Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2021
Lack of product details. In addition, the instructions for use are in English. Not all aquarists are experts.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/01/2021
I am not happy at all with the delivery company (DPD). I'm sorry to give you this rating when the parcel was very well packed and the product is very good too.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
Fast, efficient preparation, but the customer welcome on site needs improving: very cold, a little smile would be nice for customers too.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2021
Recu rapidement et bien emballée Moyen pour la date de peremption de la nourriture tetra fevrier 2021 pour un commznde fevrier 2021
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2021
A bit complicated to find products, even when you know their names!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2021
Hide-and-seek basket
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
I'm still waiting for the rest of my order and the product description is not clear.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2020
The tracking of my parcel was not top notch, my parcel had already been gone for several days when I received the departure notice, then it was at the relay point long before I received the SMS to go and get it, and finally the ROWA resin article was half empty in the box.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2021
First order received very quickly, ordered Monday morning received Wednesday morning. However, the box of one product arrived in poor condition and this was not due to the delivery as the package was in very good condition. Even if it's just the box, I think it's a shame because I like to keep the boxes in good condition in case of resale of the equipment. Even if it's just the box, it's average for a new product. Another product had a box in poor condition, it looks like a second-hand product, the box looks like it's been handled a lot and the product itself has rub marks on the corners (Milwaukee refractometer). Same reference as I ordered but not the same aesthetic as the product presented on the site. Not a problem in itself, but I was rather surprised.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2020
A very large order arrived with very poor internal packaging, broken glass product, live sand that leaked during transport, etc. The person in charge got back to me very quickly, informing me that I would have to wait 24 hours before potentially finding a solution. For the past 15 DAYS, I have not heard from him, either by e-mail or on the phone. Order cashed, but after-sales service is non-existent as I write.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
MEDIUM
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2020
bad
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2020
1st order Product marked in stock but out of stock, I sent 2 messages no return (dialogue) communication service to improve, but product arrived intact and super well packaged
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
Excessive shipping costs for a catastrophic delivery and no commercial gesture to make up for it.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2020
Repeated worries. No longer responds to emails as soon as there is a problem. Sends incomplete material and plays dead.
Translated reviews
Response from Zoanthus.fr
Hello, Thank you for your feedback. We do not send incomplete equipment. The boxes are made at the manufacturer's factory and are not opened before shipment. Missing items may remain, even if they are extremely rare.
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2020
Very slow delivery .......
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2020
Too long a delay for a missing item
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
unclear - focbe there to use pypal and product information very fuzzy
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2020
bonsoir j'ai reçu mon seaux de sel , mais vu que j'avais un besoin urgent je l'ai accepté , de plus le livreur était incapable de noter sur son ordi colis refusé il ne savait pas s'servir , je vous ai envoyé des photos , alors j'attends un geste , merci
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
Too bad nobody answers the phone
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2020
Good service despite having to call customer service to find out the status of the order. Thanks to the team.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
very good product, just a small problem with delivery, a canister that didn't close properly, but nothing serious.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2020
Hello the site seems very good, the problem would come more from the delivery! Not ringing the bell and throwing the parcel over the gate could be a new method!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2020
Promised scalpel blades still in short supply
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2020
No FR instructions
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2020
Delay between order and delivery of several weeks. Obliged to relaunch
Translated reviews
Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. We have indeed been delayed in the dispatch of your order, so I apologize if this has caused you any inconvenience.
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
Translated reviews
Response from Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2020
It's not easy since the new site has been upgraded and is not intuitive with my cell phone, but I'm getting the hang of it.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2020
impeccable to recommend
Translated reviews
Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2020
Order received complete. On the site it was promised free shipping and 5 euros 1st order but minimum order amount required ABSOLUTELY NOT VISIBLE LEGAL LIMIT. I reported this in writing.
Translated reviews
Response from Zoanthus.fr
Thank you for your comment. We have taken into account your remark concerning the visibility of the discount.
We look forward to seeing you again at Zoanthus.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
either! fast delivery but the packaging leaves something to be desired..... the cardboard is not strong enough; it has been affected by the various handling operations; too bad
Translated reviews
Response from Zoanthus.fr
Thank you for your comment. We take your comment into account and apologize for the inconvenience. We look forward to seeing you again at Zoanthus.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2020
Change carrier because you tell me that has been delivered to the relay point but nothing delivered how do you do?
Translated reviews
Response from Zoanthus.fr
Hello, Thank you for your message, there was indeed a computer error on your tracking, the package is still on its way and will be delivered very soon. Thank you for your patience and understanding.
Thank you for your patience and understanding. Sincerely, Clément
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2020
No insulting, unpleasant characters
Translated reviews
Response from Zoanthus.fr
Bonjour Monsieur Barbereau, SAV inexistant: your parcel was delivered, admittedly late, but you wrote to us several times a day by email and by private message on my personal Facebook, and I always replied, even though I notified you that I was on vacation, my only week of the year. So after 10 days of contact, I consider this to be rudeness on your part.
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2020
Extremely fast shipping, but shipping costs too high
Translated reviews
Response from Zoanthus.fr
Hello, thank you for your comment. We have lowered our home delivery charges. We look forward to seeing you again at Zoanthus.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2020
The company is great, but the site is too slow!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2020
I received the broken bulbs half empty.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2020
There's just one thing I'd like to complain about, but it's important: when a customer takes the trouble to send you a message asking whether or not their recently purchased GH test (tetra test case) is working normally, the least you can do is reply. Several months later, I now know that no, it wasn't working normally, but had expired. End result: I lost several of my shrimps because they were kept in water that didn't meet their needs, naively thinking that the test was working and naively thinking that I'd get an answer from yet another commercial site that only thinks about profits, sells out-of-date products and doesn't bother to answer its customers. I hold you directly responsible for the death of my animals. In short, Zoanthus, a nice logo, and a nice zero score.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
I was surprised that the site recorded an order and displayed a product that was available...when it wasn't. I discovered this when I tracked the product. I discovered this when I tracked the product, as I hadn't seen it arrive. Your customer service department confirmed this in return for an e-mail from me. I was forced to make an intermediate purchase with a surcharge in store because I needed it to manage my aquarium. Too bad
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2020
order conforms, fast and well packed! small flat, expensive tariff delivery to go to seek itself in relay colis; 5,30 plus a euros of ?? plus 1.5 for PAYPAL, normally has the load of the salesman, in short domage.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 