Great brand. However, I had difficulties using the pellet dispenser properly... It suffocates the fire every time, but it might be due to my improper use.
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Response from ZiiPa
Hello Aurelien, thank you for your positive feedback on ZiiPa. We are sorry to hear that you are experiencing difficulties with the pellet vending machine. Please feel free to contact us for advice or tips on how to optimize its use and avoid smothering the fire.
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Corentin L.
Rating: 4 out of 5
following a purchase from 29/04/2025
Very good product, works very well, 90 seconds of cooking.
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Response from ZiiPa
Hello Corentin,
Thank you very much for your positive feedback and your rating of 4/5! We are delighted to hear that you are satisfied with our product and its performance. Please feel free to reach out to us if you have any questions or suggestions.
Best regards,
The ZiiPa Team
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Jean-Baptiste G.
Rating: 4 out of 5
following a purchase from 29/04/2025
Very good product, it takes a few cooks for the oven to work well, especially due to pellet consumption.
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Response from ZiiPa
Hello Jean-Baptiste,
Thank you for your 4-star rating and for your comments on our ZiiPa site. We are delighted to hear that you appreciate our product and hope that your future uses will bring you complete satisfaction, especially regarding the use of pellets. Please feel free to share your future experiences with us!
S
Stephane B.
Rating: 4 out of 5
following a purchase from 26/02/2025
Good, but the flap where you put the pellets doesn't hold very well, as does the "door" at the front, where you have to put it upright for it to hold. Otherwise good product.
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Response from ZiiPa
Hello Stéphane,
We would like to thank you for your review and are delighted that you are generally satisfied with our product. We have taken note of your comments concerning the flap and front door, and will pass them on to our team to improve these aspects. Your feedback is invaluable and helps us to improve. Please do not hesitate to contact us if you have any further suggestions.
We look forward to hearing from you!
The ZiiPa team
J
Jennifer M.
Rating: 4 out of 5
following a purchase from 20/12/2024
Super
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Response from ZiiPa
Hello Jennifer,
Thank you very much for your positive review of ZiiPa! We're delighted to hear that you enjoyed our service. Please let us know if you have any suggestions on how we can make your experience even better. We look forward to seeing you on our site!
Best regards,
The ZiiPa team
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Nathalie B.
Rating: 4 out of 5
following a purchase from 14/12/2024
Received on time
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Response from ZiiPa
Hello Nathalie,
Thank you very much for your positive review and for taking the time to share your experience with ZiiPa. We are delighted to hear that you received your order on time. Your satisfaction is our priority!
Best regards,
The ZiiPa team
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Fabrice A.
Rating: 4 out of 5
following a purchase from 09/08/2024
Excellent product, easy to assemble, requires a little handling ... but above all excellent pizze!!!🍕🍕🍕😛😛😛
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Response from ZiiPa
Thank you Fabrice for your positive feedback on our ZiiPa website. We are delighted that you enjoyed our product and found assembly easy. We'll always be there to provide you with delicious, quality pizze! Thank you again for your trust and for your 4/5 rating. See you soon at ZiiPa! 🍕😊
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Stef G.
Rating: 4 out of 5
following a purchase from 04/08/2024
Oven very fast and compact, beautiful design with integrated thermometer small downside trapdoor at the back is hot during cooking and expands with temperature!
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Response from ZiiPa
Thank you for your feedback on our ZiiPa website! We are delighted that you appreciate the speed and design of our oven, as well as its integrated thermometer. We take note of your remark concerning the hatch and will do our utmost to improve this point in our next models. Thank you again for your trust and loyalty. Have a nice day!"
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Francisco D.
Rating: 4 out of 5
following a purchase from 20/06/2024
Top product, on the other hand I find the price of the delivery abused and moreover too long. Ordered on Wednesday morning and received on Monday
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Response from ZiiPa
Thank you for your review, Francisco. We are pleased that you are satisfied with our product. We take into account your remark about the delivery price and we will do our best to improve this service in the future. Thank you again for your confidence in our brand.
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Marie-Laure P.
Rating: 4 out of 5
following a purchase from 12/06/2024
Here's to good pizza 😜
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Response from ZiiPa
Hello Marie-Laure,
Thank you for your positive feedback on our ZiiPa website. We are delighted that you like our pizzas and we hope to see you soon to treat you again! Thank you for your 4/5 rating, it encourages us to continue offering you quality products. Have a nice day!
F
Fabrice B.
Rating: 4 out of 5
following a purchase from 15/06/2024
The oven arrived a little damaged, despite serious packaging, the oven works, shipping time was very good
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Response from ZiiPa
Hello Fabrice,
Thank you very much for your review of our ZiiPa website. We regret that your oven arrived damaged despite our efforts to pack it well. We are happy to know that it is working properly and that the delivery time was satisfactory for you. We will do our best to improve our service even further. Thank you for your confidence and loyalty.
The ZiiPa team
J
Jean-marc D.
Rating: 4 out of 5
following a purchase from 06/06/2024
Hello, fast delivery and very satisfied with the oven... just a problem with the temperature to cook several pizzas even with the door closed. A must have!
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Response from ZiiPa
Hello Jean-Marc, thank you for your review! We're happy to hear that you received your order quickly and that you're satisfied with the oven. Concerning the temperature stability for cooking several pizzas, we advise you to check the settings of your oven and to take into account the instructions for use. Please do not hesitate to contact us if necessary. Best regards. The ZiiPa team.
R
Raymond C.
Rating: 4 out of 5
following a purchase from 21/05/2024
This shovel is what I ordered. I have not yet used the product.
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Raffaele C.
Rating: 4 out of 5
following a purchase from 13/05/2024
Good quality
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Response from ZiiPa
Thank you very much for your positive review of our ZiiPa website! We're glad you liked it. We are constantly working to improve our service, so please let us know if you have any suggestions. Thank you again for your support, and please do not hesitate to recommend our site to your friends and family!
B
Beatrice S.
Rating: 4 out of 5
following a purchase from 21/03/2024
I'm very surprised that everything is made in China. Nothing clearly indicated this. Only the word "France" was visible. I'm very disappointed...
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Response from ZiiPa
Thank you for your positive review of our ZiiPa website. We're delighted to know that you've been won over by our concept of pizza cooked in just 1 minute over a wood fire. We hope to continue satisfying you with our quality products. We take note of your 4/5 rating and will do our best to achieve the maximum in the future. Thank you again for your trust and support!
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LIONEL B.
Rating: 4 out of 5
following a purchase from 21/03/2024
Haven't tested the oven yet. But the accessories aren't all top quality. The dough spatula is really cheap. The wooden handle is just glued to the metal part and doesn't hold. Much too expensive for Chinese equipment. After-sales service very slow to respond even though it's not the height of the season yet. I hope I won't have any problems with the other products.
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Response from ZiiPa
Thank you for your feedback, LIONEL. We are taking your comments into account to improve our product. We're always looking for ways to improve and we hope your next use will be more satisfying. Thank you again for your trust and loyalty to our brand. Have a nice day!
T
Thierry L.
Rating: 4 out of 5
following a purchase from 11/03/2024
The 5 star is missing because there was an open bag of Pellet on delivery.
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Response from ZiiPa
Thank you for your feedback, Thierry. We take note of your comment regarding the Pellet bag and we will make sure to package our products better to avoid this type of problem in the future. We're delighted that you enjoyed the other aspects of our site and hope to see you back on ZiiPa soon.
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Papayou D.
Rating: 4 out of 5
following a purchase from 07/03/2024
The order and customer service is top notch, but the carrier is no good. The parcels arrived torn and the boxes soaked in oil.
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Response from ZiiPa
We're sorry to hear that you've had problems with the carrier. We will pass on the information to our logistics department in order to improve the quality of our deliveries. However, we are delighted that you appreciated our customer service and hope to see you back on our site soon. Thank you for your feedback!
A
Alain F.
Rating: 4 out of 5
following a purchase from 08/02/2024
You can't tell me where my parcel has been delivered.
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Response from ZiiPa
Thank you for your feedback Alain, we are very sorry for the inconvenience. We will take your comment into account in order to improve our delivery service. Your satisfaction is our priority. Thank you for your confidence and see you soon on ZiiPa!"
M
MARYSE R.
Rating: 4 out of 5
following a purchase from 16/12/2023
Overall, a fine appliance, but difficult to maintain the temperature as soon as it opens. We can't check the cooking either, as it's not glazed.
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Marie A.
Rating: 4 out of 5
following a purchase from 09/12/2023
very fast delivery! I can't say anything about the product, I haven't opened it, I can't wait for my husband to open his Christmas present.
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Roger E.
Rating: 4 out of 5
following a purchase from 25/11/2023
Equipment received? Waiting for Christmas to be opened and tested
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Christophe G.
Rating: 4 out of 5
following a purchase from 21/11/2023
Package well received and assembled, waiting to be tested
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FREDERIC P.
Rating: 4 out of 5
following a purchase from 07/11/2023
Top delivery Good product, just put the chimney in the bag carefully.
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Joseph G.
Rating: 4 out of 5
following a purchase from 10/09/2023
I like the ziipa gas pizza oven, I quickly got the hang of it and was able to make very good pizzas. On the negative side, there's no video explaining how to bake a pizza in your gas oven, and after several tests, the oven never exceeds 350° celcius, a shortfall of 50°c can be felt on the refractory stone which, by the way, was only installed to us when we didn't know which way to lay it, the bare side or the writing side. In other words, a good oven to see over time (the plate located in the ceiling of the oven used to bring the heat down on the pizza has no assembly instructions and moreover already indicated a state of rust) a very good experience to share with family and friends the cooking of pizzas and well. Thanks a lot
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Maxime D.
Rating: 4 out of 5
following a purchase from 27/08/2023
Fast delivery, impeccable packaging
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Emilien R.
Rating: 4 out of 5
following a purchase from 10/08/2023
Very efficient: fast cooking time. One small drawback: the consumption of pellets is substantial and not necessarily easy to manage at first, but that will come with time.
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Justine L.
Rating: 4 out of 5
following a purchase from 04/08/2023
For those who dream of making homemade pizzas, it's ideal, practical to use, quiet and fast. A slight drawback is the lack of tools to use it properly (pizza peel), which you have to buy in addition. For the price of the oven, a shovel could be supplied. However, I'm satisfied with my purchase and recommend ziipa ovens.
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Olivier T.
Rating: 4 out of 5
following a purchase from 26/07/2023
Good product, but the pellet container is too small and needs frequent refilling.
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Benoit L.
Rating: 4 out of 5
following a purchase from 19/07/2023
Material conforms to the description, well finished on the outside, ultra efficient, we enjoyed ourselves, the rotation system is for me a plus even if it requires you to size your pizza dough well. A small problem with the rotation system: it's slightly tilted (fixing the system, support slightly askew)... it doesn't bother us much, but it does require a certain "helping hand"... too bad, otherwise it was perfect.
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Laetitia T.
Rating: 4 out of 5
following a purchase from 03/07/2023
Very serious...
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Response from ZiiPa
Thank you Laetitia for your review and your rating! We're glad you're satisfied with ZiiPa and we'll do our best to continue offering you a reliable, quality service.
J
JEAN YVES B.
Rating: 4 out of 5
following a purchase from 26/06/2023
Pallet arrived damaged with a half-empty bag of pellets. After calling the store, I was promised that customer service would call me back. Since then, nothing....
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Response from ZiiPa
Hello Jean-Yves,
We have taken your request into account and have also informed our carrier.
Please send an e-mail to [email protected], so that customer service can get back to you as soon as possible.
Don't hesitate to send them a photo of your damaged pallet if you have one.
Our after-sales service is very responsive, but you'll have to use the e-mail box.
Thank you, we look forward to hearing from you.
Have a nice day!
The ZiiPa team
M
Marylène C.
Rating: 4 out of 5
following a purchase from 22/06/2023
Heats up well and quickly, but difficult to clean Requires several tries to get the hang of.
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Response from ZiiPa
Thank you Marylène for your review! We're delighted that our product meets your needs and that you can enjoy its functional features. We're sorry about the inconvenience you mentioned regarding its maintenance. Should you have any questions, please do not hesitate to contact us.
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Anne G.
Rating: 4 out of 5
following a purchase from 14/06/2023
delivery ok nice shovel, very handy size
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Response from ZiiPa
Thank you, Anne, for your positive feedback. We are delighted that your delivery was satisfactory and that you enjoyed the maneuverability of the shovel.
F
Frédéric R.
Rating: 4 out of 5
following a purchase from 26/05/2023
Faulty thermometer, waiting for a new one...
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Response from ZiiPa
Hello,
A new thermometer has been sent to your attention.
Thank you for your confidence.
The ZiiPa team
Y
Yann ou Gaelle B.
Rating: 4 out of 5
following a purchase from 25/03/2023
Very nice oven, the pizzas are great One big remark about the backfire when you open the front of the oven to check it...it's potentially dangerous and the plastic handle doesn't handle it very well, plus the pellet compartment doesn't slide out perfectly...you have to be well prepared to take full advantage of it.
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Response from ZiiPa
Thank you Yann and Gaelle for your feedback. We appreciate your feedback and will take it into account to improve our oven. We'll be working on making the flashback safer and improving the quality of the pellet compartment.
J
Julien C.
Rating: 4 out of 5
following a purchase from 01/05/2023
Excellent pizza, but the little door doesn't hold until the oven is hot.
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