Customer reviews of ZiiPa

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9,4 /10
Overall rating: 9,4 out of 10
Based on 376 published reviews

Reviews 1, 3 and 4 stars

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A
Aurelien C.
Rating: 4 out of 5
following a purchase from 23/05/2025
Great brand. However, I had difficulties using the pellet dispenser properly... It suffocates the fire every time, but it might be due to my improper use.
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Response from ZiiPa
Hello Aurelien, thank you for your positive feedback on ZiiPa. We are sorry to hear that you are experiencing difficulties with the pellet vending machine. Please feel free to contact us for advice or tips on how to optimize its use and avoid smothering the fire.
C
Corentin L.
Rating: 4 out of 5
following a purchase from 29/04/2025
Very good product, works very well, 90 seconds of cooking.
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Response from ZiiPa
Hello Corentin,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted to hear that you are satisfied with our product and its performance. Please feel free to reach out to us if you have any questions or suggestions.

Best regards,
The ZiiPa Team
J
Jean-Baptiste G.
Rating: 4 out of 5
following a purchase from 29/04/2025
Very good product, it takes a few cooks for the oven to work well, especially due to pellet consumption.
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Response from ZiiPa
Hello Jean-Baptiste,

Thank you for your 4-star rating and for your comments on our ZiiPa site. We are delighted to hear that you appreciate our product and hope that your future uses will bring you complete satisfaction, especially regarding the use of pellets. Please feel free to share your future experiences with us!
J
Julie B.
Rating: 3 out of 5
following a purchase from 26/02/2025
Good quality! However, with the pellets, the oven quickly drops in temperature
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marc C.
Rating: 3 out of 5
following a purchase from 26/02/2025
Lack of recipes and techniques to cook pizza dough properly
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Response from ZiiPa
Hello Marc,

Thank you for your feedback on our ZiiPa site. We take note of your suggestion regarding the addition of recipes and techniques for baking pizza doughs, and we will strive to enrich our content to better meet the expectations of our users. We value your opinion.
We'd like to thank you!
The ZiiPa team.
J
Joseph G.
Rating: 3 out of 5
following a purchase from 26/02/2025
My zippa gas oven is very good, lacks a little power in the flame, the stone has trouble getting up to temperature. But apart from top baking, top oven, pizza night every Friday night for less.
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Response from ZiiPa
Dear Joseph, thank you for your feedback on the ZiiPa oven. We're delighted to hear that you're happy with the baking and enjoying your pizza evenings. We have taken note of your comments about the power of the flame and the temperature rise of the stone, and will work to improve these aspects.
S
Stephane B.
Rating: 4 out of 5
following a purchase from 26/02/2025
Good, but the flap where you put the pellets doesn't hold very well, as does the "door" at the front, where you have to put it upright for it to hold. Otherwise good product.
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Response from ZiiPa
Hello Stéphane,

We would like to thank you for your review and are delighted that you are generally satisfied with our product. We have taken note of your comments concerning the flap and front door, and will pass them on to our team to improve these aspects. Your feedback is invaluable and helps us to improve. Please do not hesitate to contact us if you have any further suggestions.
We look forward to hearing from you!

The ZiiPa team
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Mercedes M.
Rating: 3 out of 5
following a purchase from 12/02/2025
Very nice product aesthetically, but the front door opening isn't wide enough to see into the oven properly. What's more, to really get a pizza cooked in 1 min, you have to raise the oven to 400degrees, but in fact you have to open the front door and feed the oven with pellets several times before the stone gets hot and the oven doesn't lose 200degrees all at once as soon as you open the front door. Especially if you want to make 2 pizzas at the same time... First pizza cooked in 4-5 min 2nd in 10 because the oven went down to 100 degrees and didn't come back up...
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Response from ZiiPa
Dear Mercedes,

Thank you for taking the time to share your opinion of our ZiiPa product. We're delighted that you liked the aesthetics, but we're sorry to hear that the door opening and temperature management didn't fully meet your expectations. Your feedback is invaluable and helps us to improve our products. If you have any questions or suggestions, please don't hesitate to contact us. We're here to help.

Best regards,
The ZiiPa team
J
Jennifer M.
Rating: 4 out of 5
following a purchase from 20/12/2024
Super
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Response from ZiiPa
Hello Jennifer,

Thank you very much for your positive review of ZiiPa! We're delighted to hear that you enjoyed our service. Please let us know if you have any suggestions on how we can make your experience even better. We look forward to seeing you on our site!

Best regards,
The ZiiPa team
N
Nathalie B.
Rating: 4 out of 5
following a purchase from 14/12/2024
Received on time
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Response from ZiiPa
Hello Nathalie,

Thank you very much for your positive review and for taking the time to share your experience with ZiiPa. We are delighted to hear that you received your order on time. Your satisfaction is our priority!

Best regards,
The ZiiPa team
V
VALERIE F.
Rating: 3 out of 5
following a purchase from 18/12/2024
The oven is of a very high quality but the instructions for successful baking are very slim and insufficient for my taste. The first firing was a total failure. Too little explanation of the essential requirement that the stone be heated to at least 350 degrees for a good while, otherwise everything sticks to the stone. I had to go and see some tutorials on you tube. The same goes for cleaning it afterwards, as everything had toasted and caramelized on it.
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Response from ZiiPa
Hello Valérie,

We thank you for your review and are delighted to hear that you appreciate the quality of your oven. We understand your frustration with the lack of instructions on baking and stone preparation, and we take your feedback very seriously. We plan to improve our user guide to better support our customers in their cooking experience.
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Marion C.
Rating: 3 out of 5
following a purchase from 29/11/2024
Package arrived damaged It's a gift for Christmas so I can only give an opinion after...
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Response from ZiiPa
Hello Marion, we're sorry your package arrived damaged. We hope it won't spoil the surprise of your Christmas present. We will do our best to protect our parcels in the future. Thank you for your feedback.
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ANGÈLE D.
Rating: 1 out of 5
following a purchase from 29/09/2024
Very disappointing. You can't even get the temperature you need to cook the pizzas. The wooden serving boards warped as they dried after hand washing.
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Response from ZiiPa
Hello,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. After contacting you and sharing all the necessary advice and documents for better use of your oven, we hope this will help you better manage its temperature for baking your pizzas.

Concerning the warped wooden boards, we are still waiting for your feedback so that we can send you new boards as soon as possible.

Please do not hesitate to contact us if you have any further questions.

Best regards,
F
Fabrice A.
Rating: 4 out of 5
following a purchase from 09/08/2024
Excellent product, easy to assemble, requires a little handling ... but above all excellent pizze!!!🍕🍕🍕😛😛😛
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Response from ZiiPa
Thank you Fabrice for your positive feedback on our ZiiPa website. We are delighted that you enjoyed our product and found assembly easy. We'll always be there to provide you with delicious, quality pizze! Thank you again for your trust and for your 4/5 rating. See you soon at ZiiPa! 🍕😊
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Stef G.
Rating: 4 out of 5
following a purchase from 04/08/2024
Oven very fast and compact, beautiful design with integrated thermometer small downside trapdoor at the back is hot during cooking and expands with temperature!
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Response from ZiiPa
Thank you for your feedback on our ZiiPa website! We are delighted that you appreciate the speed and design of our oven, as well as its integrated thermometer. We take note of your remark concerning the hatch and will do our utmost to improve this point in our next models. Thank you again for your trust and loyalty. Have a nice day!"
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Eric B.
Rating: 1 out of 5
following a purchase from 23/07/2024
Very expensive for a more than disappointing result. The temperature is not reached. Pizzas burn without being cooked.
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Response from ZiiPa
Hello Eric, thank you for sharing your review of our ZiiPa website. We're sorry to hear that you were disappointed by your experience. We will do our best to improve our services and fully satisfy our customers. We look forward to seeing you soon on our site.
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germain B.
Rating: 1 out of 5
following a purchase from 15/07/2024
You're forcing me to buy a thermometer (mine works fine) when all I need is a toothed belt (which is very fragile ...). This is forced selling ... not legal at all !!!
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Response from ZiiPa
Hello Germain, thank you for your review. We're sorry you had this experience with our site. We will take your comment into account and do our best to avoid any misunderstandings in the future.
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Guy G.
Rating: 1 out of 5
following a purchase from 05/07/2024
The pizza isn't cooked in the middle It looks great, but it's just a gadget in terms of function... 300€ wasted
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Response from ZiiPa
Hi Guy, I'm sorry to hear that your experience with ZiiPa did not live up to your expectations. We take every review very seriously and strive to constantly improve our service to provide the best experience for our customers. Your feedback is valuable to us and we will put measures in place to resolve any issues you have encountered. We hope you will give us another chance to show you our commitment to quality and customer satisfaction. Thank you for sharing your opinion with us.
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Francisco D.
Rating: 4 out of 5
following a purchase from 20/06/2024
Top product, on the other hand I find the price of the delivery abused and moreover too long. Ordered on Wednesday morning and received on Monday
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Response from ZiiPa
Thank you for your review, Francisco. We are pleased that you are satisfied with our product. We take into account your remark about the delivery price and we will do our best to improve this service in the future. Thank you again for your confidence in our brand.
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Marie-Laure P.
Rating: 4 out of 5
following a purchase from 12/06/2024
Here's to good pizza 😜
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Response from ZiiPa
Hello Marie-Laure,

Thank you for your positive feedback on our ZiiPa website. We are delighted that you like our pizzas and we hope to see you soon to treat you again! Thank you for your 4/5 rating, it encourages us to continue offering you quality products. Have a nice day!
F
Fabrice B.
Rating: 4 out of 5
following a purchase from 15/06/2024
The oven arrived a little damaged, despite serious packaging, the oven works, shipping time was very good
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Response from ZiiPa
Hello Fabrice,

Thank you very much for your review of our ZiiPa website. We regret that your oven arrived damaged despite our efforts to pack it well. We are happy to know that it is working properly and that the delivery time was satisfactory for you. We will do our best to improve our service even further. Thank you for your confidence and loyalty.

The ZiiPa team
J
Jean-marc D.
Rating: 4 out of 5
following a purchase from 06/06/2024
Hello, fast delivery and very satisfied with the oven... just a problem with the temperature to cook several pizzas even with the door closed. A must have!
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Response from ZiiPa
Hello Jean-Marc, thank you for your review! We're happy to hear that you received your order quickly and that you're satisfied with the oven. Concerning the temperature stability for cooking several pizzas, we advise you to check the settings of your oven and to take into account the instructions for use. Please do not hesitate to contact us if necessary. Best regards. The ZiiPa team.
R
René J.
Rating: 3 out of 5
following a purchase from 04/06/2024
Lack of explanation for optimal use. How to really heat the stone
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Raymond C.
Rating: 4 out of 5
following a purchase from 21/05/2024
This shovel is what I ordered. I have not yet used the product.
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Raffaele C.
Rating: 4 out of 5
following a purchase from 13/05/2024
Good quality
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Response from ZiiPa
Thank you very much for your positive review of our ZiiPa website! We're glad you liked it. We are constantly working to improve our service, so please let us know if you have any suggestions. Thank you again for your support, and please do not hesitate to recommend our site to your friends and family!
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Beatrice S.
Rating: 4 out of 5
following a purchase from 21/03/2024
I'm very surprised that everything is made in China. Nothing clearly indicated this. Only the word "France" was visible. I'm very disappointed...
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Response from ZiiPa
Thank you for your positive review of our ZiiPa website. We're delighted to know that you've been won over by our concept of pizza cooked in just 1 minute over a wood fire. We hope to continue satisfying you with our quality products. We take note of your 4/5 rating and will do our best to achieve the maximum in the future. Thank you again for your trust and support!
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LIONEL B.
Rating: 4 out of 5
following a purchase from 21/03/2024
Haven't tested the oven yet. But the accessories aren't all top quality. The dough spatula is really cheap. The wooden handle is just glued to the metal part and doesn't hold. Much too expensive for Chinese equipment. After-sales service very slow to respond even though it's not the height of the season yet. I hope I won't have any problems with the other products.
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Response from ZiiPa
Thank you for your feedback, LIONEL. We are taking your comments into account to improve our product. We're always looking for ways to improve and we hope your next use will be more satisfying. Thank you again for your trust and loyalty to our brand. Have a nice day!
T
Thierry L.
Rating: 4 out of 5
following a purchase from 11/03/2024
The 5 star is missing because there was an open bag of Pellet on delivery.
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Response from ZiiPa
Thank you for your feedback, Thierry. We take note of your comment regarding the Pellet bag and we will make sure to package our products better to avoid this type of problem in the future. We're delighted that you enjoyed the other aspects of our site and hope to see you back on ZiiPa soon.
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Papayou D.
Rating: 4 out of 5
following a purchase from 07/03/2024
The order and customer service is top notch, but the carrier is no good. The parcels arrived torn and the boxes soaked in oil.
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Response from ZiiPa
We're sorry to hear that you've had problems with the carrier. We will pass on the information to our logistics department in order to improve the quality of our deliveries. However, we are delighted that you appreciated our customer service and hope to see you back on our site soon. Thank you for your feedback!
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Alain F.
Rating: 4 out of 5
following a purchase from 08/02/2024
You can't tell me where my parcel has been delivered.
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Response from ZiiPa
Thank you for your feedback Alain, we are very sorry for the inconvenience. We will take your comment into account in order to improve our delivery service. Your satisfaction is our priority. Thank you for your confidence and see you soon on ZiiPa!"
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MARYSE R.
Rating: 4 out of 5
following a purchase from 16/12/2023
Overall, a fine appliance, but difficult to maintain the temperature as soon as it opens. We can't check the cooking either, as it's not glazed.
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Marie A.
Rating: 4 out of 5
following a purchase from 09/12/2023
very fast delivery! I can't say anything about the product, I haven't opened it, I can't wait for my husband to open his Christmas present.
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Roger E.
Rating: 4 out of 5
following a purchase from 25/11/2023
Equipment received? Waiting for Christmas to be opened and tested
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Christophe G.
Rating: 4 out of 5
following a purchase from 21/11/2023
Package well received and assembled, waiting to be tested
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FREDERIC P.
Rating: 4 out of 5
following a purchase from 07/11/2023
Top delivery Good product, just put the chimney in the bag carefully.
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Joseph G.
Rating: 4 out of 5
following a purchase from 10/09/2023
I like the ziipa gas pizza oven, I quickly got the hang of it and was able to make very good pizzas. On the negative side, there's no video explaining how to bake a pizza in your gas oven, and after several tests, the oven never exceeds 350° celcius, a shortfall of 50°c can be felt on the refractory stone which, by the way, was only installed to us when we didn't know which way to lay it, the bare side or the writing side. In other words, a good oven to see over time (the plate located in the ceiling of the oven used to bring the heat down on the pizza has no assembly instructions and moreover already indicated a state of rust) a very good experience to share with family and friends the cooking of pizzas and well. Thanks a lot
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David H.
Rating: 3 out of 5
following a purchase from 02/09/2023
The stone does not turn around when the pizza is on it in the oven. We keep having to turn the pizza around manually which causes the oven to drop in temperature. It's very frustrating!
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Maxime D.
Rating: 4 out of 5
following a purchase from 27/08/2023
Fast delivery, impeccable packaging
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Emilien R.
Rating: 4 out of 5
following a purchase from 10/08/2023
Very efficient: fast cooking time. One small drawback: the consumption of pellets is substantial and not necessarily easy to manage at first, but that will come with time.
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Justine L.
Rating: 4 out of 5
following a purchase from 04/08/2023
For those who dream of making homemade pizzas, it's ideal, practical to use, quiet and fast. A slight drawback is the lack of tools to use it properly (pizza peel), which you have to buy in addition. For the price of the oven, a shovel could be supplied. However, I'm satisfied with my purchase and recommend ziipa ovens.
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