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F
Rating: 1 out of 5
Last order !! Opened product and non-compliant, incompetent and obnoxious customer service. I give one star because I can't give zero.
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 476 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 1 and 3 stars
Reset filtersD
Rating: 3 out of 5
Too small the products for the price
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R
Rating: 3 out of 5
I am happy but a plant is rather unwell
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A
Rating: 1 out of 5
My order was marked as available but one item was unavailable, and no one notified me; I had to struggle to get information about my order after 10 days.
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J
Rating: 3 out of 5
Order placed at the end of May delivered in 2 parts because I called to find out where it was usually fast service this time it missed Mr. Loubes
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S
Rating: 1 out of 5
Terrible experience
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P
Rating: 1 out of 5
I did not receive an item I paid for: ESHA - Exit - 180ml - Treatment for white spot disease Reference: ESHA-790003 I have already made a complaint but I am still without the item
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L
Rating: 1 out of 5
product in stock at the time of the order and once paid, it was no longer in stock, too bad when it's urgent an essential lighting for corals.
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J
Rating: 3 out of 5
Very good
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D
Rating: 1 out of 5
Items advertised as in stock were not. Very slow follow-up. A partial delivery was proposed to me but not respected. I had to wait nearly 1 month in the end!!!
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L
Rating: 1 out of 5
Order placed at 11 o'clock, additional order placed 30 minutes later. The second one was not honored without explanations until I inquired about it. After a week, I was told that additional shipping fees were due and I was offered either to place an additional order by paying the shipping fees or to get a refund; I requested the refund, and I am still waiting for it. I would like to point out that I have ordered over 3000 euros worth of various materials and products in the last 2 years. Business policy needs to be reviewed, in the meantime, one less customer.
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O
Rating: 1 out of 5
Hi, in fact the answer should have been yes and no! But let's put things into perspective (I will continue to order from you) but when we order an ICP test it's because it's urgent and we want to stop the loss of our animals... respectfully! Olivier Bruaut
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M
Rating: 1 out of 5
The parts are incompatible and unusable as they are; I am waiting for a response from Zoanthus who was supposed to inform Tunze.
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F
Rating: 1 out of 5
Regarding order no. RKQDXKPVL which, to date, is still "in preparation" despite the payment being made on 07.05.2025, it is presumed that it will never arrive. I am therefore forced to order another product to avoid losing the money already paid; the situation is very unfair also because before placing the order I wrote to you and you assured me that it was in stock (1 unit) and even earlier I had checked on your site and the product was listed as available in 2 units.
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J
Rating: 1 out of 5
Problem package not received I will not order anything anymore incompetent dpd delivery as usual
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S
Rating: 1 out of 5
Scum is not good, scum at all!
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K
Rating: 1 out of 5
Bad article received that has nothing to do with my order, I am still waiting for the shipment of my order.
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R
Rating: 3 out of 5
Delivery time too long and not respected
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C
Rating: 1 out of 5
No response to my request regarding the ICP test that was not included in the package. Is this normal? Is the delivery delayed? Best regards
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C
Rating: 1 out of 5
The product sent did not match the order
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N
Rating: 1 out of 5
The product was expired: to be used before 11/2024
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R
Rating: 1 out of 5
I bought a skimmer and was very very disappointed because it makes way too much noise, it's really very annoying and it cost me 300 euros, lamentable
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C
Rating: 1 out of 5
A broken JBL lime wood that makes big bubbles.....not at all suitable for seawater. The pack of 2 is suitable.
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L
Rating: 1 out of 5
Hello, I received order WECXPEDBD and one of the items was incorrect. I ordered MILWAUKEE - ORP Solution 200-275 mV - 230ml Reference: MA9020 and I received MILWAUKEE - Storage Solution for pH and Redox Electrodes MA9015. I would like to receive the item I ordered, how do you plan to resolve the issue? Best regards, Luis Valadares
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G
Rating: 1 out of 5
I did not receive the product
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S
Rating: 1 out of 5
Is it really a glue for corals? I made 10 cuttings a month ago, I bought this glue for more convenience.. 2 days after gluing the corals, I have 9 dead corals, the only one that is alive is the biggest, the smaller ones didn't survive. I'm disgusted.
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J
Rating: 1 out of 5
Customer service that does not respond.
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J
Rating: 1 out of 5
Big problem with DPD delivery. A shame.
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M
Rating: 3 out of 5
Big delivery delay and broken measuring cup (3 stars because it's the first time I've been disappointed with an order on your site)
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D
Rating: 3 out of 5
Zoanthus no worries but the deliverymen no
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G
Rating: 1 out of 5
You didn't send the item I bought
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C
Rating: 3 out of 5
Hello I sent you an email because my 4 bottles of kh ( RED SEA lot - Complete Reef Care Large - For aquarium up to 600l ) have crystallized . How do I make a claim to exchange the 4 x 2 liter kh bottles. Thanks Christian
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C
Rating: 3 out of 5
Received packaging without holding a package of product pierced at the weld underneath. Sent a message 5 minutes after receipt and no response to date.
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V
Rating: 3 out of 5
I like your online store for the attractive prices and your products but I think you should change your carrier (DPD). They don't respect your deadlines and what's more, they take the liberty of delivering the order twice, to two different places. I received one product at home in the letterbox and the other, which didn't fit in the letterbox, was delivered the next day to a relay point without my being informed. I was at home, and they didn't even bother to ring for hand delivery. We're no longer in COVID times. Their incompetence costs you 2 stars.
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M
Rating: 1 out of 5
Order received 3 days late and package completely mishandled But that doesn't put zoanthus in question
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J
Rating: 3 out of 5
17 days to receive my order too long
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J
Rating: 3 out of 5
Demasiado caro el porte para el volumen y peso que era Sigo sin recibir nunca un cupón descuento
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I
Rating: 3 out of 5
Die Bestellung war super aber der karton ist aufgerissen gewsen und zerfrückt aber hat alles noch funktioniert
S
Rating: 3 out of 5
my parcel has been sent to another address
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S
Rating: 1 out of 5
No not satisfied the parcel arrived smashed for salt not terrible packaging not strong enough shame I do not know if I would recommend
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