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O
Rating: 4 out of 5
Good product, but the pellet container is too small and needs frequent refilling.
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Customer reviews of ZiiPa
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9,4
/10
Overall rating: 9,4 out of 10
Based on 376 published reviews
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
Oven does not hold desired temperature too quickly, despite reloading.
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Response from ZiiPa
Thank you very much for your review, Sébastien. We are sorry that the temperature was not satisfactory. We will do our best to provide you with flawless quality. Thank you for your support.
B
Rating: 4 out of 5
Material conforms to the description, well finished on the outside, ultra efficient, we enjoyed ourselves, the rotation system is for me a plus even if it requires you to size your pizza dough well. A small problem with the rotation system: it's slightly tilted (fixing the system, support slightly askew)... it doesn't bother us much, but it does require a certain "helping hand"... too bad, otherwise it was perfect.
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M
Rating: 2 out of 5
Difficult to keep the heater on, front door won't fit
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Response from ZiiPa
Hello Marc,
If your door doesn't fit, you need to adjust it. This can happen in some cases.
The adjustment is really quite simple and requires a little intervention to push back the door tongue that rests on the front of the oven, and thus prevent it from tilting backwards.
We can open an after-sales file for you, totally free of charge, and your problem is covered under warranty.
Don't hesitate to contact us at [email protected]
Have a nice day,
the ZiiPa team
If your door doesn't fit, you need to adjust it. This can happen in some cases.
The adjustment is really quite simple and requires a little intervention to push back the door tongue that rests on the front of the oven, and thus prevent it from tilting backwards.
We can open an after-sales file for you, totally free of charge, and your problem is covered under warranty.
Don't hesitate to contact us at [email protected]
Have a nice day,
the ZiiPa team
L
Rating: 4 out of 5
Very serious...
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Response from ZiiPa
Thank you Laetitia for your review and your rating! We're glad you're satisfied with ZiiPa and we'll do our best to continue offering you a reliable, quality service.
J
Rating: 4 out of 5
Pallet arrived damaged with a half-empty bag of pellets. After calling the store, I was promised that customer service would call me back. Since then, nothing....
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Response from ZiiPa
Hello Jean-Yves,
We have taken your request into account and have also informed our carrier.
Please send an e-mail to [email protected], so that customer service can get back to you as soon as possible.
Don't hesitate to send them a photo of your damaged pallet if you have one.
Our after-sales service is very responsive, but you'll have to use the e-mail box.
Thank you, we look forward to hearing from you.
Have a nice day!
The ZiiPa team
We have taken your request into account and have also informed our carrier.
Please send an e-mail to [email protected], so that customer service can get back to you as soon as possible.
Don't hesitate to send them a photo of your damaged pallet if you have one.
Our after-sales service is very responsive, but you'll have to use the e-mail box.
Thank you, we look forward to hearing from you.
Have a nice day!
The ZiiPa team
M
Rating: 4 out of 5
Heats up well and quickly, but difficult to clean Requires several tries to get the hang of.
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Response from ZiiPa
Thank you Marylène for your review! We're delighted that our product meets your needs and that you can enjoy its functional features. We're sorry about the inconvenience you mentioned regarding its maintenance. Should you have any questions, please do not hesitate to contact us.
A
Rating: 4 out of 5
delivery ok nice shovel, very handy size
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Response from ZiiPa
Thank you, Anne, for your positive feedback. We are delighted that your delivery was satisfactory and that you enjoyed the maneuverability of the shovel.
A
Rating: 3 out of 5
Purchase pellet oven - knife - shovel and dough cutter - pizza oven containing many manufacturing defects considering its price - disappointing for this first purchase that I was looking forward to offering on Father's Day ... :-(
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Response from ZiiPa
Hello,
We take your message very seriously. Have you contacted our after-sales service?
The ZiiPa team
We take your message very seriously. Have you contacted our after-sales service?
The ZiiPa team
F
Rating: 4 out of 5
Faulty thermometer, waiting for a new one...
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Response from ZiiPa
Hello,
A new thermometer has been sent to your attention.
Thank you for your confidence.
The ZiiPa team
A new thermometer has been sent to your attention.
Thank you for your confidence.
The ZiiPa team
T
Rating: 2 out of 5
Despite 3 attempts and different wood solutions in quality and quantity, the flame goes out very regularly (1 to 2 times per pizza cooking). This is tiring...
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Response from ZiiPa
Hello Mr Brun,
The Piana Bois oven needs to have a bright flame throughout the Pizza series in order to function fully.
Have you contacted our after-sales service? We can help you get it running optimally.
The ZiiPa team
The Piana Bois oven needs to have a bright flame throughout the Pizza series in order to function fully.
Have you contacted our after-sales service? We can help you get it running optimally.
The ZiiPa team
Y
Rating: 4 out of 5
Very nice oven, the pizzas are great One big remark about the backfire when you open the front of the oven to check it...it's potentially dangerous and the plastic handle doesn't handle it very well, plus the pellet compartment doesn't slide out perfectly...you have to be well prepared to take full advantage of it.
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Response from ZiiPa
Thank you Yann and Gaelle for your feedback. We appreciate your feedback and will take it into account to improve our oven. We'll be working on making the flashback safer and improving the quality of the pellet compartment.
P
Rating: 2 out of 5
Delivery over two days Without warning, so two mornings stuck at home between 8 a.m. and 1 p.m. both times at 12:30 p.m.
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Response from ZiiPa
Hello,
Unfortunately, we can't predict delivery times because we entrust our parcels to our partner colissimo, who then takes over.
The ZiiPa team
Unfortunately, we can't predict delivery times because we entrust our parcels to our partner colissimo, who then takes over.
The ZiiPa team
J
Rating: 4 out of 5
Excellent pizza, but the little door doesn't hold until the oven is hot.
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D
Rating: 2 out of 5
top-notch service and follow-up, with very pleasant people, but a lot of technical problems with a faulty oven (door malfunctioning) and despite very good contacts and follow-up, we had to send things back, then finally have the oven repaired... so it took a few months to finally be able to use the oven. a commercial gesture, for example, could have been considered in view of the substantial purchase. as far as the oven is concerned, (apart from this detail of the door not closing) the only snag is the wheel for turning the pizza, which isn't ideal. We also had to buy a 2nd shovel. We're fully satisfied, apart from the caster detail and the time it took to deal with the product's door problem.
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C
Rating: 3 out of 5
Overall satisfied, although it's still very difficult to maintain the right oven temperature ...
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