Customer reviews of ZiiPa

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Sébastien C.

Rating: 3 out of 5

Published on 04/08/2023 à 17h41 following a purchase from 24/07/2023

Oven does not hold desired temperature too quickly, despite reloading.

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Response from ZiiPa Published on 07/12/2024

Thank you very much for your review, Sébastien. We are sorry that the temperature was not satisfactory. We will do our best to provide you with flawless quality. Thank you for your support.

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Loic B.

Rating: 5 out of 5

Published on 03/08/2023 à 19h41 following a purchase from 22/07/2023

Top oven, I recommend it! Quality product and top service

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Yannick F.

Rating: 5 out of 5

Published on 01/08/2023 à 06h54 following a purchase from 20/07/2023

Super quality Arrived on time Perfect

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PIERRE G.

Rating: 5 out of 5

Published on 31/07/2023 à 09h14 following a purchase from 19/07/2023

super fast delivery!

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Kelly P.

Rating: 5 out of 5

Published on 30/07/2023 à 10h54 following a purchase from 18/07/2023

Order received quickly with tracking, all that's left to do is test the product.

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Paul

Rating: 5 out of 5

Published on 29/07/2023 à 15h23 following a purchase from 25/07/2023

Very serious brand. Order validated on Wednesday evening, and all items received on Friday morning by colissimo domicile. Very good packaging.

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Marc G.

Rating: 2 out of 5

Published on 28/07/2023 à 19h03 following a purchase from 17/07/2023

Difficult to keep the heater on, front door won't fit

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Response from ZiiPa Published on 28/07/2023

Hello Marc,

If your door doesn't fit, you need to adjust it. This can happen in some cases.
The adjustment is really quite simple and requires a little intervention to push back the door tongue that rests on the front of the oven, and thus prevent it from tilting backwards.

We can open an after-sales file for you, totally free of charge, and your problem is covered under warranty.
Don't hesitate to contact us at [email protected]

Have a nice day,
the ZiiPa team

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Emilien S.

Rating: 5 out of 5

Published on 28/07/2023 à 17h42 following a purchase from 14/07/2023

Very good. Thank you

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Carole H.

Rating: 5 out of 5

Published on 28/07/2023 à 11h20 following a purchase from 15/07/2023

Very fast delivery. 1st try of pizza very positive, we can't wait to make it again!

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Alexandre R.

Rating: 5 out of 5

Published on 26/07/2023 à 09h25 following a purchase from 10/07/2023

Fast and efficient

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Response from ZiiPa Published on 26/07/2023

Thank you Alexandre for your positive review and your appreciation! We are happy that you are satisfied with the use of our ZiiPa service.

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Jean-François C.

Rating: 5 out of 5

Published on 25/07/2023 à 17h17 following a purchase from 05/07/2023

Perfect.

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Response from ZiiPa Published on 26/07/2023

Thank you very much, Jean-François! We're delighted you liked the ZiiPa site!

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Christophe B.

Rating: 5 out of 5

Published on 25/07/2023 à 06h26 following a purchase from 12/07/2023

TRES BON CONTACT COMMERCIAAL ET TRES BON FOUR

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Julien B.

Rating: 5 out of 5

Published on 21/07/2023 à 22h26 following a purchase from 09/07/2023

Description of compliant product

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Response from ZiiPa Published on 23/07/2023

Thank you very much for your review, Julien! We're delighted that it meets your expectations.

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stéphane G.

Rating: 5 out of 5

Published on 21/07/2023 à 10h47 following a purchase from 07/07/2023

Fast and efficient, great!

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Response from ZiiPa Published on 23/07/2023

Thank you Stéphane for your very positive review! We are delighted that ZiiPa has satisfied you.

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Renaud M.

Rating: 5 out of 5

Published on 17/07/2023 à 09h18 following a purchase from 05/07/2023

Very good

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Response from ZiiPa Published on 23/07/2023

Thank you very much Renaud for your appreciation of ZiiPa. We thank you and are delighted to have you as a user.

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JUSTINE L.

Rating: 5 out of 5

Published on 17/07/2023 à 06h17 following a purchase from 28/06/2023

Very responsive customer service. Small problem with the oven door but everything was sorted out quickly. Very friendly. And the oven is really top notch. In any case thank you very much to customer service ☆ I recommend +++

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Response from ZiiPa Published on 23/07/2023

Thank you very much for your review Justine, we are pleased that our customer service was able to meet your expectations and lived up to your requirements. We are delighted that you enjoyed the product and hope that you will continue to enjoy your oven to the full.

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Sabine R.

Rating: 5 out of 5

Published on 16/07/2023 à 20h08 following a purchase from 04/07/2023

Good buy, but you don't need to be many people, the temperature drops quickly...you have to wait before putting on the second one.

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Response from ZiiPa Published on 23/07/2023

Thank you for your review, Sabine! We're glad you're happy with your purchase. We recommend that you always keep the flame bright to prevent the temperature from dropping.

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Pascal B.

Rating: 5 out of 5

Published on 16/07/2023 à 07h52 following a purchase from 04/07/2023

Responsive and well packaged, well done

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Response from ZiiPa Published on 23/07/2023

Thank you Pascal, we are delighted that you are satisfied with your ZiiPa experience!

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Wilfried D.

Rating: 5 out of 5

Published on 02/07/2023 à 19h44 following a purchase from 22/06/2023

Good quality shovels at a reasonable price - perfect!

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Response from ZiiPa Published on 23/07/2023

Thank you for your feedback, Wilfried. We're glad our shovels met your expectations.

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Jean Michel F.

Rating: 5 out of 5

Published on 02/07/2023 à 17h17 following a purchase from 18/06/2023

Very good, parcel well packed and conforms to my expectations.

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Response from ZiiPa Published on 23/07/2023

Thank you very much for your positive feedback, Jean Michel. We are delighted that you enjoyed your purchase and hope that you will enjoy ZiiPa for all your future purchases!

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Pierre B.

Rating: 5 out of 5

Published on 01/07/2023 à 16h31 following a purchase from 20/06/2023

Just PERFECT, I recommend 100% 😋

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Response from ZiiPa Published on 23/07/2023

Thank you very much for your positive review, Pierre! We're delighted that you appreciate our site and our services. Thank you for your support and trust, it means a lot to us!

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Éric O.

Rating: 5 out of 5

Published on 29/06/2023 à 18h41 following a purchase from 17/06/2023

Very good pell

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Response from ZiiPa Published on 23/07/2023

Thank you very much, Eric! We are delighted that you are satisfied with your purchase. Indeed, our pellets are perfect and provide very good heat.

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patrice C.

Rating: 5 out of 5

Published on 27/06/2023 à 04h11 following a purchase from 11/06/2023

Very good buy

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Response from ZiiPa Published on 23/07/2023

Thank you for your review Patrice! We are delighted that your purchase was a success and that you were satisfied with your order. We look forward to welcoming you back to ZiiPa!

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Aurélie S.

Rating: 5 out of 5

Published on 24/06/2023 à 22h55 following a purchase from 12/06/2023

.

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Response from ZiiPa Published on 23/07/2023

Thank you very much Aurélie for your positive review. We are delighted that ZiiPa has met your expectations.

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Alexandra D.

Rating: 3 out of 5

Published on 24/06/2023 à 18h54 following a purchase from 11/06/2023

Purchase pellet oven - knife - shovel and dough cutter - pizza oven containing many manufacturing defects considering its price - disappointing for this first purchase that I was looking forward to offering on Father's Day ... :-(

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Response from ZiiPa Published on 26/06/2023

Hello,

We take your message very seriously. Have you contacted our after-sales service?

The ZiiPa team

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Heidi R.

Rating: 5 out of 5

Published on 24/06/2023 à 17h48 following a purchase from 12/06/2023

Fast delivery! It's great!

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Response from ZiiPa Published on 23/07/2023

Thank you Heidi! We are delighted that your parcel arrived quickly. Your satisfaction is very important to us. Thank you for your appreciation!

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Stephanie L.

Rating: 5 out of 5

Published on 23/06/2023 à 16h41 following a purchase from 10/06/2023

Very happy with this purchase. Great design.

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Response from ZiiPa Published on 23/07/2023

Thank you very much Stephanie for your very positive review of our ZiiPa website! We are delighted that you are satisfied with your purchase. We appreciate your loyalty and hope to be able to satisfy you again in the future.

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Jérôme F.

Rating: 5 out of 5

Published on 23/06/2023 à 09h46 following a purchase from 09/06/2023

Excellent product

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Response from ZiiPa Published on 23/07/2023

Thank you very much for your positive review, Jérôme. We are delighted that our product has met your expectations.

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sabine F.

Rating: 5 out of 5

Published on 19/06/2023 à 15h41 following a purchase from 26/04/2023

fine

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Response from ZiiPa Published on 23/07/2023

Thank you very much Sabine! We're delighted you enjoyed ZiiPa.

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Lucie B.

Rating: 5 out of 5

Published on 18/06/2023 à 11h52 following a purchase from 05/06/2023

Fast shipping and great customer service!

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Response from ZiiPa Published on 23/07/2023

Grazie mille Lucie per la tua recensione positiva! Siamo lieti che apprezziate il nostro servizio e l'assistenza post-vendita. La ringraziamo per la sua fiducia e faremo del nostro meglio per fornirle un servizio sempre più rapido ed efficiente.

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Marc J.

Rating: 5 out of 5

Published on 17/06/2023 à 19h54 following a purchase from 06/06/2023

Super fast

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Response from ZiiPa Published on 23/07/2023

Grazie mille Marc! Siamo lieti che sia soddisfatto del nostro servizio.

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Paul

Rating: 5 out of 5

Published on 15/06/2023 à 03h38 following a purchase from 14/06/2023

Very good advice before buying. I had a person on the line who took the time to inform me.

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Response from ZiiPa Published on 23/07/2023

Gracias Paul, te lo agradecemos mucho. Estamos encantados de que hayas encontrado un buen consejo y de que la persona que te atendió se tomara la molestia de informarte.

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Gérard F.

Rating: 5 out of 5

Published on 05/06/2023 à 17h43 following a purchase from 16/05/2023

product conforms to order and fast delivery

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Response from ZiiPa Published on 07/06/2023

Thank you Gérard for your very positive review! We are delighted that you were satisfied with your order and delivery. We hope to see you soon on ZiiPa!

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Florence C.

Rating: 5 out of 5

Published on 03/06/2023 à 17h43 following a purchase from 17/12/2022

Delivery as expected

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Response from ZiiPa Published on 05/06/2023

Thank you very much for your positive review, Florence! We are delighted that you were satisfied with the delivery.

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christophe A.

Rating: 5 out of 5

Published on 01/06/2023 à 07h18 following a purchase from 12/01/2023

Perfect

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Response from ZiiPa Published on 05/06/2023

Thank you very much for your comment, Christophe. We are delighted that you are enjoying ZiiPa. We look forward to seeing you soon!

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Thierry B.

Rating: 2 out of 5

Published on 31/05/2023 à 20h11 following a purchase from 24/03/2023

Despite 3 attempts and different wood solutions in quality and quantity, the flame goes out very regularly (1 to 2 times per pizza cooking). This is tiring...

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Response from ZiiPa Published on 26/06/2023

Hello Mr Brun,

The Piana Bois oven needs to have a bright flame throughout the Pizza series in order to function fully.
Have you contacted our after-sales service? We can help you get it running optimally.

The ZiiPa team

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Marcel O.

Rating: 5 out of 5

Published on 31/05/2023 à 08h09 following a purchase from 26/03/2023

Very good site and very responsive to a promotion not seen at the time of purchase and still taken into account by ZiiPa, thank you again.

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Response from ZiiPa Published on 05/06/2023

Thank you very much for your positive review Marcel! We are delighted to have been able to satisfy your request and we thank you for your confidence.

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Ludovic P.

Rating: 5 out of 5

Published on 31/05/2023 à 07h54 following a purchase from 04/03/2023

fast and efficient

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Response from ZiiPa Published on 05/06/2023

Thank you Ludovic for your review. We're glad you were satisfied with ZiiPa.

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THIERRY P.

Rating: 1 out of 5

Published on 31/05/2023 à 07h43 following a purchase from 19/05/2023

Hello I am absolutely not satisfied with the combustion of the pizza oven. I do use pellets, but maintaining the temperature is complicated. In addition, the thermometer doesn't go up to 400°C. Customer service tells me that this is normal because the thermometer is at the front of the oven. I asked for a gas oven to replace it, but Ziipa refused. I don't recommend the pellet oven over other well-known brands. I was seduced by the knob but that's about it.

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Response from ZiiPa Published on 07/12/2024

Hello Thierry, we're sorry you're having problems with our pizza oven. We've taken your comments on combustion and temperature into account. We will do our best to improve these points and provide you with a suitable solution. We understand that you prefer a gas oven, however, we are open to your suggestions for exchanging our product. We hope you will give us another chance in the future. Thank you for your feedback.

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Pascal S.

Rating: 2 out of 5

Published on 30/05/2023 à 18h19 following a purchase from 17/05/2023

Delivery over two days Without warning, so two mornings stuck at home between 8 a.m. and 1 p.m. both times at 12:30 p.m.

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Response from ZiiPa Published on 02/06/2023

Hello,

Unfortunately, we can't predict delivery times because we entrust our parcels to our partner colissimo, who then takes over.

The ZiiPa team