Customer reviews of Zoanthus.fr

Order placed, I realized a mistake I had made, so I immediately sent an email afterwards to ask them to modify it, but I received no response from them and the order was shipped the next day without modification and as of now I have no response to the emails sent since the order. Not very serious.

Disappointed that an exchange is not possible in case of a purchase error and that shipping costs are to be borne by the customer in case of return.

The package came with the products completely broken and they’re not offering me a solution

Disappointed to order Hanna phosphate checker missing the pipette and a cap on a 10ml dosing tube I had ordered a skimmer it was missing the suction cups second time this happens next time I will order from another site

I really enjoy shopping at Zoanthus. However, there are times when orders arrive slightly damaged (bottles with a slight leak, packaging damaged). These situations do not justify a return, but they show that the quality of shipping could be improved. I also understand that for international shipments, several carriers may be involved.

Package delivered to another DPD pickup point, useless as always.

Merchandise arrived completely destroyed, complaint unanswered from Zoanthus.....

Contacted customer service for a product error, I am still waiting for the return slip for a week. Purple Aquascape received in gray. Unfortunately, I had to use the gray which is less efficient. Very disappointed.

I have sent 3 messages saying that you sent me the expired Eassy Reefs food and no one has responded to my complaint yet.

I am not satisfied that I cannot be delivered more than 3 boxes of filters or peat.

Scam? After four weeks still no shipping confirmation or goods received

Satisfied with the order.

Some time ago, shipping costs were free for much less, magnet, candy... it was not much... Very disappointed

I wrote to you, I received no response

Too long a delay for the delivery of three filters

Ultra fast delivery, as every time, but this time I received a product that was broken and I didn't even need to open it to realize it since the ordered part was literally shattered (pump rotor). Good communication with the after-sales service who offered me a solution, but never implemented it.... So, yes, for this time... totally disappointed with this experience.

Extremely fast shipping. Only small downside, one plant arrived broken.

However, after a few days of testing, the skimmer has proven to be underperforming and does not connect to the app via wifi even though I created a guest line at 2.4 GHz on the router specifically for this purpose. I am returning it with second thoughts in the hope that the seller will have common sense and will not apply penalties that would only, since I have already been a customer multiple times, drive me away from this seller, considering them unreliable.

Received on time but a broken tube but works

Very good

Unfortunately, one of the plants in the entire order was really in bad condition... the water at the bottom was brown to indicate how bad it was... otherwise the rest was rather good

Too bad the carpet was folded causing an irreversible crease.

Fast delivery but the material arrived defective. Customer service responds to one email out of five and they are unreachable by phone.

Not the right product

Good prices, variety of products. The only thing I see that could be improved is the delivery.

Products in stock, my orders take a bit long to arrive

I received the ordered pump (over €190) but the product was a demo product and I had to return it because it was impossible to connect. I am still down and I hear that Zoanthus is finding a replacement solution!!

I have asked for instructions on the use & the connection of Aqua Della - Moss Rock S - waterfall with pump, but I never received anything. Totally unprofessional behaviour

More than a week to receive the order (8 days). At first, since the seller did not indicate the reason for the non-shipment, one could even believe it was a scam. Then came a somewhat flimsy excuse (in vitro plants are hardly affected by heat, we are not talking about bouquets). It took insistence for the order to be shipped on the 7th day and received in less than 24 hours (very good point for that). However, the 2 ordered plants are not the ones received! lol If you order a specific variety, it's not to receive another variety. The non-shipment rather suggests a lack of stock and ultimately sending the wrong plants to avoid waiting. It's a shame because otherwise the shipment itself is well done and DPD was very fast, and the price is generally advantageous, especially on Seachem products. What a pity...

Non-existent after-sales service, no response by email and impossible to reach by phone for weeks. Purchase of the Milwaukee refractometer and a calibration solution. The refractometer does not read the correct value.

Order never received. No response from customer service

Package received that opened during transport, several emails sent with no response, I contacted Clément who told me he would do what was necessary to resend the missing parts and again nothing received and no news either, really disappointed

Fast delivery and compliant goods

Satisfied with the delivery speed, but after 3 weeks of use, the product proves to be completely ineffective.

Two Aqua Forest sandbags were burst in the package.

Ho ordinato un cavo estensione per Hydra 52hd. Ciò che mi è stato consegnato non corrisponde. Non posso usarlo per prolunga per Hydra52hd. Viceversa ho acquistato una prolunga jebao e questa corrisponde a ciò che ho chiesto. Per il resto spedizione ultra veloce e precisa.

Empty package received

First time I order on this site and I must say that I am very satisfied, serious, delivery that respects the deadlines really nothing to complain about

Box torn on the side when I picked it up. It's okay, nothing is missing. First order with you, no sticker.

Error in delivery, the item received is not compatible. I received the item in 7v width 11.5, ordered 9v 14.5cm. Therefore, I wish to return this item which is useless for me. Please let me know the procedure for returning this item. Thank you in advance, Annick Ferrari.