9.8/10
★★★★★
based on 615 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

I had ordered a pin for Pink October on Thursday morning and paid to receive my package in 24 hours, and I only received the package on Monday... I am a bit disappointed to have paid almost €8 in shipping for a delivery that took longer than usual. Thank you.

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Elodie C.
purchased on 02/10/2025
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Answer from www.essence-box.fr
Hello Élodie, we sincerely apologize for this delay. Despite our efforts to deliver our orders as quickly as possible, some may be subject to unforeseen issues. We hope you will give us a chance to make it up to you. Have a great day, see you soon.
3 /5
★★★☆☆

My product arrived broken in Two

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Josette S.
purchased on 07/02/2025
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Answer from www.essence-box.fr
We are sorry that your product arrived broken. We have tried to contact you to send you another product.
Next time, please contact us as soon as you receive the parcel so that we can replace it immediately ☺️
3 /5
★★★☆☆

Too bad, I received my parcel with a bag of tulsi with a hole in one side. Thank you for the gift. Otherwise perfect

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Valerie B.
purchased on 14/01/2025
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Answer from www.essence-box.fr
We are sorry Valérie that there was a problem with the parcel. Please do not hesitate to contact us directly by email or telephone if there is a problem.
For your next order, leave us a little message and we will offer you a package of Tulsi as compensation ☺️. See you soon 💚
3 /5
★★★☆☆

I am delighted by the speed of your shipment, however, the deodorant was damaged inside the package 🥴and its packaging too Perhaps you could make a small commercial gesture regarding this inconvenience. Best regards,

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Carole L.
purchased on 31/10/2024
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Answer from www.essence-box.fr
Hello Carole,
Thank you for your feedback. Indeed, you have chosen an "imperfect" deodorant in the "bons plans" category, as indicated on our imperfect products, the packaging as well as the product may be slightly damaged hence the 15% discount on your purchase. Please do not hesitate to come back to us via the contact form or by telephone if you wish to discuss the matter.
2 /5
★★☆☆☆

The parcel was not sent to the address indicated when the order was placed.

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Virginie R.
purchased on 03/09/2023
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Answer from www.essence-box.fr
We apologize for the delay in delivery. We monitor each delivery and do our utmost to ensure that it goes as smoothly as possible, but sometimes Mondial Relay's 24/24h lockers are full and the parcel is redirected to the nearest collection point. As seen over the phone, please don't hesitate to contact us by phone so that we can do what's necessary if this happens again. See you soon 💚
3 /5
★★★☆☆

I actually received my package after 12 days of waiting. But unfortunately the two bamboo charcoals I ordered arrived broken.

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Nathalie D.
purchased on 31/01/2023
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Answer from www.essence-box.fr
Oh no, sorry to hear that your package arrived damaged 🙁, our apologies for that Nathalie. Indeed, we had noticed that your package was out of time and had contacted you by email. Not having a number to reach you, Cindy and I are coming back to you by email in order to make the necessary as soon as possible.
2 /5
★★☆☆☆

Already no longer functional Product too fragile for the required use Very disappointed

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Florinda T.
purchased on 17/01/2023
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Answer from www.essence-box.fr
Sorry to hear that Florinda, we will get in touch with you very quickly to see what is going on.
3 /5
★★★☆☆

The expected result was not verified. the linen remained grey and did not recover its color.

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Alexandra N.
purchased on 27/12/2022
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Answer from www.essence-box.fr
Sorry that you were not satisfied with this product Alexandra. We will get in touch with you to see what happened. 💚