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Latest neutral customer reviews

2/5

★★☆☆☆

The parcel was not sent to the address indicated when the order was placed.

Virginie R.(acheteur vérifié)

11/09/2023 at 5:53 pm

purchased on 03/09/2023 

Translated review

Answer from www.essence-box.fr

27/09/2023

We apologize for the delay in delivery. We monitor each delivery and do our utmost to ensure that it goes as smoothly as possible, but sometimes Mondial Relay's 24/24h lockers are full and the parcel is redirected to the nearest collection point. As seen over the phone, please don't hesitate to contact us by phone so that we can do what's necessary if this happens again. See you soon 💚

3/5

★★★☆☆

I actually received my package after 12 days of waiting. But unfortunately the two bamboo charcoals I ordered arrived broken.

Nathalie D.(acheteur vérifié)

16/02/2023 at 8:51 am

purchased on 31/01/2023 

Translated review

Answer from www.essence-box.fr

16/02/2023

Oh no, sorry to hear that your package arrived damaged 🙁, our apologies for that Nathalie. Indeed, we had noticed that your package was out of time and had contacted you by email. Not having a number to reach you, Cindy and I are coming back to you by email in order to make the necessary as soon as possible.

2/5

★★☆☆☆

Already no longer functional Product too fragile for the required use Very disappointed

Florinda T.(acheteur vérifié)

25/01/2023 at 3:38 pm

purchased on 17/01/2023 

Translated review

Answer from www.essence-box.fr

26/01/2023

Sorry to hear that Florinda, we will get in touch with you very quickly to see what is going on.