Customer reviews of Personalshoepper.com

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 300 published reviews
5 279 93% 4 14 5% 3 1 0% 2 3 1% 1 3 1%

Summary of reviews

The store consistently delivers well-made footwear with accurate representations of the product, as many reviews highlight shoes and boots that are comfortable, well-crafted, and true to the site descriptions. Customers note fast processing and shipping, reliable delivery timelines, and responsive, helpful customer service, including quick WhatsApp support. Several purchases are described as excellent value for money, with favorable quality-to-price ratios and products made from materials like genuine leather. Overall, the shopping experience is portrayed as professional, dependable, and repeatable, with multiple mentions of future purchases and high satisfaction.

Reviews 2 and 4 stars

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Rachele B.
Rating: 2 out of 5
following a purchase from 30/01/2026
Genuine leather items, arrived quickly; packaging not cared for at all, they simply stuck tape along all the boxes (which obviously got damaged upon opening!); the boots have already been used, the soles are dirty
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Response from Personalshoepper.com
Good evening,

We pack our products with recycled packing paper, an ecological packaging that is a choice, and that is very appreciated by many customers. Regarding the products, we do not sell used products; if there are marks under the soles, they can only depend on returns/exchanges (we never accept used products, but a slight sign of testing may be present) or footwear used for model shooting, which are therefore not worn, but strictly used for the few minutes necessary to take the photos. Thank you
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Corrie C.
Rating: 2 out of 5
following a purchase from 29/07/2025
I received my order and the shoes were well-made and I really like them. However, they were the wrong size. I emailed the company requesting an exchange. They never replied to me. And now I'm stuck with shoes that are too small to despite their return policy. I do love the shoes and I do want them, so I'm disappointed.
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Ilaria P.
Rating: 4 out of 5
following a purchase from 20/06/2025
Arrived quickly, very simple and lightweight sandals, made of leather, considering the purchase price I am satisfied
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Mariagrazia R.
Rating: 4 out of 5
following a purchase from 13/04/2025
Fast delivery, the packaging was damaged, but the goods were saved.
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Silvia D.
Rating: 4 out of 5
following a purchase from 01/03/2025
The shoes are of excellent quality, too bad I got the wrong size. Fast shipping, return and refund process is cumbersome and slow.
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Elisa T.
Rating: 4 out of 5
following a purchase from 27/01/2025
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Monica L.
Rating: 4 out of 5
following a purchase from 31/12/2024
Great value for money, beautiful and comfortable boots.
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Roberta P.
Rating: 4 out of 5
following a purchase from 09/12/2024
Arrived in excellent condition and the quality product
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Jennifer S.
Rating: 2 out of 5
following a purchase from 02/12/2024
Suspiciously poor quality for boots “made in Italy”. And it cost £16 to return them. Lesson learned.
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Titia Maria T.
Rating: 4 out of 5
following a purchase from 17/11/2024
In the collection we would need the half size , p.e. 35and a half because 36 is too big and 35 is a little too right almost standing
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CAHUREL A.
Rating: 4 out of 5
following a purchase from 07/09/2024
Satisfied
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Maria M.
Rating: 4 out of 5
following a purchase from 14/09/2024
I amend the previous one with 4 stars, awarded 2 in error
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Salvatore S.
Rating: 4 out of 5
following a purchase from 09/07/2024
Very good
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Chiara Z.
Rating: 4 out of 5
following a purchase from 23/07/2024
Good site, easy to place orders, fast delivery
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ELENA P.
Rating: 4 out of 5
Very comfortable boots and good material I made a good purchase
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Daniela R.
Rating: 4 out of 5
I placed the order one night at 11 pm and despite the hour I got clarification in chat. Now that's dedication to work!!! Great boots and great price, comfortable even on long walks (a mile and a half I guarantee). I don't agree the image a bit too fashionable but I am an incurable snob and I don't count. I recommend them.
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Eleonora V.
Rating: 4 out of 5
Excellent quality
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