Customer reviews of Zoanthus.fr

Perfect

Problems with DPD, I haven't received my package, I requested a refund, and they replied that they would respond when they receive the package. Until then, the after-sales service was perfect, very responsive. Then they stopped keeping me updated on the progress of my package. Until I saw that they had received my package back and had sent it to me again instead of a refund, and from there, no more responses to my emails. I would like to point out that my order was from June 4th and it arrived on June 11th. I had ordered products to test the water and a filter for my aquarium, as well as food for baby axolotls. Obviously, since June 4th, the babies have grown well, and I no longer need this food. I had to buy water tests elsewhere because it was quite urgent, as well as the filter. That's why I wanted a refund. Now I find myself with an order of about seventy euros with duplicate products or products that will not be useful. Obviously, I do not recommend this site, in case of problems, it's absolutely terrible.

only long-term problem, can't find parts for the equipment they sold me........

very long delay, unfortunately not informed of the delay without asking for information and a catastrophic delivery by DPD

I had a problem with my order, impossible to reach you Mr. Polloce 0672045687

It says free shipping 99€ but rest of eu is 159€ shipping charges should be stated clearly

Excellent very punctual recommended

The product is defective and does not work. I request a refund. They can pick it up at the delivery address..

Item arrived 3 days later than guaranteed date...and pick up place was a complete mess!!

8

I had a discount code but the discount calculation is incorrect, I reported it and no one bothered to respond to me.

satisfied

The new reverse osmosis membrane is at 7 ppm output while the one I replaced was at 4 ppm at the end of its life. All the membranes I've used for 30 years came out, new, at 1 ppm

I received the broken UV lamp, I sent an email and did not receive a response. Terrible customer service, do not buy anything.

No return voucher when the purchased items are not suitable. The shipping and return costs are therefore more expensive than the purchased products...

Package not received today No news despite the email regarding my order

Hello, Beyond the quality of the products, I rate the service moderately because the delivery location was changed and dropped off in a place much further than expected. Regards

Non-compliant product, unpacked product upon receipt and in poor condition

5 stars

I ordered a bucket of Fauna Marin salt of 25 kg. Despite the packaging, it arrived broken. I had specifically ordered on the zoanthus site to have this bucket to store my salt.

I received my order but I wished to cancel a product which could not be done. I have to ship it back on my own expense.

I will never order poor service again

A delay of a month and a half to receive a package I find that pathetic

Delivery time a bit long

Too early to give an opinion

Thank you

Fast delivery

Shipping times not in line and product arrived damaged.

Disappointed for the second time by zoanthus, 15 days late on my order. We try to reach them during opening hours but no one answers, and the responses by email are not very convincing when we ask for an explanation and a follow-up on the problem.... no feedback....

Package thrown in my yard, incomplete order and your carrier really sucks

Article delivered with very short drainage pipes (5cm). I have to look for tubing at a retailer. Too bad.

I received my packaging box intact, but when offering the box, the box of the pump was torn. As a result, many pieces are missing for this EHEIM external pump at 152 euros! Very disappointed.. now to see with customer service....

The product arrived broken, how the package arrives in perfect condition, I did not open this in front of the carrier, which they do not indicate in their policies, since they state that in case of suspected damage you should open it, not that if it is broken later and you want to claim it you can no longer do so. I request a replacement, they refuse. I request withdrawal, they send you an email informing you that if it arrives damaged, they can reduce up to 30% of the value of the product, that is, they have the power not to assume their fault. Reported through my insurance, a shame such poor treatment, the first time this has happened to me in so many online purchases I have made where I have had a similar mishap, as I have experience buying online. By the way, they offered me €15 to spend in their store. It seems unbelievable to me that they indicate that since it has damage you cannot withdraw from it, sending them the photos as soon as you receive it, may God repay you with the same treatment towards you.

Broken salt bucket due to the carrier I suppose 2 deliveries the same unfortunately

The preparation and delivery of my order took 3 weeks. Impossible to reach customer service. My requests were not respected. I will order from another site from now on.

Plants came frozen and dying

The ordered product bottle was half open and everything spilled in the box....

You took my money and i did not get the produckt! Disaster

I have never received the article, it was delivered to a pickup point and never picked up and never delivered to my address - I requested in December to exercise my right of withdrawal to the Zoanthus team - who replied to contact me quickly - but since then no news - I will initiate a procedure with my Axa service starting this Monday, January 5, with your company Zoanthus to ensure a quick refund.

Could be better. The delivery was perfect, well packaged, nothing to say. However, at the price of the plants, I found better elsewhere, I got two rotten ones out of 6.