English 
Français 
Deutsch 
Nederlands 
N
Rating: 1 out of 5
Anonymous Order of Galler chocolates but one downside, they had a disappointed expired taste... I do not recommend....
Translated reviews
Customer reviews of www.essence-box.fr
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 690 published reviews
Summary of reviews
Essence-Box has established a strong reputation for its exceptional product quality, with numerous reviews highlighting that items received consistently match their descriptions and are well-packaged for delivery. Customers frequently mention the fast and reliable shipping, expressing delight at how quickly orders arrive, often ahead of expectations. The personal touch in customer service is appreciated, with many noting thoughtful little thank-you notes included in their packages, which enhance the overall shopping experience.
Reviews 1 and 3 stars
Reset filtersP
Rating: 1 out of 5
Very unhappy with the purchase of the "JOMO" bottles. The container is not the one shown in the product description photo. I bought these bottles to use them in a specific way afterwards.
Translated reviews
Response from www.essence-box.fr
We apologize for this confusion caused by the change in packaging of JOMO bottles and the product label that was not up to date. We are reaching out to you to discuss this.
L
Rating: 1 out of 5
Pins that don't hold, a shame for Pink October
Translated reviews
J
Rating: 3 out of 5
My product arrived broken in Two
Translated reviews
Response from www.essence-box.fr
We are sorry that your product arrived broken. We have tried to contact you to send you another product.
Next time, please contact us as soon as you receive the parcel so that we can replace it immediately ☺️
Next time, please contact us as soon as you receive the parcel so that we can replace it immediately ☺️
V
Rating: 3 out of 5
Too bad, I received my parcel with a bag of tulsi with a hole in one side. Thank you for the gift. Otherwise perfect
Translated reviews
Response from www.essence-box.fr
We are sorry Valérie that there was a problem with the parcel. Please do not hesitate to contact us directly by email or telephone if there is a problem.
For your next order, leave us a little message and we will offer you a package of Tulsi as compensation ☺️. See you soon 💚
For your next order, leave us a little message and we will offer you a package of Tulsi as compensation ☺️. See you soon 💚
C
Rating: 3 out of 5
I am delighted by the speed of your shipment, however, the deodorant was damaged inside the package 🥴and its packaging too Perhaps you could make a small commercial gesture regarding this inconvenience. Best regards,
Translated reviews
Response from www.essence-box.fr
Hello Carole,
Thank you for your feedback. Indeed, you have chosen an "imperfect" deodorant in the "bons plans" category, as indicated on our imperfect products, the packaging as well as the product may be slightly damaged hence the 15% discount on your purchase. Please do not hesitate to come back to us via the contact form or by telephone if you wish to discuss the matter.
Thank you for your feedback. Indeed, you have chosen an "imperfect" deodorant in the "bons plans" category, as indicated on our imperfect products, the packaging as well as the product may be slightly damaged hence the 15% discount on your purchase. Please do not hesitate to come back to us via the contact form or by telephone if you wish to discuss the matter.
T
Rating: 1 out of 5
Leaky bicarbonate bags
Translated reviews
G
Rating: 1 out of 5
expensive products in relation to quantity
Translated reviews
C
Rating: 1 out of 5
To date I have not received any deliveries. Please ensure that I receive my order as soon as possible.
Translated reviews
Response from www.essence-box.fr
Sorry for the delay in delivery and thank you for giving us a second chance. Please do not hesitate to contact us if it happens again. Thank you and see you soon 💚
N
Rating: 3 out of 5
I actually received my package after 12 days of waiting. But unfortunately the two bamboo charcoals I ordered arrived broken.
Translated reviews
Response from www.essence-box.fr
Oh no, sorry to hear that your package arrived damaged 🙁, our apologies for that Nathalie. Indeed, we had noticed that your package was out of time and had contacted you by email. Not having a number to reach you, Cindy and I are coming back to you by email in order to make the necessary as soon as possible.
A
Rating: 3 out of 5
the expected result was not verified. the linen remained grey and did not recover its color.
Translated reviews
Response from www.essence-box.fr
Sorry that you were not satisfied with this product Alexandra. We will get in touch with you to see what happened. 💚