Customer reviews of www.essence-box.fr

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 702 published reviews
5 655 93% 4 32 5% 3 5 1% 2 3 0% 1 7 1%

Summary of reviews

Essence-Box.fr stands out for consistently fast and careful delivery, with packages arriving quickly, well protected, and often accompanied by personalized notes that add a thoughtful touch. Customers highlight reliable communication and professional service, including friendly, responsive staff and clear, easy ordering with thorough packaging. The store earns praise for value, matching site descriptions, and a strong quality-to-price ratio across a wide range of products, with many customers expressing loyalty and eagerness to reorder. Overall, experiences emphasize dependable shipping, careful preparation, and trustworthy, customer-focused support.

Reviews 1 and 3 stars

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E
Elisabeth N.
Rating: 1 out of 5
following a purchase from 05/08/2026
Disappointed with the items does not match expectations at all
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Response from www.essence-box.fr
Hello Élisabeth,

We apologize if the ordered wicks do not meet your expectations. You have indeed ordered the wicks for the Evalia auto diffuser. Is this the model of your diffuser? Does the received product match the one ordered? Please do not hesitate to contact us via our customer service so that we can resolve this issue as quickly as possible.

Have a very good day.
N
Nacera I.
Rating: 1 out of 5
following a purchase from 02/05/2026
Anonymous Order of Galler chocolates but one downside, they had a disappointed expired taste... I do not recommend....
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Philippe T.
Rating: 1 out of 5
following a purchase from 14/10/2025
Very unhappy with the purchase of the "JOMO" bottles. The container is not the one shown in the product description photo. I bought these bottles to use them in a specific way afterwards.
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Response from www.essence-box.fr
We apologize for this confusion caused by the change in packaging of JOMO bottles and the product label that was not up to date. We are reaching out to you to discuss this.
L
Lydie P.
Rating: 1 out of 5
following a purchase from 08/10/2025
Pins that don't hold, a shame for Pink October
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Josette S.
Rating: 3 out of 5
following a purchase from 07/02/2025
My product arrived broken in Two
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Response from www.essence-box.fr
We are sorry that your product arrived broken. We have tried to contact you to send you another product.
Next time, please contact us as soon as you receive the parcel so that we can replace it immediately ☺️
V
Valerie B.
Rating: 3 out of 5
following a purchase from 14/01/2025
Too bad, I received my parcel with a bag of tulsi with a hole in one side. Thank you for the gift. Otherwise perfect
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Response from www.essence-box.fr
We are sorry Valérie that there was a problem with the parcel. Please do not hesitate to contact us directly by email or telephone if there is a problem.
For your next order, leave us a little message and we will offer you a package of Tulsi as compensation ☺️. See you soon 💚
C
Carole L.
Rating: 3 out of 5
following a purchase from 31/10/2024
I am delighted by the speed of your shipment, however, the deodorant was damaged inside the package 🥴and its packaging too Perhaps you could make a small commercial gesture regarding this inconvenience. Best regards,
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Response from www.essence-box.fr
Hello Carole,
Thank you for your feedback. Indeed, you have chosen an "imperfect" deodorant in the "bons plans" category, as indicated on our imperfect products, the packaging as well as the product may be slightly damaged hence the 15% discount on your purchase. Please do not hesitate to come back to us via the contact form or by telephone if you wish to discuss the matter.
T
Therese D.
Rating: 1 out of 5
following a purchase from 18/05/2024
Leaky bicarbonate bags
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Grosselin L.
Rating: 1 out of 5
following a purchase from 02/10/2023
expensive products in relation to quantity
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Catherine R.
Rating: 1 out of 5
following a purchase from 11/07/2023
To date I have not received any deliveries. Please ensure that I receive my order as soon as possible.
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Response from www.essence-box.fr
Sorry for the delay in delivery and thank you for giving us a second chance. Please do not hesitate to contact us if it happens again. Thank you and see you soon 💚
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Nathalie D.
Rating: 3 out of 5
following a purchase from 31/01/2023
I actually received my package after 12 days of waiting. But unfortunately the two bamboo charcoals I ordered arrived broken.
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Response from www.essence-box.fr
Oh no, sorry to hear that your package arrived damaged 🙁, our apologies for that Nathalie. Indeed, we had noticed that your package was out of time and had contacted you by email. Not having a number to reach you, Cindy and I are coming back to you by email in order to make the necessary as soon as possible.
A
Alexandra N.
Rating: 3 out of 5
following a purchase from 27/12/2022
the expected result was not verified. the linen remained grey and did not recover its color.
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Response from www.essence-box.fr
Sorry that you were not satisfied with this product Alexandra. We will get in touch with you to see what happened. 💚
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