English
★★★★★
based on 258 reviews published
Latest customer reviews
Delivery was compliant and fast. The delivered material works perfectly
Impeccable
Top
Products as described
Great simple and effective products and fast logistics service. I recommend
In line with our expectations
Very good site. No issues
Perfect, and in line with my expectations, I recommend
Good product and service, the communication in particular was excellent A big up to Marion for her attention to detail and timely emails.
Material meets my expectations.
Fast service
Top bag, I put the essentials in it
Nothing to report
Not seeing my order arrive and especially having no tracking email, I called. No phone number on the site. Thank you Google. I leave a message for someone to call me back. They don't do it. I call back and I'm told they forgot to take care of my order but they will do it right away. I request express shipping to make up for it. Nope.
Thank you for taking the time to share your experience. We are sincerely sorry to learn that you encountered difficulties with the tracking of your order and our customer service. Due to a stock error, a product blocked the order and we have taken the necessary steps to find the missing reference. Your feedback is valuable and we will work to improve these points.
Best regards,
The Zefal team
Very good
Odorless bottle which is very pleasant!!
Very satisfied with all Zefal products, and moreover, many of them are Made In France
Fast and efficient delivery. Satisfied to find replacement parts.
Quality material. Order compliant. Fast shipping. I recommend
The delivered products perfectly match the description on the site.
Compliant with the description, suitable for my occasional use.
Fast shipping, careful packaging, complete order, very good product. Thank you!
Poorly packaged parcel slightly damaged product
Thank you for taking the time to share your feedback. We are sorry to learn that your package arrived in an unsatisfactory condition. Your satisfaction is our priority and we take your feedback very seriously. We will strengthen our packaging protocols to prevent this from happening in the future.
Best regards,
The Zefal team
Compliant with the order.
Very good customer service
I loved the purchase, receiving the products I ordered and very well packed, thank you, I will buy again later
Received on time and in line with my expectations.
Order compliant, satisfied, however the packaging is still huge compared to the item. Maybe there could be a way to reduce it?
Good
Nothing to report
The basket support for the Zefal basket is failing. Very poor quality product replaced by a Decathlon support which does the job very well. Moreover, I made a request to return the material and I am asked to return it at my expense. Conclusion: Zefal to avoid
Thank you for taking the time to share your opinion. We are sorry to learn that you encountered difficulties with our product and our return process. The non-coverage of the return is specified in our T&Cs. Your feedback is valuable and will help us improve our services and the quality of our products.
Best regards,
The Zefal team
I know the brand and these products, I was satisfied with the speed of your shipments
Fast and compliant delivery.
Great
Very good
Top notch!
Very good
Perfect..
Very good spare part
Compliant, Fast