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M
Rating: 4 out of 5
late delivery
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Customer reviews of ZEROG Chamonix
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 490 published reviews
Summary of reviews
ZEROG Chamonix receives consistently positive notes on product quality and alignment with descriptions, with many mentions of items arriving quickly, well packaged, and meeting expectations. Customers highlight fast shipping, careful packaging, and reliable order preparation, describing the team as serious, attentive, and communicative from inquiry through delivery. The store is praised for helpful advice, competitive pricing, stock reliability, and top-notch customer service that facilitates easy returns and repeat visits. Overall experience is characterized by prompt delivery, clear communication, and satisfaction with the products and assistance received.
Reviews 2 and 4 stars
Reset filtersF
Rating: 4 out of 5
Despite an error on the product, store and seller listening for compensation thank you
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C
Rating: 2 out of 5
I ordered a Size 41 in boots on the site and they sent me a 40 2/3 telling me I still had to try them on... Too bad, but I got my money back quickly.
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H
Rating: 4 out of 5
It's a pity they don't offer the pants that go with the ski jackets, so you don't get the wrong colors.
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O
Rating: 4 out of 5
Everything went well for this second order, so following on from the first I ordered with confidence and on receiving my pants I noticed that a zipper was broken. I think it's a shame that products aren't checked before they leave.
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D
Rating: 4 out of 5
just the confirmation e-mails could also be in english, if english is chosen.
the rest is good, thx
the rest is good, thx
M
Rating: 2 out of 5
Delivery not worth 90, after 2 days of delay and a passage of the deliveryman without the parcel inside the truck, I had to go to seek the bicycle with the depot not to await a delivery which would not come because "the parcel is too large for the van". The bicycle is absolutely not regulated well, the derailleur and the brakes are to be regulated, too bad when one passes by a store which is supposed to do it! Apart from that my Specialized diverge is with the top, once regulated of course.
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Response from ZEROG Chamonix
Thank you for your Mathis, and sorry for the problem with the transport of the bike, it's a shame you didn't tell us so that we could solve the problem with Chronopost. In any case we are at your disposal if you want to talk to us directly. Bonne route, Henrique
M
Rating: 4 out of 5
Fast shipping, too bad it's by default by post (not the most obvious choice for relay point delivery).
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A
Rating: 4 out of 5
Despite an order error, the team's responsiveness was excellent and enabled us to receive the right product in the best possible conditions.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
My bike was delivered to me by chronopost with 1 week of waiting without any news from them after numerous interventions. Without this incident I would have given it 5 stars.
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A
Rating: 4 out of 5
Great! Order went well, received promptly before Christmas.
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A
Rating: 2 out of 5
The wrong saddle was almost delivered, if I hadn't checked the order form. On the other hand, the customer contact with chamonix was good, they were able to correct the order. Colissimo, nil, they delivered the next evening when they were supposed to deliver the day before, a day off for nothing, who pays?
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Response from ZEROG Chamonix
Hello Patrick, Thank you for your review, but I don't understand why you give us a rating of 2 out of 5. You ordered the saddle size 155 and we were able to exchange it for the 143 you wanted, the same day you ordered. You ordered on 20/12/2022 at 10:19, the package left the same day at 11:50 and delivered on 22/12/2022 or 48 hours after your order, well within the time promised on our site and by colissimo. So I do not understand your comment if we and colissimo have done everything within the time announced, and we have corrected the error made when ordering? Please reconsider your rating. Sincerely, Henrique
A
Rating: 4 out of 5
fast shipment, product conforms to specifications - small problem - the product was not wrapped or protected, put directly in the shipping bag: not very good quality
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V
Rating: 4 out of 5
Good job, I received everything in perfect state.
I would just have loved to get the skins cut and ready to be used.
I would just have loved to get the skins cut and ready to be used.
V
Rating: 4 out of 5
I would give 5 stars but they didn't have the colour I wanted. Other than that everything was really good. Customer service was fast to respond.
A
Rating: 4 out of 5
Great handling of a shipping error. Sent back the correct product before I sent back the one delivered by mistake. The error is human and forgivable, the handling of this error was top notch.
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A
Rating: 4 out of 5
Nice site. Compliant order delivered super fast!
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A
Rating: 4 out of 5
high delivery costs
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A
Rating: 4 out of 5
Very good telephone contact. Very pleasant staff.
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A
Rating: 4 out of 5
Efficient and attentive team, even for special cases!
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A
Rating: 4 out of 5
Fast and reliable delivery
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A
Rating: 4 out of 5
Fast and communicative, but impossible to know what size to order on the website because there's 1 US size, 1 UK size and 1 European size... For me, I ordered UK size and received US size. So I had to start all over again. It's a waste of time for everyone and there's a risk that the goods will get lost or damaged. Please specify the size of the interactive grid. Thank you
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A
Rating: 4 out of 5
Shipping fees but free returns Product filters don't work, the site is wobbly, despite having tried on 2 different browsers Very fast shipping and processing of product returns.
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A
Rating: 4 out of 5
Perfect order and delivery, price one star short!
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A
Rating: 4 out of 5
fast delivery and efficient ordering on the website.
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A
Rating: 4 out of 5
Mobile.navigation.is.not.so.easy..But.your.references.and.in-store.advice.are.always.very.professional!
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A
Rating: 4 out of 5
fast delivery and item as described
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A
Rating: 4 out of 5
Everything went very well (price, delivery time, condition of the product). I only regret the lack of information on customs fees and other taxes for delivery in Switzerland. It would be more transparent to indicate, if possible and as some other sites do, the price "all inclusive". Apart from this detail, top!
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A
Rating: 4 out of 5
Good, reliable site Fast, careful shipping Only downside: I received a pair of Assos shorts that didn't match the color I ordered and didn't match the photo on the zero G site, but I won't hold it against you, just for information.
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A
Rating: 4 out of 5
Good, fast delivery, bike well packed and protected. Only problem is that at a bike dealer, you get a free service!!!! Apparently there's no provision for that!
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Response from ZEROG Chamonix
Hello Dim, we do offer a free service after 60 km.
A
Rating: 4 out of 5
All good, accurate and punctual hotline, they answered all my questions. Delivery on time, but the service is a bit expensive: it represented about 20% of the total cost.
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A
Rating: 4 out of 5
Great specialized cans (I'm on the 3rd or 4th pair) but impossible to find in Paris ... and difficult to find on the internet ... Previous purchases in the UK and now available in France from Zéro G! One regret: delivery too expensive (and I didn't have the option on the site of having delivery in a relay point).
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Not the right color but it doesn't matter! received quickly!
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
The site is very accessible, delivery is on time
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A
Rating: 4 out of 5
Reliable, efficient and very good advice?
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A
Rating: 4 out of 5
Quite good, fast and efficient. Feedback when ordering would have been appreciated. But overall satisfied.
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A
Rating: 4 out of 5
Missing: smartphone and tablet accounting
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