The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Contacted customer service for a product error, I am still waiting for the return slip for a week. Purple Aquascape received in gray. Unfortunately, I had to use the gray which is less efficient. Very disappointed.
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Jose C.
Rating: 1 out of 5
following a purchase from 18/11/2025
I have sent 3 messages saying that you sent me the expired Eassy Reefs food and no one has responded to my complaint yet.
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Andrea B.
Rating: 1 out of 5
following a purchase from 29/10/2025
Scam? After four weeks still no shipping confirmation or goods received
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franck S.
Rating: 2 out of 5
following a purchase from 06/11/2025
the delivery was a disaster even if you are not to blame but paying €9 to have it 7 days later the delivery person is incompetent
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Agnès M.
Rating: 1 out of 5
following a purchase from 27/10/2025
Satisfied with the order.
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Courbin S.
Rating: 1 out of 5
following a purchase from 01/11/2025
Some time ago, shipping costs were free for much less, magnet, candy... it was not much... Very disappointed
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Steve P.
Rating: 2 out of 5
following a purchase from 31/10/2025
Hello, one of the products arrived damaged. Lack of protection. Regards
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Bernard G.
Rating: 2 out of 5
following a purchase from 28/10/2025
Salt bucket problem exploded...
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Daniel D.
Rating: 1 out of 5
following a purchase from 29/10/2025
I wrote to you, I received no response
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Stéphane R.
Rating: 1 out of 5
following a purchase from 24/10/2025
Too long a delay for the delivery of three filters
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Michael A.
Rating: 1 out of 5
following a purchase from 07/10/2025
Ultra fast delivery, as every time, but this time I received a product that was broken and I didn't even need to open it to realize it since the ordered part was literally shattered (pump rotor). Good communication with the after-sales service who offered me a solution, but never implemented it.... So, yes, for this time... totally disappointed with this experience.
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Thibaut H.
Rating: 1 out of 5
following a purchase from 24/09/2025
Very good
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Gauthier C.
Rating: 1 out of 5
following a purchase from 29/07/2025
Fast delivery but the material arrived defective. Customer service responds to one email out of five and they are unreachable by phone.
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Julie B.
Rating: 1 out of 5
following a purchase from 16/09/2025
Not the right product
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christophe R.
Rating: 1 out of 5
following a purchase from 02/09/2025
Products in stock, my orders take a bit long to arrive
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Marc D.
Rating: 2 out of 5
following a purchase from 26/08/2025
When I placed the order, what I ordered was in stock on the site, so for me, no problem!!! After a few days when I saw that my order had not been processed, I got worried and contacted Zoanthus. There I was told that one of the products was out of stock (there were still 3 on the site!!!) and I was offered to wait 1 week, or to take another product as a replacement. I took a replacement one, but this shows poor stock management, and a lack of respect for the customer, since there was no information to warn me.
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Roselyne B.
Rating: 1 out of 5
following a purchase from 26/08/2025
I received the ordered pump (over €190) but the product was a demo product and I had to return it because it was impossible to connect. I am still down and I hear that Zoanthus is finding a replacement solution!!
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SPYRIDON D.
Rating: 1 out of 5
following a purchase from 08/08/2025
I have asked for instructions on the use & the connection of Aqua Della - Moss Rock S - waterfall with pump, but I never received anything. Totally unprofessional behaviour
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Jérémy F.
Rating: 1 out of 5
following a purchase from 23/06/2025
Non-existent after-sales service, no response by email and impossible to reach by phone for weeks. Purchase of the Milwaukee refractometer and a calibration solution. The refractometer does not read the correct value.
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Axl D.
Rating: 1 out of 5
following a purchase from 01/07/2025
Order never received. No response from customer service
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Geoffrey B.
Rating: 1 out of 5
following a purchase from 28/07/2025
Package received that opened during transport, several emails sent with no response, I contacted Clément who told me he would do what was necessary to resend the missing parts and again nothing received and no news either, really disappointed
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Daniel H.
Rating: 2 out of 5
following a purchase from 30/07/2025
With DPD delivery, it's a nightmare
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Gilles D.
Rating: 1 out of 5
following a purchase from 24/07/2025
Fast delivery and compliant goods
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Malvina D.
Rating: 1 out of 5
following a purchase from 12/07/2025
Empty package received
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Monique S.
Rating: 1 out of 5
following a purchase from 11/07/2025
First time I order on this site and I must say that I am very satisfied, serious, delivery that respects the deadlines really nothing to complain about
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Annick F.
Rating: 1 out of 5
following a purchase from 06/07/2025
Error in delivery, the item received is not compatible. I received the item in 7v width 11.5, ordered 9v 14.5cm. Therefore, I wish to return this item which is useless for me. Please let me know the procedure for returning this item. Thank you in advance, Annick Ferrari.
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Frédéric B.
Rating: 1 out of 5
following a purchase from 30/06/2025
Last order !! Opened product and non-compliant, incompetent and obnoxious customer service. I give one star because I can't give zero.
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alfredo T.
Rating: 1 out of 5
following a purchase from 08/06/2025
My order was marked as available but one item was unavailable, and no one notified me; I had to struggle to get information about my order after 10 days.
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stefano P.
Rating: 1 out of 5
following a purchase from 17/05/2025
Terrible experience
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Paulo S.
Rating: 1 out of 5
following a purchase from 22/05/2025
I did not receive an item I paid for: ESHA - Exit - 180ml - Treatment for white spot disease Reference: ESHA-790003 I have already made a complaint but I am still without the item
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Philippe B.
Rating: 2 out of 5
following a purchase from 17/05/2025
The solenoid valve is not working, it remains stuck in the open position
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lionel D.
Rating: 1 out of 5
following a purchase from 16/05/2025
product in stock at the time of the order and once paid, it was no longer in stock, too bad when it's urgent an essential lighting for corals.
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Didier R.
Rating: 1 out of 5
following a purchase from 24/04/2025
Items advertised as in stock were not. Very slow follow-up. A partial delivery was proposed to me but not respected. I had to wait nearly 1 month in the end!!!
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LAURENT F.
Rating: 1 out of 5
following a purchase from 16/05/2025
Order placed at 11 o'clock, additional order placed 30 minutes later. The second one was not honored without explanations until I inquired about it. After a week, I was told that additional shipping fees were due and I was offered either to place an additional order by paying the shipping fees or to get a refund; I requested the refund, and I am still waiting for it. I would like to point out that I have ordered over 3000 euros worth of various materials and products in the last 2 years. Business policy needs to be reviewed, in the meantime, one less customer.
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Olivier B.
Rating: 1 out of 5
following a purchase from 04/05/2025
Hi, in fact the answer should have been yes and no! But let's put things into perspective (I will continue to order from you) but when we order an ICP test it's because it's urgent and we want to stop the loss of our animals... respectfully! Olivier Bruaut
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Michel H.
Rating: 1 out of 5
following a purchase from 12/05/2025
The parts are incompatible and unusable as they are; I am waiting for a response from Zoanthus who was supposed to inform Tunze.
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Filippo S.
Rating: 1 out of 5
following a purchase from 29/04/2025
Regarding order no. RKQDXKPVL which, to date, is still "in preparation" despite the payment being made on 07.05.2025, it is presumed that it will never arrive. I am therefore forced to order another product to avoid losing the money already paid; the situation is very unfair also because before placing the order I wrote to you and you assured me that it was in stock (1 unit) and even earlier I had checked on your site and the product was listed as available in 2 units.
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Julien D.
Rating: 1 out of 5
following a purchase from 29/04/2025
Problem package not received I will not order anything anymore incompetent dpd delivery as usual
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Stanislas O.
Rating: 1 out of 5
following a purchase from 01/05/2025
Scum is not good, scum at all!
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Kenny R.
Rating: 1 out of 5
following a purchase from 30/04/2025
Bad article received that has nothing to do with my order, I am still waiting for the shipment of my order.
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