The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Does not work with a 12v solenoid valve with transformer. Only with 230v solenoid valve...no indication in the spec... I end up with useless equipment... Bravo pros
Translated reviews
C
CHRISTIAN B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Package received damaged
Translated reviews
R
Romain D.
Rating: 1 out of 5
following a purchase from 17/01/2024
Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.
Translated reviews
L
Landry M.
Rating: 2 out of 5
following a purchase from 18/01/2024
I received the parcel, but inside I had two packages of exploding products.
Good products, but their weak point: the package is too fragile for the carriers, who are too violent.
Translated reviews
J
Jean Paul M.
Rating: 1 out of 5
following a purchase from 18/12/2023
delivery too expensive broken parcel
Translated reviews
G
Grégory C.
Rating: 2 out of 5
following a purchase from 28/11/2023
A chronopost parcel arrived late, and the shopkeeper gave me a credit note for half the cost of postage... I didn't want a credit note, but a refund, for the full cost of postage, because, in addition, the amount was close to the free standard delivery. And, to top it all off, the order that arrived late was the wrong one, with the wrong products. Mistake made up for the next day.
But hey, that's how I worked when I was fired, as my grandfather used to say...
Translated reviews
H
Hurrle M.
Rating: 1 out of 5
following a purchase from 08/11/2023
I have the impression that the bulb has already been used, I'm disappointed...
Translated reviews
R
Raquel R.
Rating: 1 out of 5
following a purchase from 10/07/2023
Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más
Translated reviews
S
sebastien T.
Rating: 1 out of 5
following a purchase from 17/07/2023
I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.
Translated reviews
Response from Zoanthus.fr
Hello, Thank you for your message. We are aware of the problem when we opened your parcel, we apologize for the inconvenience. Please contact us at [email protected] so that a replacement can be made as soon as possible. Sincerely, Customer Service.
S
serge A.
Rating: 1 out of 5
following a purchase from 03/07/2023
Very good site very serious speed of shipment I highly recommend
Translated reviews
Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a positive review. However, your rating is 1 star out of 5. Could this be a mistake? Would you like to change it so as not to lower our overall rating? Thank you in advance, Sincerely, Customer Service.
P
Philippe D.
Rating: 2 out of 5
following a purchase from 28/05/2023
Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.
Translated reviews
N
Noëmie C.
Rating: 2 out of 5
following a purchase from 08/05/2023
The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...
Translated reviews
B
Bernard D.
Rating: 1 out of 5
following a purchase from 12/04/2023
Paypal payment fees applied. Never seen before on eCommerce purchases! Very bad information on the site which did not show these fees.
Translated reviews
M
Mickaël B.
Rating: 1 out of 5
following a purchase from 22/03/2023
Too disappointed with my 2 roots I will not order again
Translated reviews
Response from Zoanthus.fr
Hello, We are sorry that the roots we received are not to your liking. You have 14 days to return them for a refund. Sincerely, Customer service.
M
Michel V.
Rating: 2 out of 5
following a purchase from 09/03/2023
Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress
Translated reviews
Response from Zoanthus.fr
Hello, I'm sorry to hear about the problems with the items you ordered. However, we have checked our emails and we have no trace of your after-sales service request. Please contact us at [email protected] and we'll get back to you as soon as possible. Sincerely, Customer Service.
C
Christophe P.
Rating: 2 out of 5
following a purchase from 27/01/2023
Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois
Translated reviews
J
Jonathan M.
Rating: 2 out of 5
following a purchase from 04/12/2022
Order management problem
Translated reviews
F
Frédéric T.
Rating: 2 out of 5
following a purchase from 28/10/2022
It's been 2 times that I've ordered, 2 times that the parcel arrived in good condition but the products inside were damaged.
First parcel with a salifert test with a box that had been opened and a cracked syringe.
2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.
Translated reviews
Response from Zoanthus.fr
Hello, We're sorry to hear about the various problems with your order. As we haven't received an email from you about your after-sales service, we invite you to contact us: [email protected]
L
laurent C.
Rating: 1 out of 5
following a purchase from 16/10/2022
Very disappointed
Translated reviews
Response from Zoanthus.fr
Hello Mr Chapelle, Can you tell us more about the reason for your disappointment? Your order was delivered within 24h to the selected relay point. Thank you, Sincerely, Mr Coron
J
Jean-Sébastien C.
Rating: 1 out of 5
following a purchase from 22/09/2022
Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.
Translated reviews
Response from Zoanthus.fr
Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément
T
Thierry V.
Rating: 1 out of 5
following a purchase from 21/09/2022
I'm still waiting for the return and refund policy.
Translated reviews
Response from Zoanthus.fr
Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/08/2022
Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .
Translated reviews
Response from Zoanthus.fr
Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/03/2022
Fast delivery Too bad one of the products is very defective!
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/03/2022
Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
If you have a problem, no one will answer.
Translated reviews
Response from Zoanthus.fr
Hello, thank you for your feedback. However, your comment does not reflect reality. You wrote to us on Wednesday 2nd at 10.46am and we replied at 10.47am. Customer service was there to listen to your questions about the arrival of your parcel. It arrived at the relay point the same day. The 24/48h delivery time was also respected by the carrier. Sincerely, Clement
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/01/2022
The bucket was completely ripped open the salt I recovered from the packaging
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/11/2021
Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/10/2021
I'm missing some purchased products: nets
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/10/2021
Don't soccer against green water
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/09/2021
Bucket of salt received ripped open
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/09/2021
Silicate residue in my water
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/08/2021
A sticker "fragile" to stick on the box these not the sea to drink, Delivery the worst possible, gls are the least noted by their customer, better go through another company. Instead of offering me a standard exchange for a skimmer that suffered a shock the response was "I've seen worse".
Translated reviews
Response from Zoanthus.fr
Hello, We've spoken to you about this by phone and email, your box had suffered some minor tears during transport and in no way was the equipment damaged, which is the main thing. There is no reason to exchange a new device for another, as it will be identical.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/07/2021
Order received does not correspond to the visual of the site! I hope a commercial gesture will be made!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/06/2021
I have a product that doesn't work and they haven't replied.
Translated reviews
Response from Zoanthus.fr
Hello, I've taken note of your comment, but we haven't received your email concerning the problem with your article. Could you please describe it to our customer service address: [email protected] Thank you in advance, Sincerely
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/06/2021
Received two boxes with 3 B ampoules and two A ampoules, whereas the instructions mention the opposite. The treatment for day 7 is problematic as the 3rd A ampoule is missing. I sent an email but got no reply. Disappointed
Translated reviews
Response from Zoanthus.fr
Hello, I'm aware of the problem when I received your order, I apologize. I've checked our mailbox, but I can't find the bulbs. Could you please send us photos of the bulbs you received? Thank you in advance, Sincerely;
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/06/2021
no efficiency
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/05/2021
hello, I'm still waiting for an answer to the problem we've been having
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.
Translated reviews
Response from Zoanthus.fr
Hello, please contact our customer service to answer your request. Thank you and have a nice day.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/05/2021
It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.
Translated reviews
Response from Zoanthus.fr
Hello, Thank you for your comment. Unless we are mistaken, your comment seems positive and does not correspond to the rating left (1 star out of 5). Is this a mistake? Thank you and we look forward to seeing you again at Zoanthus.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 