English
★★★★★
based on 258 reviews published
Latest neutral customer reviews
The stamp acquired is not useful to me and does not meet my needs. I don't think it's right to have to pay for return shipping. Moreover, the price of this product and the other one that is also part of my order is very expensive. There are other suppliers offering exactly the same products much more economically and even the bag for the bike rack, I found it for a little more than half the price (and they are their products with their brand). Therefore, NO, I am NOT satisfied.
We regret that the product did not meet your expectations. We will strive to improve the clarity of our description in the future. Regarding the price of the products, these are our retail prices. We work closely with physical bike shops and do not want to compete with them with prices they cannot offer.
Sincerely,
The Zefal Team
I chose Zefal because it is a French company. But as soon as I opened the package, I saw that the product was no longer the same quality as my previous purchase of the same reference: - quality of the plastic (much more "light" - phone placement with Velcro, much less practical as the phone is longer to insert, same for removing it. - and the made in China disappointed me for a French company, the initial reason for my purchase. Consequently, I make a link between the quality of the product and its origin. Previous purchase from memory in 2019. I doubt this one will last me as long. That's my feedback.
We wish you many kilometers with your product.
Best regards,
Good
Thank you for taking the time to share your feedback. We are pleased that you find your experience "good", even though we must have misunderstood the rating of 2/5. Your feedback is valuable and helps us improve your experience. Please feel free to share your suggestions so that we can better meet your expectations.
Best regards,
The Zefal team
Not in line with my expectations.
The package arrived slightly open.
Thank you for taking the time to share your feedback. We are sorry to hear that your package arrived slightly open. This does not meet our quality standards. We appreciate your feedback and will review it to improve our services. Please do not hesitate to contact us if you need further assistance.
Best regards,
The Zefal team
Overall the shopping experience was good. A couple of feedbacks: 1. The shipping for these nozzles I ordered was way too expensive. The reason I bought them was the original one broken down just in one year. 2. The customer service provided me the wrong nozzle after I inquired where I could get the replacement nozzles. Fortunately I checked the pictures closely and chose the different one at my own risk.
Thank you for taking the time to share your feedback on your shopping experience on our website. We are delighted to hear that you found your experience to be positive overall, but we sincerely regret the inconvenience caused regarding the delivery charges and the confusion with your nozzle order. Your comments are valuable and will help us improve our services. Please do not hesitate to contact us directly for any future assistance.
Kind regards,
The Zéfal team
An item returned because the system is not suitable for current saddles and return at my expense???
Thank you for taking the time to share your feedback. We are sorry to learn that our product did not meet your expectations. Please know that your satisfaction is a priority for us. We are committed to continuously improving our offerings so that this issue does not happen again.
We hope to have the opportunity to fully satisfy you during your next visit to zefal.com.
Best regards,
The Zefal team
Not seeing my order arrive and especially having no tracking email, I called. No phone number on the site. Thank you Google. I leave a message for someone to call me back. They don't do it. I call back and I'm told they forgot to take care of my order but they will do it right away. I request express shipping to make up for it. Nope.
Thank you for taking the time to share your experience. We are sincerely sorry to learn that you encountered difficulties with the tracking of your order and our customer service. Due to a stock error, a product blocked the order and we have taken the necessary steps to find the missing reference. Your feedback is valuable and we will work to improve these points.
Best regards,
The Zefal team
Poorly packaged parcel slightly damaged product
Thank you for taking the time to share your feedback. We are sorry to learn that your package arrived in an unsatisfactory condition. Your satisfaction is our priority and we take your feedback very seriously. We will strengthen our packaging protocols to prevent this from happening in the future.
Best regards,
The Zefal team
Hard to conceive that delivery does not happen abroad, or at least in Europe
After 5 hikes, I had to re-sew the waist strap... The seams on the straps could also be reinforced
Thank you for your feedback. We are sorry to learn that you encountered issues with the waist strap and the straps. Do you have any photos of the defect on the waist strap to send us? Our customer service will give their opinion on this matter. We hope you continue to enjoy your hikes with our items.
Best regards,
The Zefal team.