The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
A little disappointed with this order which was not prepared as quickly as usual. I was out of a product for my seawater tank and it failed to arrive.
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Response from Zoanthus.fr
Hello, We apologize for the longer delay, but we do our best to get things done as quickly as possible.
L
laurent C.
Rating: 1 out of 5
following a purchase from 16/10/2022
Very disappointed
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Response from Zoanthus.fr
Hello Mr Chapelle, Can you tell us more about the reason for your disappointment? Your order was delivered within 24h to the selected relay point. Thank you, Sincerely, Mr Coron
R
RAYMOND H.
Rating: 3 out of 5
following a purchase from 08/10/2022
The order was sent on Monday, but the transport was deplorable! The parcel was delivered to my home on Friday morning,
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Jean-Sébastien C.
Rating: 1 out of 5
following a purchase from 22/09/2022
Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.
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Response from Zoanthus.fr
Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément
T
Thierry V.
Rating: 1 out of 5
following a purchase from 21/09/2022
I'm still waiting for the return and refund policy.
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Response from Zoanthus.fr
Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Product arrived with partially damaged cap
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/08/2022
The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/08/2022
Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .
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Response from Zoanthus.fr
Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/07/2022
apart from the blunder on the hydroxide received, which was supposed to be calcium carbonate, just one unhappy word this time
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Response from Zoanthus.fr
Hello, thank you for your feedback. However, there was no error in the preparation of your order. It was calcium hydroxide that you ordered. The error is not on our side. Best regards, Clément
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2022
After receiving my parcel, I wrote to you asking how I could exchange a T-shirt that was too small, as there was no return note in the parcel. I still haven't received a reply!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2022
Ordered on July 11th, received on the 19th... A bit long though...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2022
No notification of parcel arrival at relay point
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/05/2022
High delivery costs, especially when buying a single item (more than half the item price)
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/03/2022
Fast delivery Too bad one of the products is very defective!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/03/2022
Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/02/2022
Very bad experience thanks to GLS ... I hesitate to order again
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
Super fast but no magnet or sticker
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2022
Good product, fast delivery but excessive shipping costs
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2022
The parcel was delivered anywhere by DPD, even though zoanthus prepared it quickly and to the best of its ability. It is urgent to change delivery companies or risk penalising work that has so far been beyond reproach.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2022
Few freshwater innovators.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2022
Good evening, the products are perfect and conform to my wishes. What I find regrettable is that postage is free above a certain amount to which I thought I was entitled, unless the package contains sea salt (I was told) ????? (I took 25 kg) and unless I'm mistaken it's not mentioned anywhere on your site. What's more, I waited 15 days before being delivered, as you were out of stock on one of the products in my order, so I naively thought that you could make a commercial gesture, which unfortunately was not the case. Sincerely
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/01/2022
The bucket was completely ripped open the salt I recovered from the packaging
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/01/2022
Usually I've always been satisfied with the equipment ordered. On this order I'm disappointed because the pipes are not flat round.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2021
fast delivery but product description not precise enough on magnification
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/12/2021
Order conformed to purchase, but the delivery time to Belgium was extremely long, order placed on Sunday, only received on Friday.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2021
Hello, heater support arrived broken!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
Order well received. One book a little chipped and missing the magnet that is normally in every order (my daughter was waiting for her magnet but disappointed when it arrived)...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/11/2021
Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/11/2021
Order well received but no response to questions sent to the site after receipt of order...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/10/2021
Hello, 2x damaged parcel for 10€ per delivery is not normal.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/10/2021
I'm not completely satisfied, the filter I ordered arrived partly broken and I had to wait a good ten days to receive the faulty part. In addition, I'm told I can contact them by phone but they never reply, only by e-mail.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/10/2021
Don't soccer against green water
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/09/2021
Bucket of salt received ripped open
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/09/2021
Hello, very poorly packed parcel Fortunately, it was only filter media, but the packaging all exploded.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/09/2021
All in all, the products are in order. For this order, the packaging was very light and the DPD carrier was once again unscrupulous. Concerning the handling of this one, the parcel received was completely crushed. The shopkeeper refused to let me check the contents before signing for it. Fortunately, there was nothing fragile about it.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/09/2021
I bought a bubbler and of course when I receive them I discover that there is no device with the statue, very disappointed because it's just a decoration, and of course no information about it, you have to guess that you have to buy the device in addition to the decoration.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/08/2021
I didn't receive the discus Color Red but discus Color if you don't have the Red anymore remove it from your site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2021
....
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/07/2021
Order received does not correspond to the visual of the site! I hope a commercial gesture will be made!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/07/2021
My delivery date was not met
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