Customer reviews of Zoanthus.fr

No response to my request regarding the ICP test that was not included in the package. Is this normal? Is the delivery delayed? Best regards

The product sent did not match the order

Product does not match what I ordered.

The material is good and well packaged, however they had an internal problem that delayed the shipping date. I had to call myself to find out where my order was and I was told that it was now fine and the order would be shipped. In the end, nothing after 14 days and I had to call again. Finally, I received the order more than 15 days later when it was urgent and I didn't even get an apology email or any commercial gesture. The only thing I got was explanations of their internal error to justify the delay (lack of internal communication) which ultimately matters little to me. In short, disappointed with the waiting time and especially not having received any commercial gesture in return.

The product was expired: to be used before 11/2024

Carton intact on the outside, but inside the salt bucket was broken and part of the contents spilled into the box, the candy was a block of salt, and the food can did not have a freshness seal and the security of forced opening......

I bought a skimmer and was very very disappointed because it makes way too much noise, it's really very annoying and it cost me 300 euros, lamentable

A broken JBL lime wood that makes big bubbles.....not at all suitable for seawater. The pack of 2 is suitable.

Hello, I received order WECXPEDBD and one of the items was incorrect. I ordered MILWAUKEE - ORP Solution 200-275 mV - 230ml Reference: MA9020 and I received MILWAUKEE - Storage Solution for pH and Redox Electrodes MA9015. I would like to receive the item I ordered, how do you plan to resolve the issue? Best regards, Luis Valadares

I did not receive the product

Is it really a glue for corals? I made 10 cuttings a month ago, I bought this glue for more convenience.. 2 days after gluing the corals, I have 9 dead corals, the only one that is alive is the biggest, the smaller ones didn't survive. I'm disgusted.

Customer service that does not respond.

Big problem with DPD delivery. A shame.

You didn't send the item I bought

I had asked for the invoice !!!!

Order received 3 days late and package completely mishandled But that doesn't put zoanthus in question

Salt tubs arrive broken

A delivery scheduled for November 14 received November 23 abuse for an order placed November 12

Very negative about my order. A stock problem on a product that was available, then by magic a 2nd product that was also in stock unavailable. A proposal for a commercial gesture for the problems was not even made. I'm still waiting for a product.

I ordered a product that was available on your site. And after 3 weeks nothing. I called and was told that the order was blocked because the product had not been restocked. To unblock the order I offered to put in an equivalent product. So I ordered a 350g tin of food and received a 150g tin as a replacement. If I had wanted to order 150 grams I would have ordered them from the start. Not very happy with the service

I have a problem with a product. I made a request (22372) and I have no answer.

No not satisfied the parcel arrived smashed for salt not terrible packaging not strong enough shame I do not know if I would recommend

I only ordered from this site because I urgently needed a product for which there was a delivery delay from my usual supplier. Positive points: they seem to have a relatively wide choice. Negative points: you need a minimum basket of 69 euros for free delivery, otherwise it costs 7 euros. On these 2 points, it's much more than the competition. PayPal payment surcharge. In 2024, when payment by card (really secure???) is not overcharged? Others don't, but I'm sure Zoanthus will defend its restrictive practices for their customers... Finally, an avalanche of emails at every turn. If you find what you're looking for, good for you; I wouldn't recommend it unless you need a product that the competition doesn't have.

Package conformed, but received after the deadline.

Very disappointed with this merchant site, I ordered a 900€ skimmer which arrived broken and for a month and a half I've been waiting for the part which never arrived.

Salt bucket was broken

I have not received my parcel. I've waited 3 weeks and the coli hasn't arrived yet! What can I do?

products available on the site that are no longer available once the order has been placed 10 days instead of 48 hours is not serious

The cones on either side of the trap do not hold in place. The product is therefore useless as it doesn't work.

Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided

Product did not work

2 emails sent for delay. No response. It's not serious or professional

The device ordered did not work. I sent it back

Bad service

Not satisfied sent expired products and only partial refund

The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal

I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them

Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!

Salt seal cracked..... and test CA glass in a thousand pieces I claimed for the glass and told me to see another ..... I claim for the seal but no response

big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!