Customer reviews of Zoanthus.fr

Perfect

Problems with DPD, I haven't received my package, I requested a refund, and they replied that they would respond when they receive the package. Until then, the after-sales service was perfect, very responsive. Then they stopped keeping me updated on the progress of my package. Until I saw that they had received my package back and had sent it to me again instead of a refund, and from there, no more responses to my emails. I would like to point out that my order was from June 4th and it arrived on June 11th. I had ordered products to test the water and a filter for my aquarium, as well as food for baby axolotls. Obviously, since June 4th, the babies have grown well, and I no longer need this food. I had to buy water tests elsewhere because it was quite urgent, as well as the filter. That's why I wanted a refund. Now I find myself with an order of about seventy euros with duplicate products or products that will not be useful. Obviously, I do not recommend this site, in case of problems, it's absolutely terrible.

Package sent very poorly packed and protected; the products I ordered arrived destroyed as if an elephant had stepped on them. If they do not improve the shipments and come better protected, I will not buy anything else

Delivery on time but I am encountering difficulties with customer service ... Exchange under warranty, no product in stock for replacement

I had a problem with my order, impossible to reach you Mr. Polloce 0672045687

The product is defective and does not work. I request a refund. They can pick it up at the delivery address..

Wrong product delivered.

Fast shipping but received products do not match my ordered products

Only a few days after the payment for the pond pump, and after my contact, the order was shipped. When I opened the package, the plastic debris protection grid was broken in several places, so I had to glue it.

8

I had a discount code but the discount calculation is incorrect, I reported it and no one bothered to respond to me.

Hello, the product ordered had leaked in the package, I must have lost 10% of the bottle, I kept it because my fish urgently needed this treatment, that said and although I imagine that this inconvenience is to be attributed to the carrier, I don't think I will repeat the experience of a new order.

"Mediocre delivery: plant arrived out of its pot and damaged. For the price, I expected the packaging to secure the plant better. Very disappointing."

Especially with a medication where every hour counts, it is important to ensure fast shipping; unfortunately, it arrived over 1 week later than described.

satisfied

I would like all the instructions in Spanish.

The new reverse osmosis membrane is at 7 ppm output while the one I replaced was at 4 ppm at the end of its life. All the membranes I've used for 30 years came out, new, at 1 ppm

I received the broken UV lamp, I sent an email and did not receive a response. Terrible customer service, do not buy anything.

Package not received today No news despite the email regarding my order

The BT 400 - AQUAVIE pump that I ordered is too noisy and I request an exchange for another model.

Everything was perfect, very fast and careful delivery but the cleaner ordered arrived with a crack on the body but for now it doesn't hinder the operation

Non-compliant product, unpacked product upon receipt and in poor condition

5 stars

I ordered a bucket of Fauna Marin salt of 25 kg. Despite the packaging, it arrived broken. I had specifically ordered on the zoanthus site to have this bucket to store my salt.

Package delivered,

I received my order but I wished to cancel a product which could not be done. I have to ship it back on my own expense.

I will never order poor service again

Well received good delivery

Perfect

A delay of a month and a half to receive a package I find that pathetic

Fast delivery

Disappointed for the second time by zoanthus, 15 days late on my order. We try to reach them during opening hours but no one answers, and the responses by email are not very convincing when we ask for an explanation and a follow-up on the problem.... no feedback....

I received my package 5 days late

Package thrown in my yard, incomplete order and your carrier really sucks

Announcement on their site that the material is in stock and after placing the order, you are told that it is not, not very correct, and moreover received more than 7 days as announced by their email

This is the 2nd time I buy salt in a bucket and my bucket arrives exploded.....

I received my packaging box intact, but when offering the box, the box of the pump was torn. As a result, many pieces are missing for this EHEIM external pump at 152 euros! Very disappointed.. now to see with customer service....

A product that is restocking and takes a long time to arrive should be removed from the list and put back when it is available, not blocking a shipment until its arrival without even being sure that it will arrive! Or ship the goods and send the item later.

The product arrived broken, how the package arrives in perfect condition, I did not open this in front of the carrier, which they do not indicate in their policies, since they state that in case of suspected damage you should open it, not that if it is broken later and you want to claim it you can no longer do so. I request a replacement, they refuse. I request withdrawal, they send you an email informing you that if it arrives damaged, they can reduce up to 30% of the value of the product, that is, they have the power not to assume their fault. Reported through my insurance, a shame such poor treatment, the first time this has happened to me in so many online purchases I have made where I have had a similar mishap, as I have experience buying online. By the way, they offered me €15 to spend in their store. It seems unbelievable to me that they indicate that since it has damage you cannot withdraw from it, sending them the photos as soon as you receive it, may God repay you with the same treatment towards you.

Broken salt bucket due to the carrier I suppose 2 deliveries the same unfortunately