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A
Rating: 1 out of 5
Don't soccer against green water
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 477 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 1 and 2 stars
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Rating: 1 out of 5
Bucket of salt received ripped open
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A
Rating: 2 out of 5
Silicate residue in my water
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A
Rating: 2 out of 5
A sticker "fragile" to stick on the box these not the sea to drink, Delivery the worst possible, gls are the least noted by their customer, better go through another company. Instead of offering me a standard exchange for a skimmer that suffered a shock the response was "I've seen worse".
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Response from Zoanthus.fr
Hello, We've spoken to you about this by phone and email, your box had suffered some minor tears during transport and in no way was the equipment damaged, which is the main thing. There is no reason to exchange a new device for another, as it will be identical.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
A
Rating: 1 out of 5
Order received does not correspond to the visual of the site! I hope a commercial gesture will be made!
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A
Rating: 2 out of 5
I have a product that doesn't work and they haven't replied.
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Response from Zoanthus.fr
Hello, I've taken note of your comment, but we haven't received your email concerning the problem with your article. Could you please describe it to our customer service address: [email protected] Thank you in advance, Sincerely
A
Rating: 1 out of 5
Received two boxes with 3 B ampoules and two A ampoules, whereas the instructions mention the opposite. The treatment for day 7 is problematic as the 3rd A ampoule is missing. I sent an email but got no reply. Disappointed
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Response from Zoanthus.fr
Hello, I'm aware of the problem when I received your order, I apologize. I've checked our mailbox, but I can't find the bulbs. Could you please send us photos of the bulbs you received? Thank you in advance, Sincerely;
A
Rating: 1 out of 5
no efficiency
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A
Rating: 1 out of 5
Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......
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A
Rating: 2 out of 5
hello, I'm still waiting for an answer to the problem we've been having
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A
Rating: 1 out of 5
Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.
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Response from Zoanthus.fr
Hello, please contact our customer service to answer your request. Thank you and have a nice day.
A
Rating: 1 out of 5
It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.
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Response from Zoanthus.fr
Hello, Thank you for your comment. Unless we are mistaken, your comment seems positive and does not correspond to the rating left (1 star out of 5). Is this a mistake? Thank you and we look forward to seeing you again at Zoanthus.
A
Rating: 2 out of 5
I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad
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The maxspect ball box was open in the parcel, so everything was dusty. Too bad
A
Rating: 1 out of 5
Shipping problem dependent on site, responded once package delivered. Very disappointed.
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A
Rating: 2 out of 5
The UV filter I received does not work.
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A
Rating: 2 out of 5
My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization!
On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
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On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
A
Rating: 2 out of 5
The lamp was placed in the wrong place, at the bottom of the box due to its fragility!
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Response from Zoanthus.fr
Hello, We apologize for this inconvenience, please do not hesitate to contact our after-sales service to respond to your request. Have a nice day.
The Zoanthus team!
The Zoanthus team!
A
Rating: 2 out of 5
delivery not respected .waited all day for nothing. delivery the next day without warning without apology. lamentable.
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Rating: 1 out of 5
Hello I received an open box where the spoon was missing, so it was unusable and I couldn't reach the customer service. Very disappointed.
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Response from Zoanthus.fr
Hello, I'm really sorry that you are missing a spoon in a salifert test box, but we are not aware of this as we don't have an email from you, in which case, we could have dealt with the soap.
Best regards, Clément
Best regards, Clément
A
Rating: 2 out of 5
Poor packaging. My previous purchases were fine.
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A
Rating: 2 out of 5
products often out of stock no one replies to emails or phone calls
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A
Rating: 1 out of 5
Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged.
Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...
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Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...
A
Rating: 1 out of 5
The cuprisorb arrived with the lid already open. I'm not happy to receive products that look like they're not new. My request for an explanation didn't convince me and the person in charge wouldn't listen. I can return the product for a refund, but at my own expense.
What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.
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What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.
A
Rating: 2 out of 5
Delivery not communicated; calls then deferred delivery ds another place DPD brief as regards the system Nano big leak of the cartridge manometre closed and fast face as indicated. Intense cold release, slight burn! There is no spi gasket or anything else!
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A
Rating: 1 out of 5
I am very dissatisfied with one of the products I bought because it doesn't work. I filed a complaint with zoanhus the same day it was delivered and in use - it's been 3 days and still no news :-(
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A
Rating: 2 out of 5
Good overall! However, lack of rigor in the preparation of customer orders!
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Rating: 1 out of 5
On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.
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Rating: 1 out of 5
Lack of product details. In addition, the instructions for use are in English. Not all aquarists are experts.
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Rating: 1 out of 5
I am not happy at all with the delivery company (DPD). I'm sorry to give you this rating when the parcel was very well packed and the product is very good too.
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Rating: 1 out of 5
A very large order arrived with very poor internal packaging, broken glass product, live sand that leaked during transport, etc. The person in charge got back to me very quickly, informing me that I would have to wait 24 hours before potentially finding a solution. For the past 15 DAYS, I have not heard from him, either by e-mail or on the phone. Order cashed, but after-sales service is non-existent as I write.
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A
Rating: 1 out of 5
bad
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A
Rating: 1 out of 5
Repeated worries. No longer responds to emails as soon as there is a problem. Sends incomplete material and plays dead.
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Response from Zoanthus.fr
Hello, Thank you for your feedback. We do not send incomplete equipment. The boxes are made at the manufacturer's factory and are not opened before shipment. Missing items may remain, even if they are extremely rare.
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
A
Rating: 1 out of 5
Too long a delay for a missing item
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A
Rating: 1 out of 5
bonsoir j'ai reçu mon seaux de sel , mais vu que j'avais un besoin urgent je l'ai accepté , de plus le livreur était incapable de noter sur son ordi colis refusé il ne savait pas s'servir , je vous ai envoyé des photos , alors j'attends un geste , merci
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A
Rating: 2 out of 5
The product I ordered was no longer in stock, and I only saw it when my order was confirmed. As a result, I was at least 15 days behind schedule, and not even a commercial gesture to compensate ...
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A
Rating: 2 out of 5
For the company it's OK reactive fast fast answer but unfortunately they have the wrong product so the note is not good on the other hand they offered me free shipping but well I have to buy again
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Rating: 2 out of 5
Well, the general situation means that some mistakes are understandable, as long as they're not repeated...
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Rating: 2 out of 5
Free delivery well received but 10 days after order too long.
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Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a review.
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
A
Rating: 2 out of 5
Average for this order I had to raise 2 x by telephone already had less worries
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
A
Rating: 1 out of 5
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
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Response from Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément