Customer reviews of ZiiPa

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 376 published reviews
5 314 84% 4 37 10% 3 11 3% 2 8 2% 1 6 2%

2 star reviews

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G
Gilbert A.
Rating: 2 out of 5
following a purchase from 26/02/2025
I'm not satisfied, because no one has ever taken the time to respond to my requests. However, I am satisfied with the products I have purchased.
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Response from ZiiPa
Hello Gilbert,

Thank you for taking the time to share your opinion. We are delighted to hear that you are satisfied with our products. We apologize for the lack of responsiveness to your requests and will work to improve this. Your satisfaction is our priority.

Best regards,
The ZiiPa team
D
David I.
Rating: 2 out of 5
following a purchase from 26/02/2025
Does not rise above 350 degrees despite half an hour of heating
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Response from ZiiPa
Hello David,

Thank you for your feedback. We're sorry to hear that your experience with ZiiPa did not live up to your expectations. Our products are designed for optimum performance, and we take your feedback very seriously. Please do not hesitate to contact us directly to discuss the problem and find a solution. Your satisfaction is our priority.

Sincerely yours
The ZiiPa team
P
Pierre C.
Rating: 2 out of 5
following a purchase from 30/11/2024
The delivery company is really not fast 5 days to come from you to my home while others do it in 2 days Apart from that I am satisfied.
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Response from ZiiPa
Hello Pierre,

Thank you for your feedback. We are delighted to hear that you are satisfied with our services, but we take note of your comment about the speed of delivery. We are constantly working to improve our efficiency. We value your opinion.

Yours faithfully
The ZiiPa team
M
Marie R.
Rating: 2 out of 5
following a purchase from 25/08/2024
Beautiful design Takes time to get used to We noticed some deformation of the materials, so we hope they last a long time
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Response from ZiiPa
Hello Marie, thank you for your review of our ZiiPa website. We are delighted that you find our design beautiful. We take into account your comment about the deformation of materials and we are constantly working to improve the quality of our products to ensure their durability. We look forward to seeing you again soon. Sincerely, the ZiiPa team.
M
Marc G.
Rating: 2 out of 5
following a purchase from 17/07/2023
Difficult to keep the heater on, front door won't fit
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Response from ZiiPa
Hello Marc,

If your door doesn't fit, you need to adjust it. This can happen in some cases.
The adjustment is really quite simple and requires a little intervention to push back the door tongue that rests on the front of the oven, and thus prevent it from tilting backwards.

We can open an after-sales file for you, totally free of charge, and your problem is covered under warranty.
Don't hesitate to contact us at [email protected]

Have a nice day,
the ZiiPa team
T
Thierry B.
Rating: 2 out of 5
following a purchase from 24/03/2023
Despite 3 attempts and different wood solutions in quality and quantity, the flame goes out very regularly (1 to 2 times per pizza cooking). This is tiring...
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Response from ZiiPa
Hello Mr Brun,

The Piana Bois oven needs to have a bright flame throughout the Pizza series in order to function fully.
Have you contacted our after-sales service? We can help you get it running optimally.

The ZiiPa team
P
Pascal S.
Rating: 2 out of 5
following a purchase from 17/05/2023
Delivery over two days Without warning, so two mornings stuck at home between 8 a.m. and 1 p.m. both times at 12:30 p.m.
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Response from ZiiPa
Hello,

Unfortunately, we can't predict delivery times because we entrust our parcels to our partner colissimo, who then takes over.

The ZiiPa team

D
Dominique M.
Rating: 2 out of 5
following a purchase from 06/12/2022
top-notch service and follow-up, with very pleasant people, but a lot of technical problems with a faulty oven (door malfunctioning) and despite very good contacts and follow-up, we had to send things back, then finally have the oven repaired... so it took a few months to finally be able to use the oven. a commercial gesture, for example, could have been considered in view of the substantial purchase. as far as the oven is concerned, (apart from this detail of the door not closing) the only snag is the wheel for turning the pizza, which isn't ideal. We also had to buy a 2nd shovel. We're fully satisfied, apart from the caster detail and the time it took to deal with the product's door problem.
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