Customer reviews of ZiiPa

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 376 published reviews
5 314 84% 4 37 10% 3 11 3% 2 8 2% 1 6 2%

3 star reviews

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J
Julie B.
Rating: 3 out of 5
following a purchase from 26/02/2025
Good quality! However, with the pellets, the oven quickly drops in temperature
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marc C.
Rating: 3 out of 5
following a purchase from 26/02/2025
Lack of recipes and techniques to cook pizza dough properly
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Response from ZiiPa
Hello Marc,

Thank you for your feedback on our ZiiPa site. We take note of your suggestion regarding the addition of recipes and techniques for baking pizza doughs, and we will strive to enrich our content to better meet the expectations of our users. We value your opinion.
We'd like to thank you!
The ZiiPa team.
J
Joseph G.
Rating: 3 out of 5
following a purchase from 26/02/2025
My zippa gas oven is very good, lacks a little power in the flame, the stone has trouble getting up to temperature. But apart from top baking, top oven, pizza night every Friday night for less.
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Response from ZiiPa
Dear Joseph, thank you for your feedback on the ZiiPa oven. We're delighted to hear that you're happy with the baking and enjoying your pizza evenings. We have taken note of your comments about the power of the flame and the temperature rise of the stone, and will work to improve these aspects.
M
Mercedes M.
Rating: 3 out of 5
following a purchase from 12/02/2025
Very nice product aesthetically, but the front door opening isn't wide enough to see into the oven properly. What's more, to really get a pizza cooked in 1 min, you have to raise the oven to 400degrees, but in fact you have to open the front door and feed the oven with pellets several times before the stone gets hot and the oven doesn't lose 200degrees all at once as soon as you open the front door. Especially if you want to make 2 pizzas at the same time... First pizza cooked in 4-5 min 2nd in 10 because the oven went down to 100 degrees and didn't come back up...
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Response from ZiiPa
Dear Mercedes,

Thank you for taking the time to share your opinion of our ZiiPa product. We're delighted that you liked the aesthetics, but we're sorry to hear that the door opening and temperature management didn't fully meet your expectations. Your feedback is invaluable and helps us to improve our products. If you have any questions or suggestions, please don't hesitate to contact us. We're here to help.

Best regards,
The ZiiPa team
V
VALERIE F.
Rating: 3 out of 5
following a purchase from 18/12/2024
The oven is of a very high quality but the instructions for successful baking are very slim and insufficient for my taste. The first firing was a total failure. Too little explanation of the essential requirement that the stone be heated to at least 350 degrees for a good while, otherwise everything sticks to the stone. I had to go and see some tutorials on you tube. The same goes for cleaning it afterwards, as everything had toasted and caramelized on it.
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Response from ZiiPa
Hello Valérie,

We thank you for your review and are delighted to hear that you appreciate the quality of your oven. We understand your frustration with the lack of instructions on baking and stone preparation, and we take your feedback very seriously. We plan to improve our user guide to better support our customers in their cooking experience.
M
Marion C.
Rating: 3 out of 5
following a purchase from 29/11/2024
Package arrived damaged It's a gift for Christmas so I can only give an opinion after...
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Response from ZiiPa
Hello Marion, we're sorry your package arrived damaged. We hope it won't spoil the surprise of your Christmas present. We will do our best to protect our parcels in the future. Thank you for your feedback.
R
René J.
Rating: 3 out of 5
following a purchase from 04/06/2024
Lack of explanation for optimal use. How to really heat the stone
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David H.
Rating: 3 out of 5
following a purchase from 02/09/2023
The stone does not turn around when the pizza is on it in the oven. We keep having to turn the pizza around manually which causes the oven to drop in temperature. It's very frustrating!
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Sébastien C.
Rating: 3 out of 5
following a purchase from 24/07/2023
Oven does not hold desired temperature too quickly, despite reloading.
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Response from ZiiPa
Thank you very much for your review, Sébastien. We are sorry that the temperature was not satisfactory. We will do our best to provide you with flawless quality. Thank you for your support.
A
Alexandra D.
Rating: 3 out of 5
following a purchase from 11/06/2023
Purchase pellet oven - knife - shovel and dough cutter - pizza oven containing many manufacturing defects considering its price - disappointing for this first purchase that I was looking forward to offering on Father's Day ... :-(
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Response from ZiiPa
Hello,

We take your message very seriously. Have you contacted our after-sales service?

The ZiiPa team
C
Candice B.
Rating: 3 out of 5
following a purchase from 24/03/2023
Overall satisfied, although it's still very difficult to maintain the right oven temperature ...
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