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M
Rating: 1 out of 5
The cones on either side of the trap do not hold in place. The product is therefore useless as it doesn't work.
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 476 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 1 and 2 stars
Reset filtersF
Rating: 1 out of 5
Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided
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O
Rating: 1 out of 5
Product did not work
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B
Rating: 1 out of 5
2 emails sent for delay. No response. It's not serious or professional
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J
Rating: 1 out of 5
The device ordered did not work. I sent it back
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A
Rating: 2 out of 5
Bad service
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M
Rating: 1 out of 5
Not satisfied sent expired products and only partial refund
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F
Rating: 1 out of 5
The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal
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J
Rating: 1 out of 5
I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them
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N
Rating: 1 out of 5
Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!
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F
Rating: 2 out of 5
Salt seal cracked..... and test CA glass in a thousand pieces I claimed for the glass and told me to see another ..... I claim for the seal but no response
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M
Rating: 1 out of 5
big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!
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D
Rating: 2 out of 5
Does not work with a 12v solenoid valve with transformer. Only with 230v solenoid valve...no indication in the spec... I end up with useless equipment... Bravo pros
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C
Rating: 1 out of 5
Package received damaged
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R
Rating: 1 out of 5
Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.
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L
Rating: 2 out of 5
I received the parcel, but inside I had two packages of exploding products.
Good products, but their weak point: the package is too fragile for the carriers, who are too violent.
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Good products, but their weak point: the package is too fragile for the carriers, who are too violent.
J
Rating: 1 out of 5
delivery too expensive broken parcel
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G
Rating: 2 out of 5
A chronopost parcel arrived late, and the shopkeeper gave me a credit note for half the cost of postage... I didn't want a credit note, but a refund, for the full cost of postage, because, in addition, the amount was close to the free standard delivery. And, to top it all off, the order that arrived late was the wrong one, with the wrong products. Mistake made up for the next day.
But hey, that's how I worked when I was fired, as my grandfather used to say...
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But hey, that's how I worked when I was fired, as my grandfather used to say...
H
Rating: 1 out of 5
I have the impression that the bulb has already been used, I'm disappointed...
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R
Rating: 1 out of 5
Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más
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S
Rating: 1 out of 5
I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.
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Response from Zoanthus.fr
Hello, Thank you for your message. We are aware of the problem when we opened your parcel, we apologize for the inconvenience. Please contact us at [email protected] so that a replacement can be made as soon as possible. Sincerely, Customer Service.
S
Rating: 1 out of 5
Very good site very serious speed of shipment I highly recommend
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Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a positive review. However, your rating is 1 star out of 5. Could this be a mistake? Would you like to change it so as not to lower our overall rating? Thank you in advance, Sincerely, Customer Service.
P
Rating: 2 out of 5
Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.
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N
Rating: 2 out of 5
The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...
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B
Rating: 1 out of 5
Paypal payment fees applied. Never seen before on eCommerce purchases! Very bad information on the site which did not show these fees.
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M
Rating: 1 out of 5
Too disappointed with my 2 roots I will not order again
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Response from Zoanthus.fr
Hello, We are sorry that the roots we received are not to your liking. You have 14 days to return them for a refund. Sincerely, Customer service.
M
Rating: 2 out of 5
Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress
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And the controller simply doesn't work!
Claim in progress
Response from Zoanthus.fr
Hello, I'm sorry to hear about the problems with the items you ordered. However, we have checked our emails and we have no trace of your after-sales service request. Please contact us at [email protected] and we'll get back to you as soon as possible. Sincerely, Customer Service.
C
Rating: 2 out of 5
Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois
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J
Rating: 2 out of 5
Order management problem
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F
Rating: 2 out of 5
It's been 2 times that I've ordered, 2 times that the parcel arrived in good condition but the products inside were damaged.
First parcel with a salifert test with a box that had been opened and a cracked syringe.
2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.
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First parcel with a salifert test with a box that had been opened and a cracked syringe.
2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.
Response from Zoanthus.fr
Hello, We're sorry to hear about the various problems with your order. As we haven't received an email from you about your after-sales service, we invite you to contact us: [email protected]
L
Rating: 1 out of 5
Very disappointed
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Response from Zoanthus.fr
Hello Mr Chapelle, Can you tell us more about the reason for your disappointment? Your order was delivered within 24h to the selected relay point. Thank you, Sincerely, Mr Coron
J
Rating: 1 out of 5
Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.
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Response from Zoanthus.fr
Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément
T
Rating: 1 out of 5
I'm still waiting for the return and refund policy.
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Response from Zoanthus.fr
Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément
A
Rating: 1 out of 5
Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .
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Response from Zoanthus.fr
Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément
A
Rating: 1 out of 5
Fast delivery Too bad one of the products is very defective!
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A
Rating: 1 out of 5
Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.
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A
Rating: 2 out of 5
If you have a problem, no one will answer.
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Response from Zoanthus.fr
Hello, thank you for your feedback. However, your comment does not reflect reality. You wrote to us on Wednesday 2nd at 10.46am and we replied at 10.47am. Customer service was there to listen to your questions about the arrival of your parcel. It arrived at the relay point the same day. The 24/48h delivery time was also respected by the carrier. Sincerely, Clement
A
Rating: 1 out of 5
The bucket was completely ripped open the salt I recovered from the packaging
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A
Rating: 1 out of 5
Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...
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A
Rating: 2 out of 5
I'm missing some purchased products: nets
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