The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
I did not receive the tunze care magnet strong on delivery. A second, separate delivery?
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Response from Zoanthus.fr
Hello, the product you are quoting has been the subject of another shipment. The product is already in transit for you and will normally be delivered tomorrow (Monday): https://www.laposte.fr/outils/suivre-vos-envois?code=6A17254452233 In view of this information, could you please revise your 1-star rating, which is detrimental to the image of Zoanthus? Thank you for your understanding.
Sincerely, Clément
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/02/2020
The parcel arrived damaged. The salt bucket was completely burst. Fortunately the salt is protected by a plastic bag. But you are not responsible. Thank you to the carrier. The rest of the parcel is in perfect condition. Sorry for the negative note but fortunately I still had a bucket to store the salt. Ps thank you for the magnet ... but there were no stickers this time.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/01/2020
Order arrived on time, product well packaged but one defective part (broken) inside !!!!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/01/2020
The two items in the order arrived damaged, partly due to the quality of the packaging.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/12/2019
Order received with a broken baling seal and product scattered in the box. Quick response from the service department to immediately send me a replacement seal, but I've never received anything since.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
Damaged item and I didn't receive the right labels
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/12/2019
Fast delivery, well packaged, with a little free candy inside, but the glue was a disaster, taking a very long time to dry in the open air - I can't imagine underwater, I've never been able to glue my anubias to my rocks and roots!!!!and even once it's dry, it doesn't stick to anything, you have to use a huge quantity so that the stones adhere to each other and are hard to apply... so much for the finish... the metal tube broke as soon as I pressed on it, there was a lot of it on my hands... I wouldn't recommend this item at all, I lost 17e including delivery....
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2019
Delivery costs counted for an order over 90€ because I used my loyalty points converted into a voucher and therefore went below 69€.
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Response from Zoanthus.fr
Hello, Sincerely, I don't understand your low score. Delivery is free for purchases over €69, including coupons and discounts. There's no error in the billing!
It's not very nice to break the store's bill for this, the contract was respected on our side... Sincerely, Clément
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/05/2019
I made a large order, asked for a sample of a plug for cuttings and was sent a 5 cent caramel. For 1/5 of what I ordered, elsewhere I would have been given bonuses, discounts, samples, etc. I don't think I'd recommend Zoanthus. I don't think I'd recommend Zoanthus.
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Response from Zoanthus.fr
Hello, thank you for your feedback. The 5 cts carambars as well as the magnets are offered as a gift with an order.
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/03/2019
No order tracking ...24/48h delay not respected! We expressed our dissatisfaction 1 week later and then we were told that perhaps there was one left ... we will keep informed ... in the evening we knew that a package was sent! Total a week of waiting
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Response from Zoanthus.fr
Hello Sir, As I explained to you by email, the delivery times are announced on the website on all the product pages as well as in the basket before ordering. All the information on the site is given and it is important to read it.
How can you give 1 star to a website that has finally respected the 10-day lead time announced on the product page? Your order was dispatched the day after your e-mail, as a favor to you. In fact, the ramp in stock was reserved for another customer. I'll have you know that I put you ahead of another person who had ordered before you.
I can see from your note today that sincerity and service don't always pay off... Sincerely Mr Coron Clément
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/01/2019
No French instructions and does not match the image.
That said, shipping and parcel preparation are very good.
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus.
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/09/2018
L'Organisation laisse à désirer ,le site beug à moitié,envoi des produits non conforme à plusieurs reprises.... In short!!!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/08/2018
site stock not up to date
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/08/2018
I received a box of live phytoplankton 3 days after it was sent, even though I wanted to pay by Chronopost. It wasn't even packed with polystyrene protection, which is compulsory for live products. I didn't even open the hermetically sealed bottle because it smelled so rotten. I sent an e-mail, but Monsieur was offended and sent me packing. It doesn't matter, there are other, more intelligent suppliers.
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Response from Zoanthus.fr
Hello, thank you for your kind feedback.
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/01/2018
we received the products with damaged boxes: bucket handle missing, bucket broken so no container to keep the Kh...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2017
incomplete order and damaged products no response from customer service following my complaint
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2016
The products ordered are very good...too bad the bucket of salt arrived broken, punctured, it really spoils everything...
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Response from Zoanthus.fr
Hello, Thank you for your feedback.
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
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