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I
Rating: 3 out of 5
Received a broken measuring tube. Unable to contact you. Disappointed
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 476 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 1 and 3 stars
Reset filtersP
Rating: 3 out of 5
The order itself is processed correctly, no problem Small problem with the carrier, which does not deliver as indicated on the finalized order Finally, this has been resolved Home delivery that ends up in a relay point.
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A
Rating: 1 out of 5
Very disappointed with this merchant site, I ordered a 900€ skimmer which arrived broken and for a month and a half I've been waiting for the part which never arrived.
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T
Rating: 1 out of 5
Salt bucket was broken
A
Rating: 3 out of 5
Super site nothing to say But delivery on Friday and arrival on Tuesday
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S
Rating: 3 out of 5
The products are in order but some items arrived already opened and some packaging boxes damaged. Fast delivery.
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S
Rating: 1 out of 5
I have not received my parcel. I've waited 3 weeks and the coli hasn't arrived yet! What can I do?
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M
Rating: 1 out of 5
The cones on either side of the trap do not hold in place. The product is therefore useless as it doesn't work.
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F
Rating: 1 out of 5
Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided
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O
Rating: 1 out of 5
Product did not work
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B
Rating: 1 out of 5
2 emails sent for delay. No response. It's not serious or professional
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J
Rating: 1 out of 5
The device ordered did not work. I sent it back
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C
Rating: 3 out of 5
The parcel was scheduled for delivery on Monday and fortunately I phoned you Simon I still won't have my parcel. This is the second time I've had delivery problems with your carrier Dpd.
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M
Rating: 1 out of 5
Not satisfied sent expired products and only partial refund
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F
Rating: 1 out of 5
The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal
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J
Rating: 1 out of 5
I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them
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N
Rating: 1 out of 5
Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!
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M
Rating: 1 out of 5
big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!
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S
Rating: 3 out of 5
I have not been informed by sms that the package has arrived. I need to trace it.
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A
Rating: 3 out of 5
Parcel received with 2 consecutive delivery cancellations, finally received on the third delivery after raller with dpd Arnaud.
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C
Rating: 3 out of 5
I'm sorry to have to downgrade my rating, despite the excellent service. In fact, this is the third time I've received seawater tests with an expiration date very close (1 month). Always reimbursed by voucher but no improvement noted. I will continue to buy from them except for the tests.
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C
Rating: 1 out of 5
Package received damaged
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P
Rating: 3 out of 5
not easy all the time, windows open on top of each other, not very practical.
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C
Rating: 3 out of 5
I am obliged to note a site on which I do not order (I go directly to buy in the hangar).
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R
Rating: 1 out of 5
Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.
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S
Rating: 3 out of 5
Order arrived on time. However, the product purchased against planaria seems ineffective.
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P
Rating: 3 out of 5
The menu bar opens on mouse-over, which hinders page browsing. A click to open the menu(s) would be a good idea.
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V
Rating: 3 out of 5
delivery 2 days late but service present
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J
Rating: 1 out of 5
delivery too expensive broken parcel
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N
Rating: 3 out of 5
Very hard salt bucket broken on one side and salt sachet punctured ... box of salifert tests completely crushed but ok
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O
Rating: 3 out of 5
Delivery points are unclear
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H
Rating: 1 out of 5
I have the impression that the bulb has already been used, I'm disappointed...
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C
Rating: 3 out of 5
Very good site, too bad that this time DPD took a long time to deliver. Usually 2 days max, this time almost a week.
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J
Rating: 3 out of 5
the parcel arrived repaired by DPD who did their job correctly (nothing lost). A little more care in preparing the order. Otherwise you are responsive and it's 5 stars.
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A
Rating: 3 out of 5
Filter received damaged, I had to glue several parts broken at the level of the fasteners and the support of the propeller of the pump.for the moment does not leak but to be continued
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P
Rating: 3 out of 5
Fast delivery. I ordered a root with tormec packets. Packages tore and contents scattered in the package.
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C
Rating: 3 out of 5
delivery took 4 days i found that long
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C
Rating: 3 out of 5
Order placed Thursday delivered Friday but redirected because not at the right place so delivery Monday afternoon very disappointed with this delay.
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R
Rating: 1 out of 5
Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más
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S
Rating: 1 out of 5
I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.
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Response from Zoanthus.fr
Hello, Thank you for your message. We are aware of the problem when we opened your parcel, we apologize for the inconvenience. Please contact us at [email protected] so that a replacement can be made as soon as possible. Sincerely, Customer Service.