Customer reviews of www.essence-box.fr

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 690 published reviews
5 644 93% 4 32 5% 3 5 1% 2 3 0% 1 6 1%

Summary of reviews

Essence-Box has established a strong reputation for its exceptional product quality, with numerous reviews highlighting that items received consistently match their descriptions and are well-packaged for delivery. Customers frequently mention the fast and reliable shipping, expressing delight at how quickly orders arrive, often ahead of expectations. The personal touch in customer service is appreciated, with many noting thoughtful little thank-you notes included in their packages, which enhance the overall shopping experience.

Reviews 2 and 3 stars

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E
Elodie C.
Rating: 2 out of 5
following a purchase from 02/10/2025
I had ordered a pin for Pink October on Thursday morning and paid to receive my package in 24 hours, and I only received the package on Monday... I am a bit disappointed to have paid almost €8 in shipping for a delivery that took longer than usual. Thank you.
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Response from www.essence-box.fr
Hello Élodie, we sincerely apologize for this delay. Despite our efforts to deliver our orders as quickly as possible, some may be subject to unforeseen issues. We hope you will give us a chance to make it up to you. Have a great day, see you soon.
J
Josette S.
Rating: 3 out of 5
following a purchase from 07/02/2025
My product arrived broken in Two
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Response from www.essence-box.fr
We are sorry that your product arrived broken. We have tried to contact you to send you another product.
Next time, please contact us as soon as you receive the parcel so that we can replace it immediately ☺️
V
VALERIE B.
Rating: 3 out of 5
following a purchase from 14/01/2025
Too bad, I received my parcel with a bag of tulsi with a hole in one side. Thank you for the gift. Otherwise perfect
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Response from www.essence-box.fr
We are sorry Valérie that there was a problem with the parcel. Please do not hesitate to contact us directly by email or telephone if there is a problem.
For your next order, leave us a little message and we will offer you a package of Tulsi as compensation ☺️. See you soon 💚
C
Carole L.
Rating: 3 out of 5
following a purchase from 31/10/2024
I am delighted by the speed of your shipment, however, the deodorant was damaged inside the package 🥴and its packaging too Perhaps you could make a small commercial gesture regarding this inconvenience. Best regards,
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Response from www.essence-box.fr
Hello Carole,
Thank you for your feedback. Indeed, you have chosen an "imperfect" deodorant in the "bons plans" category, as indicated on our imperfect products, the packaging as well as the product may be slightly damaged hence the 15% discount on your purchase. Please do not hesitate to come back to us via the contact form or by telephone if you wish to discuss the matter.
V
Virginie R.
Rating: 2 out of 5
following a purchase from 03/09/2023
The parcel was not sent to the address indicated when the order was placed.
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Response from www.essence-box.fr
We apologize for the delay in delivery. We monitor each delivery and do our utmost to ensure that it goes as smoothly as possible, but sometimes Mondial Relay's 24/24h lockers are full and the parcel is redirected to the nearest collection point. As seen over the phone, please don't hesitate to contact us by phone so that we can do what's necessary if this happens again. See you soon 💚
N
Nathalie D.
Rating: 3 out of 5
following a purchase from 31/01/2023
I actually received my package after 12 days of waiting. But unfortunately the two bamboo charcoals I ordered arrived broken.
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Response from www.essence-box.fr
Oh no, sorry to hear that your package arrived damaged 🙁, our apologies for that Nathalie. Indeed, we had noticed that your package was out of time and had contacted you by email. Not having a number to reach you, Cindy and I are coming back to you by email in order to make the necessary as soon as possible.
F
Florinda T.
Rating: 2 out of 5
following a purchase from 17/01/2023
Already no longer functional Product too fragile for the required use Very disappointed
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Response from www.essence-box.fr
Sorry to hear that Florinda, we will get in touch with you very quickly to see what is going on.
A
Alexandra N.
Rating: 3 out of 5
following a purchase from 27/12/2022
the expected result was not verified. the linen remained grey and did not recover its color.
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Response from www.essence-box.fr
Sorry that you were not satisfied with this product Alexandra. We will get in touch with you to see what happened. 💚
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