The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/04/2021
Shipping problem dependent on site, responded once package delivered. Very disappointed.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/04/2021
The UV filter I received does not work.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2021
My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization!
On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/03/2021
The lamp was placed in the wrong place, at the bottom of the box due to its fragility!
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Response from Zoanthus.fr
Hello, We apologize for this inconvenience, please do not hesitate to contact our after-sales service to respond to your request. Have a nice day.
The Zoanthus team!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/03/2021
delivery not respected .waited all day for nothing. delivery the next day without warning without apology. lamentable.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/02/2021
Hello I received an open box where the spoon was missing, so it was unusable and I couldn't reach the customer service. Very disappointed.
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Response from Zoanthus.fr
Hello, I'm really sorry that you are missing a spoon in a salifert test box, but we are not aware of this as we don't have an email from you, in which case, we could have dealt with the soap.
Best regards, Clément
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/02/2021
Poor packaging. My previous purchases were fine.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/02/2021
products often out of stock no one replies to emails or phone calls
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/02/2021
Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged.
Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/02/2021
The cuprisorb arrived with the lid already open. I'm not happy to receive products that look like they're not new. My request for an explanation didn't convince me and the person in charge wouldn't listen. I can return the product for a refund, but at my own expense.
What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/02/2021
Delivery not communicated; calls then deferred delivery ds another place DPD brief as regards the system Nano big leak of the cartridge manometre closed and fast face as indicated. Intense cold release, slight burn! There is no spi gasket or anything else!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/02/2021
I am very dissatisfied with one of the products I bought because it doesn't work. I filed a complaint with zoanhus the same day it was delivered and in use - it's been 3 days and still no news :-(
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/01/2021
Good overall! However, lack of rigor in the preparation of customer orders!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/01/2021
Lack of product details. In addition, the instructions for use are in English. Not all aquarists are experts.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/01/2021
I am not happy at all with the delivery company (DPD). I'm sorry to give you this rating when the parcel was very well packed and the product is very good too.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/12/2020
A very large order arrived with very poor internal packaging, broken glass product, live sand that leaked during transport, etc. The person in charge got back to me very quickly, informing me that I would have to wait 24 hours before potentially finding a solution. For the past 15 DAYS, I have not heard from him, either by e-mail or on the phone. Order cashed, but after-sales service is non-existent as I write.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/11/2020
bad
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/12/2020
Repeated worries. No longer responds to emails as soon as there is a problem. Sends incomplete material and plays dead.
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Response from Zoanthus.fr
Hello, Thank you for your feedback. We do not send incomplete equipment. The boxes are made at the manufacturer's factory and are not opened before shipment. Missing items may remain, even if they are extremely rare.
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/10/2020
Too long a delay for a missing item
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/11/2020
bonsoir j'ai reçu mon seaux de sel , mais vu que j'avais un besoin urgent je l'ai accepté , de plus le livreur était incapable de noter sur son ordi colis refusé il ne savait pas s'servir , je vous ai envoyé des photos , alors j'attends un geste , merci
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/09/2020
The product I ordered was no longer in stock, and I only saw it when my order was confirmed. As a result, I was at least 15 days behind schedule, and not even a commercial gesture to compensate ...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/09/2020
For the company it's OK reactive fast fast answer but unfortunately they have the wrong product so the note is not good on the other hand they offered me free shipping but well I have to buy again
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/10/2020
Well, the general situation means that some mistakes are understandable, as long as they're not repeated...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2020
Free delivery well received but 10 days after order too long.
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Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a review.
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/10/2020
Average for this order I had to raise 2 x by telephone already had less worries
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
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Response from Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/09/2020
Change carrier because you tell me that has been delivered to the relay point but nothing delivered how do you do?
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Response from Zoanthus.fr
Hello, Thank you for your message, there was indeed a computer error on your tracking, the package is still on its way and will be delivered very soon. Thank you for your patience and understanding.
Thank you for your patience and understanding. Sincerely, Clément
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/07/2020
No insulting, unpleasant characters
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Response from Zoanthus.fr
Bonjour Monsieur Barbereau, SAV inexistant: your parcel was delivered, admittedly late, but you wrote to us several times a day by email and by private message on my personal Facebook, and I always replied, even though I notified you that I was on vacation, my only week of the year. So after 10 days of contact, I consider this to be rudeness on your part.
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/06/2020
I received the broken bulbs half empty.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/02/2020
There's just one thing I'd like to complain about, but it's important: when a customer takes the trouble to send you a message asking whether or not their recently purchased GH test (tetra test case) is working normally, the least you can do is reply. Several months later, I now know that no, it wasn't working normally, but had expired. End result: I lost several of my shrimps because they were kept in water that didn't meet their needs, naively thinking that the test was working and naively thinking that I'd get an answer from yet another commercial site that only thinks about profits, sells out-of-date products and doesn't bother to answer its customers. I hold you directly responsible for the death of my animals. In short, Zoanthus, a nice logo, and a nice zero score.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/06/2020
I'm going to place another order and my free shipping has disappeared.
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Response from Zoanthus.fr
Hello, Thank you for your message. Concerning your order and your note, were you dissatisfied by anything on this order? Sincerely, Mr Coron
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2020
Delays not respected, in reapproval of product, you know much later when the order is placed, and you answer that it is indicated at the order, error. So for me it's over, I'm changing house.
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Response from Zoanthus.fr
Hello, Thank you for your feedback, but the delivery time was respected on your order.
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/04/2020
Disappointed because there was no follow-up and no response to the various messages sent regarding my order. Unreachable by phone.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/05/2020
It was probably the first and last time I ordered on this site. I received the parcel in a terrible state, the ring of the stirring pump was broken and I had to glue it in place. The shipment was particularly long, perhaps because of the health crisis.
If the zoanthus team wants photos of the parcel, they can contact me by e-mail.
Obviously not as a courtesy, but if they're really interested in their customer's opinion.
Sincerely
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/04/2020
Very disappointed with the service! Noisy pump returned to service at my expense, pump still as noisy! Salesman unreachable, doesn't answer the phone and has to send several emails to get an answer 15 days later!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/03/2020
NORMALLY, I NEVER HAD A PROBLEM WITH EU "BEFORE", BUT DURING THE LAST ORDER THERE WAS A BIG PROBLEM WITH THE DPD CARRIER AND NO WAY TO CONTACT ZOANTHUS BY PHONE (ANSWERER) AND ON EMAIL, THEY ANSWERED ME JUSTE A 1/7. ORDER PLACED ON 05/03 DELIVERY OF A FIRST PART ON 14/04 (1,5MOIS ) AND THE REST SENT TOGETHER ON 16/04 WITHOUT ANY EXPLANATION. THE PRICES ARE VERY CORRECT BUT I FELT TOTALLY ABANDONED BY THEIR TEAM. IT'S NOT DIRECTLY THEIR COMPANY'S PROBLEM BUT THEY ARE RESPONSIBLE FOR THE DELIVERY TO OUR HOME. I'LL SEE IF I COME BACK AND IF I GET AN ANSWER FROM THEM NOW.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/03/2020
Rather fast delivery but the case is broken. The products are there but the practicality and aesthetics are not.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/03/2020
I've just seen there's a hole in one of the 2 unusable hose connection nipples Richard
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