling as many people as possible to benefit.
3 /5
★★★☆☆

I had two problems with orders but the rest is nice for my collection.

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Anne L.
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3 /5
★★★☆☆

I was surprised by the appearance of these figurines, which didn't really match the description, and the material used isn't what i thought it would be. the figures are in painted plaster, a little too big to play with, even for a big girl, and would only be conceivable in a shop window, but not precious enough to be in a shop window. I wanted Disney dolls for my little girls, but these are painted plaster figures they won't be able to play with. Admittedly, the description clearly states that this is not a toy.

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Regine W.
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Answer from WonderCity
Dear Customer, We apologize for any misunderstanding. As indicated in their description, the figurines in the Disney Haute Couture collection are made entirely of hand-painted resin. They are not toys, but collectors' items. If you wish to return the figurines for a refund, please contact our customer service department.
3 /5
★★★☆☆

Good delay, good follow-up but the subject ordered: "figurine Joker and Batman", the Joker was removed from its base, I did not return, because just to offer. So I collected .

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Édith K.
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Answer from WonderCity
Dear Edith, we are very sorry about this inconvenience! Despite all the precautions we take and the care we take with our parcels, it unfortunately happens that an item may arrive damaged. Of course you can return it to us free of charge (prepaid return) for a refund or exchange. Please do not hesitate to contact our Customer Service.
3 /5
★★★☆☆

The choice is very varied, and the products interesting. However, if you're looking for an "in-stock" product, you'll have to wait a long time, and the dates will be pushed back.

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Caroline A.
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Answer from WonderCity
Dear Caroline, thank you for your feedback. We would like to point out that the estimated arrival dates are those indicated by the manufacturer. Unfortunately, delays are frequent, especially in the current pandemic context. We update the dates each time we have new information from the manufacturer. These delays affect all market players and are not specific to our store.
3 /5
★★★☆☆

Hello, it would be necessary to put fragile on the cardboard because I kept the article for fear that the next one arrives to me even worse. I stuck a piece on the tray. It's a real shame, but it's fragile after all. Otherwise, shipping is very fast.

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Jean-marie
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3 /5
★★★☆☆

Great priced item compared to other sellers, fast and safe shipping

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Max T.
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2 /5
★★☆☆☆

I ordered two articles from you and received one but not the other. The payments went through smoothly but I haven't heard from you since.

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Mallet V.
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Answer from WonderCity
Dear Vincent, This is indeed a pre-order novelty, as indicated on the product sheet. Its release is scheduled for the end of January. You will find this information on the shopping cart validation page, and within an hour of placing your order, we sent you a summary e-mail again reminding you of the item's estimated availability. Of course, you can cancel your order at any time, simply by emailing our customer service department. You will be reimbursed immediately.
2 /5
★★☆☆☆

Character's broken ear

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Isabelle L.
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Answer from WonderCity
Dear Isabelle, we're really sorry about this inconvenience! Despite all the care we take in preparing and protecting our parcels, it unfortunately happens that an item may break during transport. You can request a return online for a quick exchange or refund. We have just sent you all the necessary information by email.
3 /5
★★★☆☆

Package arrives too late incorrect tracking number

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Boucheny
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Answer from WonderCity
Dear customer, we apologize for this inconvenience. However, your parcel arrived quickly at the chosen relay point on 17/11, but you didn't collect it until 26/11. After checking, the tracking number provided was correct. Please contact our customer service department to find out what happened.
3 /5
★★★☆☆

I'm very satisfied with the figurine I bought, which is splendid, a little less so with the cadeaucity service, which charges more if you use PayPal...great shame. I received a damaged cardboard box with a hole in one side! with a bit of protection but the figurine wasn't wedged in the center, so the official box was in bad condition and every collector knows the importance of boxes...I wanted to order again with cadeaucity and a figurine (not planned as a limited edition) went from 70€ to more than 90€ because I quote "victim of its success" it's the business but so I took it elsewhere...also a shame...

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Margot
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Answer from WonderCity
Hello and thank you for your testimonial. We attach great importance to the protection of the items we ship, so if a package is damaged, we invite you to refuse it and/or report it to us immediately in order to open a claim with the carrier.
2 /5
★★☆☆☆

Very disappointed. The Britto statue has a scratch of about 1 cm on the bow of the Minnie statue.

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Cbl
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Answer from WonderCity
We sincerely apologize for this inconvenience. We will contact you immediately to arrange an exchange. Our customer service is at your disposal.
2 /5
★★☆☆☆

Product received very late on March 10, whereas the order was placed between February 17 and 29. As a result, I didn't get it in time to give it as a gift, and I'm not satisfied!

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Client(e)
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Answer from WonderCity
Dear customer, we're sorry about this bad experience! However, we informed you by e-mail on February 17 of a delay at the manufacturer's due to recurring strikes in French port areas. Our e-mail did indeed refer to a delay of 2-3 weeks, and reminded you that you could cancel your order at any time. You can of course return the item to us for a full refund.
3 /5
★★★☆☆

Quality product I expected a faster delivery...

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Bove N.
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3 /5
★★★☆☆

Great promotions on the site, too bad it's slow and if you put items in the cart they don't get saved (if you close the page and maybe come back in a few hours later) and if you enter from your computer and then on your phone you no longer see the items you put in the cart.

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Chiara B.
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Answer from WonderCity
If you log into your customer account, the shopping cart is saved and can be viewed from any computer or phone connected to the same customer account. Please feel free to contact us if you have any problems 😉
2 /5
★★☆☆☆

I ordered a week in advance and the shipping cost was around 6€. It was for Christmas. I didn't receive it in time. I had asked an advisor if I could expect it without paying the postage. He said yes. I preferred to take the initiative. I don't recommend it for last-minute purchases.

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Client(e)
Translated review
Answer from WonderCity
Dear customer, You ordered on 18/12 and your parcel was dispatched the same day by Colissimo 48h. This parcel was ready for delivery to the address indicated on 20/12, but there was a redirection contract for this address. La Poste was therefore unable to deliver and resent the parcel to the redirection address. We're very sorry about this disappointment, but if you had told us that the address was redirected, we would never have promised you delivery before Christmas. Address redirections are handled directly by La Poste, and we have absolutely no control over delivery times. We can only guarantee delivery to the address indicated on your order.
3 /5
★★★☆☆

I found myself displaced by the fact that the company did not have one of the products I chose available, which created difficulties for me because it was a gift I had to give. To be fair, when I wrote for information, the delivery date that they then projected to me was met. Romualdo Sciullo

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Cliente
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3 /5
★★★☆☆

I could never see the size of the objects in fact the kitten figurine is so small that it looks like a joke.

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Ginanni L.
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3 /5
★★★☆☆

Fast delivery but I made a mistake and ordered the same item 2 times but they don't refund the return postage.

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Client(e)
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Answer from WonderCity
Dear customer, it's true that we only pay for returns if there's a fault with an item, or if we're responsible for the error. If you make a mistake or simply change your mind, we can always take the item back, but you have to pay the shipping costs.
3 /5
★★★☆☆

I purchased the wooden Maui figurine. Upon opening the envelope that contained it, I realized that it was covered with glue, which ruined my purchase in some parts. I tried to fix it, but there were still small residues unfortunately visible. It's a shame because it was supposed to be a gift.

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Chiara
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2 /5
★★☆☆☆

As a customer of cadeau city since 2011, I've seen a real change. Before, customer service was very human and had an understanding approach, knowing that customers were mostly collectors and therefore planning returns accordingly. Nowadays, I receive a broken item and I get a very robotic response, which does not fail to copy and paste the general terms and conditions of sale. I'm told that there's no exchange because my item costs less than 70 euros, and that of course there's no guarantee that I'll be able to buy it back at the same price. And as if by magic, this morning the item is no longer on sale, forcing me to buy it at a higher price... I'm particularly disappointed with this new approach... I won't be recommending it as I used to, I won't be buying with my eyes closed and I'll be opening mine wide from now on.

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Coralie P.
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Answer from WonderCity
Hello, our General Terms and Conditions have been in force for three years now, and are designed to prevent abuse. It's a pity that in your comment you forgot to write that we solved your "problem" (a missing end of less than 1 mm of a feather) in less than 12 hours since your report. We accepted your complaint and sent you a free return label to refund the full price of the item. You were thus able to purchase the item again, taking advantage of the special offer still in effect, with a difference of... 0,65€ !!!! We're sorry that you consider our free returns service and this price "difference" as an obligation to buy more expensive and therefore write such a negative note. Sometimes it's really difficult to respond to certain criticisms, but we'd like to reassure you that our customer service has remained "human" and will always respond as quickly as possible to its customers. Sincerely
3 /5
★★★☆☆

I'm usually very pleased with my purchases from CadeauxCity! Only by the article, the very fast shipping and the packaging! But this time if unfortunately it was just placed in a box without protection! Bubble confetti or whatever and obviously some pieces were broken that I had to glue back together...

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Camille
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Answer from WonderCity
Hello, Thank you for your comment. Please allow us to send you the information you need to better understand our parcel preparation and dispatch policy. Our teams take all necessary measures to ensure that parcels arrive at their destination as quickly as possible and without damage. Our parcels are prepared with the aim of reducing the ecological impact on the environment as much as possible (transport, reduction of materials and the elimination of over-packaging...) with the use of recyclable and/or biodegradable materials), in accordance with the Energy Transaction Law for Green Growth (LTECV) published in the Official Journal on August 18, 2015. Concerning delivery packaging, the law specifies that: (...) whether cardboard packaging or Galia crates, must now be less bulky and more adapted. From the dimensions of these packages to technological innovations for wedging or protecting your products, packaging is one of the main areas of reflection linked to this ecological ambition (...). All items are already protected by the manufacturer with a polystyrene mold several centimeters thick. We are obliged to add cushioning only where it is absolutely necessary (empty space in the shipping carton), thus avoiding unnecessary excess (as explained, the items are already protected in polystyrene). However, we are not in a position to control and verify the treatment that each parcel undergoes in sorting centers, relay depots and by each delivery person. Sometimes parcels suffer mechanical shocks that an oversized packaging can never compensate for. Our Customer Service is at your disposal to answer any questions you may have. Sincerely
3 /5
★★★☆☆

Small problem with my BRITTO figurine order. i was very disappointed to have received a very degraded figurine (exhibition model). After contacting Cadeaucity by e-mail, I was reimbursed after sending it back (Cadeaucity is responsible for shipping costs) and I also asked by e-mail (if I placed another order) if I could benefit from the discount I was entitled to (20%) on my damaged figurine, and I didn't get an answer. I'm still quite satisfied with this site, which I hope will contact me to keep me informed.

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Dominique
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2 /5
★★☆☆☆

See you soon

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Manceau
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Answer from WonderCity
Hello, thank you but... would it be possible to know the reasons for such a low rating (2 stars out of 5)? Did you encounter any difficulties during your purchase? Did you have any problems with the item? Indeed, your message does not suggest any dissatisfaction, contrary to the rating you have given us. We look forward to hearing from you.
3 /5
★★★☆☆

Good loyalty program, fast delivery, good price, but the quality of the soap has dropped significantly.

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Client(e)
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Answer from WonderCity
Hello, we're pleased to hear that you're satisfied with our loyalty program, fast delivery and low prices... we've been able to verify that, before, during and after your order, you never contacted us for any problem (order dated 06 March and delivered since 09 March). In order to understand your dissatisfaction with our after-sales service and find solutions, we would like to know the reasons for your disappointment. Our customer service team is at your disposal on (+33) 0963518012 (Mon-Fri 10.00am - 5.00pm, toll-free) to provide you with any assistance you may require if you have encountered any problems with your order. Sincerely
2 /5
★★☆☆☆

The parcel was delivered quickly and in very good condition, but I was surprised by a price reduction of almost 10 euros the day after delivery. Yet I had been following the evolution of this product for several weeks. A little frustrated, I pointed it out in my first review. The sales department then sent me a rather blunt e-mail. I told them that a commercial gesture would be welcome, in which case I would have been delighted to review my review. Then another reply accusing me of SINGING. Au revoir cadeau City and bon vent!!!

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Sylvie
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Answer from WonderCity
We reported this review to Trustpilot because the user sent an email to our Customer Service department requesting a "commercial gesture in order to submit a review against the first one". Our company does not and will never submit to this type of "blackmail" and it is unfortunate to read that people use this service to obtain discounts in exchange for favorable reviews.
3 /5
★★★☆☆

Small defect on one of the figurines, but satisfied overall.

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Mado T.
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3 /5
★★★☆☆

The box was damaged when I received it....When I made my previous purchase, the box arrived in a sorry state...Fortunately, there is Styrofoam confetti and the figurines themselves are well packed in their box...

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Stéphanie
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Answer from WonderCity
Hello, thank you for your comment. We are pleased to learn that, despite the poor condition of the shipping carton, the care taken by our teams with its contents enabled you to receive the goods in perfect condition. In reading your comment we note that this is not the first time that your local deliveryman has delivered a carton in poor condition. Unfortunately, we can't keep track of how each driver treats his parcels. We therefore advise you, should the problem arise again, to write a precise and concise comment on the delivery note (which the driver is obliged to accept). For example: "parcel re-scotched", "parcel opened", "parcel wet", "parcel with holes", "parcel damaged", "carton crushed", "carton with a blow" and if any doubt persists, note "refusal for breakage" and also take photos of the carton. To prevent this type of incident, which also affects the good reputation of our company, we suggest that you always opt for delivery with signature or to a post office, so that you are present when you receive the parcel. More than just a Trustpilot notice, written comments on the delivery note and the application of these tips will enable us to raise the awareness of the people who manage parcel distribution in your area and thus prevent the problem from recurring. Best regards
2 /5
★★☆☆☆

Delivery promised for the 26th and arrival on the 29th! Way too late for the event!!! Now I have to send it to the gift recipient!

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Client
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Answer from WonderCity
Hello, your order of Sunday December 23 at 17:00 could NEVER have been delivered on the 26th, given that 25/12 was Christmas! We made NO such promise. Colissimo delivery takes at least 48 hours (working days). We would like to remind you, as is clearly stated on our website, that "your parcels will reach you 48/72 hours (expressed in consecutive working days - excluding public holidays) after the day of dispatch" ( https://www.cadeaucity.com/content/1-livraison ). To be sure of receiving your parcel in less than 48 hours, you should have chosen delivery with CHRONOPOST13 (additional cost €12.90). This information was also clearly visible on our website when you confirmed your order. We would also like to point out that your tracking number 6A12226660982 indicates that the parcel was delivered on December 28 and not on December 29. Taking into account the day of dispatch and the public holidays in the period concerned, we delivered perfectly within the timeframe announced on our site ("your parcels will reach you 48/72 hours - consecutive working days - except public holidays after the day of dispatch" ). Sincerely
3 /5
★★★☆☆

Ordered 2 figurines, one arrived perfectly fine, the other broken. After the disappointment, it's the lack of courtesy from the person answering the phone and the lack of explanation when it comes to the explanation of the suite that makes me give such an average mark.

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Yumemari
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Answer from WonderCity
Hello, We are very sorry that you were not satisfied with our service, which has been distinguished for 10 years by its courtesy and quality. However, please allow us to point out that you notified us of the defect by email on November 26 at 13:38 and our Customer Service department sent you all the return information the same day at 15:57, as well as the return label to send the item back to us. The explanations you received are the standard information we send to all customers requesting a warranty return, and they detail the steps to follow to return the item in order to avoid errors in packaging and/or labeling. We will continue our internal investigation to verify what you were not satisfied with in the responses while noting that your claim was processed and resolved the same day and within hours of your request. Sincerely
3 /5
★★★☆☆

First sent the day after order (very timely) but wrong item arrived. I contacted customer service for return asking for delivery by a certain day and the item arrived on time. Good customer service, both by phone and email.

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Cristina
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3 /5
★★★☆☆

I had already placed another order on the same site and I must say that everything had gone beautifully I cannot say the same for this order. The order was placed on December 17 and shipped on the 19th(so far so good)but it arrived to me on December 29 and considering that they were Christmas gifts it was very unpleasant. Best regards

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Ester
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3 /5
★★★☆☆

Great store, great prices, Great packaging. Kind and helpful, they went out of their way to solve a problem regarding the shipment that was late and, contrary to their promise, would not arrive for Christmas due to courier problems. I had to go and retrieve the package at SDA branch 40 km from home to get it on time. Courier impossible to contact and no information about delay and delivery time. Advice: change courier company.

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Cliente
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Answer from WonderCity
Good morning and thank you for your review. We are sorry for the delivery delay that penalizes our score, sometimes bad weather or holidays can cause delays and mishaps and for that we apologize. Despite this, the level of punctuality of deliveries made with this courier (hundreds of our shipments each month) is very high and practically borders on 100% even at Christmas, a level that does not justify a change that when tried has never fully satisfied us. Sincerely
2 /5
★★☆☆☆

The item I ordered arrived chipped (the package was intact and did not contain the chip). Initially I thought Customer Service was great, because of the speed of responses; later, however, I was struck by the lack of courtesy, which is due in case the other person (me, in this case) is courteous and helpful. I was still able to return the item and be refunded. _______________ I AM RESPONDING HERE BECAUSE I DON'T KNOW HOW ELSE TO DO IT. I actually notice that the reviews are very positive, so I guess mine was an isolated case; however, this is the first time I have ordered from you and, unfortunately, I was not satisfied. First of all, the item I ordered was put in the box already broken (it even looked like it was glued, but I cannot be sure of that). Also, the dry tone of two emails I received from Customer Service was really inappropriate (and I wrote it down, via email precisely). In any case, if mine was an exception, all the better. LAST PRECISIONS 1) I'm sorry I can't attach a PHOTOGRAPH from the item (I'll put it up then AS A PICTURE OF MY PROFILE), with -evidently- the splinter (the item was small and the splinter very visible); I had taken the figurine to give it as a gift and couldn't do so. 2) THE COURIER FOUND ON THE DOOR OF THE HOUSE A CARD WITH THE INDICATION TO KNOCK AT THE DOOR EXACTLY IN FRONT OF ME, BECAUSE -knowing I was away on business- I ASKED A NEIGHBOR TO DELIVER THE PACKAGE IN MY PLACE. Immediately after talking to my neighbor and gathering her availability, I ALSO WRITTEN TO HER BY MAIL (Saturday or Sunday) and was told, "You should have informed us on Friday as soon as you received our email." THE FACT IS THAT THE COURIER ALWAYS ARRIVED AND, ON THE DAY ESTABLISHED (Monday, the 6th), HAD NO PROBLEM RECOVERING THE PACKAGE FROM MY NEIGHBORS, BECAUSE THERE WAS MY CART WITH THIS INDICATION. The next day (Tuesday) a second courier arrived, it is not clear why: obviously I had nothing to give him, since the package had been picked up -as scheduled- the day before. I am sorry that it is so difficult to recognize things as they are, in their entirety.

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Erica
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Answer from WonderCity
Good morning Erica, could you please specify in what way you were not offered the courtesy you requested? It would be interesting to know in what way we have failed one of the pillars of our Customer Service which, as you may have read in the previous hundreds of reviews, is certainly not lacking in courtesy (in 5 years of Trustpilot this is the first such comment with a 2 star note). Your further clarification may allow us to take specific corrections where necessary. Thank you. However, we are glad to hear that your complaint was handled quickly and the item returned (at our expense) and refunded without issue. Sincerely THANK YOU FOR YOUR COMPLEMENT OF INFORMATION. There is always the exception that proves the rule and it is clear that error is always lurking. However, please allow us to specify that we have reread the email exchange and we do not feel in any passage that we have failed to be courteous to you. We sent you "preformatted" emails with instructions for retrieving the item, and when you indicated that you could not know when you would be available to receive the courier (we take back the damaged item free of charge and directly to your door), in the face of your continued unavailability (for work or other reasons) we suggested that we were also available to retrieve the item at the address of your choice. ("""quot. email If you wish, we can have the package retrieved directly at your place of work, or by a neighbor, friend, relative...If this solution suits you, please tell us the alternative retrieval address."") We then showed utmost helpfulness (and proper courtesy) and when she later confirmed the day and retrieval address...she was then not present at the indicated location. In spite of this we were able to retrieve the item, without grievance but simply refunding the item. If needed, we can forward you copies of the emails in question. Retrieving a package is an operation that cannot be arranged on Sunday for Monday (couriers are closed on WE). Notifying us of a change on Saturday or Sunday clearly destabilizes all logistics (!!!). The courier also would not have the right to address another person without explicit request from the sender, particularly by simply reading a sign on a front door. For this reason (after learning of its further unavailability on Sunday for Monday), upon opening our offices we had immediately asked the courier for a second retrieval for the next day (thus the two retrievals overlapped). We remind you that it was we ourselves who proposed in advance that we could retrieve the package from a neighbor, but we did not get any response. For completeness we specify and confirm that the missing splinter on the article had a size of 1 x 3 millimeters (thus difficult to find). It is not in our interest to send damaged items as we fully assume the cost of return under the proposed warranty on our site regarding items that arrive damaged. Sincerely PS for the rest, we will no longer continue to comment on your continued changes to this review which appear to be the result of bad faith. Our company had to organize two retrievals (one of which was unsuccessful) for lack of a minimum of availability and response to our notifications against, remember, an item worth 11 euros. But what more do we need to do?