Reviews ZiiPa : Discover customer reviews from ziipa.fr (Page 9)

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JUSTINE L.

Published on 17/07/2023 à 06h17 following a purchase from 28/06/2023

Very responsive customer service. Small problem with the oven door but everything was sorted out quickly. Very friendly. And the oven is really top notch. In any case thank you very much to customer service ☆ I recommend +++

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Response from ZiiPa Published on 23/07/2023

Thank you very much for your review Justine, we are pleased that our customer service was able to meet your expectations and lived up to your requirements. We are delighted that you enjoyed the product and hope that you will continue to enjoy your oven to the full.

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Sabine R.

Published on 16/07/2023 à 20h08 following a purchase from 04/07/2023

Good buy, but you don't need to be many people, the temperature drops quickly...you have to wait before putting on the second one.

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Response from ZiiPa Published on 23/07/2023

Thank you for your review, Sabine! We're glad you're happy with your purchase. We recommend that you always keep the flame bright to prevent the temperature from dropping.

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Pascal B.

Published on 16/07/2023 à 07h52 following a purchase from 04/07/2023

Responsive and well packaged, well done

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Response from ZiiPa Published on 23/07/2023

Thank you Pascal, we are delighted that you are satisfied with your ZiiPa experience!

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Laetitia T.

Published on 14/07/2023 à 20h47 following a purchase from 03/07/2023

Very serious...

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Response from ZiiPa Published on 23/07/2023

Thank you Laetitia for your review and your rating! We're glad you're satisfied with ZiiPa and we'll do our best to continue offering you a reliable, quality service.

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JEAN YVES B.

Published on 07/07/2023 à 14h48 following a purchase from 26/06/2023

Pallet arrived damaged with a half-empty bag of pellets. After calling the store, I was promised that customer service would call me back. Since then, nothing....

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Response from ZiiPa Published on 08/07/2023

Hello Jean-Yves,
We have taken your request into account and have also informed our carrier.
Please send an e-mail to [email protected], so that customer service can get back to you as soon as possible.
Don't hesitate to send them a photo of your damaged pallet if you have one.
Our after-sales service is very responsive, but you'll have to use the e-mail box.
Thank you, we look forward to hearing from you.
Have a nice day!
The ZiiPa team

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Marylène C.

Published on 03/07/2023 à 17h38 following a purchase from 22/06/2023

Heats up well and quickly, but difficult to clean Requires several tries to get the hang of.

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Response from ZiiPa Published on 23/07/2023

Thank you Marylène for your review! We're delighted that our product meets your needs and that you can enjoy its functional features. We're sorry about the inconvenience you mentioned regarding its maintenance. Should you have any questions, please do not hesitate to contact us.

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Wilfried D.

Published on 02/07/2023 à 19h44 following a purchase from 22/06/2023

Good quality shovels at a reasonable price - perfect!

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Response from ZiiPa Published on 23/07/2023

Thank you for your feedback, Wilfried. We're glad our shovels met your expectations.

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Jean Michel F.

Published on 02/07/2023 à 17h17 following a purchase from 18/06/2023

Very good, parcel well packed and conforms to my expectations.

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Response from ZiiPa Published on 23/07/2023

Thank you very much for your positive feedback, Jean Michel. We are delighted that you enjoyed your purchase and hope that you will enjoy ZiiPa for all your future purchases!

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Pierre B.

Published on 01/07/2023 à 16h31 following a purchase from 20/06/2023

Just PERFECT, I recommend 100% 😋

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Response from ZiiPa Published on 23/07/2023

Thank you very much for your positive review, Pierre! We're delighted that you appreciate our site and our services. Thank you for your support and trust, it means a lot to us!

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Éric O.

Published on 29/06/2023 à 18h41 following a purchase from 17/06/2023

Very good pell

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Response from ZiiPa Published on 23/07/2023

Thank you very much, Eric! We are delighted that you are satisfied with your purchase. Indeed, our pellets are perfect and provide very good heat.

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Anne G.

Published on 27/06/2023 à 10h26 following a purchase from 14/06/2023

delivery ok nice shovel, very handy size

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Response from ZiiPa Published on 23/07/2023

Thank you, Anne, for your positive feedback. We are delighted that your delivery was satisfactory and that you enjoyed the maneuverability of the shovel.

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patrice C.

Published on 27/06/2023 à 04h11 following a purchase from 11/06/2023

Very good buy

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Response from ZiiPa Published on 23/07/2023

Thank you for your review Patrice! We are delighted that your purchase was a success and that you were satisfied with your order. We look forward to welcoming you back to ZiiPa!

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Aurélie S.

Published on 24/06/2023 à 22h55 following a purchase from 12/06/2023

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Response from ZiiPa Published on 23/07/2023

Thank you very much Aurélie for your positive review. We are delighted that ZiiPa has met your expectations.

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Alexandra D.

Published on 24/06/2023 à 18h54 following a purchase from 11/06/2023

Purchase pellet oven - knife - shovel and dough cutter - pizza oven containing many manufacturing defects considering its price - disappointing for this first purchase that I was looking forward to offering on Father's Day ... :-(

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Response from ZiiPa Published on 26/06/2023

Hello,

We take your message very seriously. Have you contacted our after-sales service?

The ZiiPa team

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Heidi R.

Published on 24/06/2023 à 17h48 following a purchase from 12/06/2023

Fast delivery! It's great!

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Response from ZiiPa Published on 23/07/2023

Thank you Heidi! We are delighted that your parcel arrived quickly. Your satisfaction is very important to us. Thank you for your appreciation!

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Stephanie L.

Published on 23/06/2023 à 16h41 following a purchase from 10/06/2023

Very happy with this purchase. Great design.

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Response from ZiiPa Published on 23/07/2023

Thank you very much Stephanie for your very positive review of our ZiiPa website! We are delighted that you are satisfied with your purchase. We appreciate your loyalty and hope to be able to satisfy you again in the future.

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Jérôme F.

Published on 23/06/2023 à 09h46 following a purchase from 09/06/2023

Excellent product

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Response from ZiiPa Published on 23/07/2023

Thank you very much for your positive review, Jérôme. We are delighted that our product has met your expectations.

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sabine F.

Published on 19/06/2023 à 15h41 following a purchase from 26/04/2023

fine

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Response from ZiiPa Published on 23/07/2023

Thank you very much Sabine! We're delighted you enjoyed ZiiPa.

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Lucie B.

Published on 18/06/2023 à 11h52 following a purchase from 05/06/2023

Fast shipping and great customer service!

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Response from ZiiPa Published on 23/07/2023

Grazie mille Lucie per la tua recensione positiva! Siamo lieti che apprezziate il nostro servizio e l'assistenza post-vendita. La ringraziamo per la sua fiducia e faremo del nostro meglio per fornirle un servizio sempre più rapido ed efficiente.

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Marc J.

Published on 17/06/2023 à 19h54 following a purchase from 06/06/2023

Super fast

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Response from ZiiPa Published on 23/07/2023

Grazie mille Marc! Siamo lieti che sia soddisfatto del nostro servizio.

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Paul

Published on 15/06/2023 à 03h38 following a purchase from 14/06/2023

Very good advice before buying. I had a person on the line who took the time to inform me.

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Response from ZiiPa Published on 23/07/2023

Gracias Paul, te lo agradecemos mucho. Estamos encantados de que hayas encontrado un buen consejo y de que la persona que te atendió se tomara la molestia de informarte.

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Frédéric R.

Published on 10/06/2023 à 08h38 following a purchase from 26/05/2023

Faulty thermometer, waiting for a new one...

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Response from ZiiPa Published on 13/06/2023

Hello,

A new thermometer has been sent to your attention.
Thank you for your confidence.

The ZiiPa team

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Gérard F.

Published on 05/06/2023 à 17h43 following a purchase from 16/05/2023

product conforms to order and fast delivery

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Response from ZiiPa Published on 07/06/2023

Thank you Gérard for your very positive review! We are delighted that you were satisfied with your order and delivery. We hope to see you soon on ZiiPa!

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Florence C.

Published on 03/06/2023 à 17h43 following a purchase from 17/12/2022

Delivery as expected

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Response from ZiiPa Published on 05/06/2023

Thank you very much for your positive review, Florence! We are delighted that you were satisfied with the delivery.

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christophe A.

Published on 01/06/2023 à 07h18 following a purchase from 12/01/2023

Perfect

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Response from ZiiPa Published on 05/06/2023

Thank you very much for your comment, Christophe. We are delighted that you are enjoying ZiiPa. We look forward to seeing you soon!

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Yann ou Gaelle B.

Published on 31/05/2023 à 09h29 following a purchase from 25/03/2023

Very nice oven, the pizzas are great One big remark about the backfire when you open the front of the oven to check it...it's potentially dangerous and the plastic handle doesn't handle it very well, plus the pellet compartment doesn't slide out perfectly...you have to be well prepared to take full advantage of it.

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Response from ZiiPa Published on 07/06/2023

Thank you Yann and Gaelle for your feedback. We appreciate your feedback and will take it into account to improve our oven. We'll be working on making the flashback safer and improving the quality of the pellet compartment.

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Marcel O.

Published on 31/05/2023 à 08h09 following a purchase from 26/03/2023

Very good site and very responsive to a promotion not seen at the time of purchase and still taken into account by ZiiPa, thank you again.

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Response from ZiiPa Published on 05/06/2023

Thank you very much for your positive review Marcel! We are delighted to have been able to satisfy your request and we thank you for your confidence.

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Ludovic P.

Published on 31/05/2023 à 07h54 following a purchase from 04/03/2023

fast and efficient

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Response from ZiiPa Published on 05/06/2023

Thank you Ludovic for your review. We're glad you were satisfied with ZiiPa.

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THIERRY P.

Published on 31/05/2023 à 07h43 following a purchase from 19/05/2023

Hello I am absolutely not satisfied with the combustion of the pizza oven. I do use pellets, but maintaining the temperature is complicated. In addition, the thermometer doesn't go up to 400°C. Customer service tells me that this is normal because the thermometer is at the front of the oven. I asked for a gas oven to replace it, but Ziipa refused. I don't recommend the pellet oven over other well-known brands. I was seduced by the knob but that's about it.

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Response from ZiiPa Published on 07/12/2024

Hello Thierry, we're sorry you're having problems with our pizza oven. We've taken your comments on combustion and temperature into account. We will do our best to improve these points and provide you with a suitable solution. We understand that you prefer a gas oven, however, we are open to your suggestions for exchanging our product. We hope you will give us another chance in the future. Thank you for your feedback.

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Jean F.

Published on 30/05/2023 à 16h55 following a purchase from 23/04/2023

Order arrived quickly, but in three episodes after a few phone calls they were reactive.

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Response from ZiiPa Published on 07/06/2023

Thank you very much for your review, Jean! We're glad you received your order and that our customer service lived up to your expectations. We hope it won't be necessary next time.

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Marcel D.

Published on 30/05/2023 à 16h52 following a purchase from 25/04/2023

Very good product! This product requires a few tries to control the cooking of the pizzas!

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Response from ZiiPa Published on 07/06/2023

Thank you very much, Marcel! We're delighted that you like the ZiiPa product and that you took the time to try out different configurations to master the cooking process.

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Benoit B.

Published on 30/05/2023 à 16h02 following a purchase from 18/03/2023

Very good product, delivered quickly

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Julien C.

Published on 30/05/2023 à 15h54 following a purchase from 01/05/2023

Excellent pizza, but the little door doesn't hold until the oven is hot.

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Camping D.

Published on 30/05/2023 à 14h50 following a purchase from 28/01/2023

Everything is OK!

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Olivier C.

Published on 30/05/2023 à 13h31 following a purchase from 23/05/2023

Order delivered on time. I had to change the regulator which is not adapted to the Butagaz cube. Otherwise I tested the oven which is great.

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Response from ZiiPa Published on 07/06/2023

Thank you very much for your positive review, Olivier. We're glad you were satisfied with our service and that you were able to find a solution to your problem.

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Gachard B.

Published on 30/05/2023 à 13h02 following a purchase from 13/03/2023

Very nice utensil, design, light and after many tests, successful pizzas. Just difficult to maintain heat at 400 degrees with pellets.

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Response from ZiiPa Published on 07/06/2023

Thank you very much for your opinion and for your trust! We make it a point of honor to offer our customers quality utensils. We will study your comment to find a way to further improve our customers' experience.

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Hervé R.

Published on 30/05/2023 à 12h52 following a purchase from 12/01/2023

Fast and efficient, but the pellet tank is limited, making it difficult to produce more than 3 flams.

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Will H.

Published on 30/05/2023 à 12h38 following a purchase from 18/04/2023

At the top!

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Response from ZiiPa Published on 07/06/2023

Thank you very much for your positive review, Will! We're glad ZiiPa met your expectations.

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Pierre B.

Published on 30/05/2023 à 12h16 following a purchase from 17/05/2023

The product itself is very good! and the pizzas very good. I had met Ziipa at a trade show, and told them of my interest in the product. At the time, they suggested I follow them on social networks, as they often sent out promotional codes. After several exchanges with their CM, he told me that he would alert me before the next code was introduced, so that I could benefit from it. I had an event planned (wedding anniversary) and wanted to be able to make pizzas for it, so I placed an order without a promotion in order to receive it in time (due to the May bank holiday). I was disappointed to see a promotional code on their Instagram page just 2 days after my order... Despite my contacts and explanations, they didn't want to know... In short, a great product but very poor merchants...

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Response from ZiiPa Published on 07/06/2023

Hello Pierre,
We are very sorry that this situation has arisen. We always do our best to provide excellent customer service. If you would like us to look into this situation, please email us at [email protected]. We will be happy to assist you. Thank you for your valuable feedback.

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Pierre G.

Published on 30/05/2023 à 12h13 following a purchase from 21/04/2023

Product complies with my request and description

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