The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Difficult period I understand, but lack of communication. More than 1 week to get an answer to my email. I ordered a pipe which I received pierced, one item missing. A bit disappointed when it had gone well the previous 2x.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2020
inner packaging stained by product spillage and dosing device broken?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/02/2020
Substitution and order not delivered in full, awaiting backorder and no announced lead time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
Order was delivered promptly, but the packaging was very damaged (had been opened and taped up).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/03/2020
Perfect for the articles, just the delay and my email request without response, but hey I'm glad to have a French site. Sincerely
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/02/2020
Nine days delivery for 4 items in stock and Chronopost is very average
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/02/2020
I did not receive the tunze care magnet strong on delivery. A second, separate delivery?
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Response from Zoanthus.fr
Hello, the product you are quoting has been the subject of another shipment. The product is already in transit for you and will normally be delivered tomorrow (Monday): https://www.laposte.fr/outils/suivre-vos-envois?code=6A17254452233 In view of this information, could you please revise your 1-star rating, which is detrimental to the image of Zoanthus? Thank you for your understanding.
Sincerely, Clément
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/02/2020
The parcel arrived damaged. The salt bucket was completely burst. Fortunately the salt is protected by a plastic bag. But you are not responsible. Thank you to the carrier. The rest of the parcel is in perfect condition. Sorry for the negative note but fortunately I still had a bucket to store the salt. Ps thank you for the magnet ... but there were no stickers this time.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/01/2020
Order arrived on time, product well packaged but one defective part (broken) inside !!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2020
I.didn't.receive.the.right.membrane
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
Lack of precision on the use of these ceramic tubes
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
Hello. Following my order, I have received a very good Nanostream 6045 turbelle pump from Tunze. However, I can't close the Comline Filter 3163 case, which I opened for cleaning before putting it in the aquarium. Finally, the Cu Profi test I received in January has an expiry date of July 2020, i.e. six months to run 50 tests! Please let me know if it's advisable to place the comline filter in water, in the hope that expansion will allow it to close properly, as well as fixing the baffle in front of the turbine. What about the copper test, which is only valid for 6 months? Is it possible to exchange these two elements? Thanks in advance
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
multiple reminders to be delivered and incomplete delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/12/2019
Order received with a broken baling seal and product scattered in the box. Quick response from the service department to immediately send me a replacement seal, but I've never received anything since.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
Damaged item and I didn't receive the right labels
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/12/2019
Fast delivery, well packaged, with a little free candy inside, but the glue was a disaster, taking a very long time to dry in the open air - I can't imagine underwater, I've never been able to glue my anubias to my rocks and roots!!!!and even once it's dry, it doesn't stick to anything, you have to use a huge quantity so that the stones adhere to each other and are hard to apply... so much for the finish... the metal tube broke as soon as I pressed on it, there was a lot of it on my hands... I wouldn't recommend this item at all, I lost 17e including delivery....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/12/2019
Perfect order, very fast (received in 2 days, Sunday order received Tuesday) everything is in order and the little gift is always a pleasure. I will only order from this site again, I recommend it!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2019
Delivery costs counted for an order over 90€ because I used my loyalty points converted into a voucher and therefore went below 69€.
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Response from Zoanthus.fr
Hello, Sincerely, I don't understand your low score. Delivery is free for purchases over €69, including coupons and discounts. There's no error in the billing!
It's not very nice to break the store's bill for this, the contract was respected on our side... Sincerely, Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2019
no problem for my purchase, but very limited in the choice of aquariums, no bare tanks, only JUWEL kits.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2019
Incorrectly calibrated thermometer
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/10/2019
Calcium packet with holes, so loss of product. We'd have to use thicker packets, which is odd because the other packets were in good condition.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/10/2019
I don't understand my invoice, the amount doesn't match the total.
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Response from Zoanthus.fr
Hello , Thank you for your message . What don't you understand on your invoice? You ordered 18€90 of products minus a discount of 0.95€ following the coupon. There are 5€30 for postage, which makes a total of 23€25 ( 18 . 90 + 5 . 30 - 0 . 95 = 23 . 25 ) Sincerely Mr C. C.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/09/2019
I ordered from this site because I needed the items quickly. At the time of my order all the items were advertised as being in stock but at the time of delivery the filter foams were missing. I went back to the site and it still said that there were 9 items left in stock. However, it is clearly stated "Stock levels are updated in real time on each product sheet".
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Response from Zoanthus.fr
Hello, Thank you for your feedback.
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/08/2019
3 working days before dispatch of a product in stock.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Good site except for the problem of delivery with dpd predict because it keeps postponing delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Review the Collissimo transport it is abnormal to ask for a signature on a sheet of white paper !!!!!!!!!!!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/06/2019
Not really disappointed with zoanthus, but very disappointed with Chronopost who pockets the money for delivery in 24h and in fact you receive your order 1 week later.... It's a shame because I really needed this order the next day, not 1 week later. Now it's my turn to be the advertising Chronopost in the aquarium world...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
DELIVERY TIME TOO LONG AND PRODUCT NOT AS ORDERED
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/03/2019
No order tracking ...24/48h delay not respected! We expressed our dissatisfaction 1 week later and then we were told that perhaps there was one left ... we will keep informed ... in the evening we knew that a package was sent! Total a week of waiting
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Response from Zoanthus.fr
Hello Sir, As I explained to you by email, the delivery times are announced on the website on all the product pages as well as in the basket before ordering. All the information on the site is given and it is important to read it.
How can you give 1 star to a website that has finally respected the 10-day lead time announced on the product page? Your order was dispatched the day after your e-mail, as a favor to you. In fact, the ramp in stock was reserved for another customer. I'll have you know that I put you ahead of another person who had ordered before you.
I can see from your note today that sincerity and service don't always pay off... Sincerely Mr Coron Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
Too bad there are no French instructions.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/11/2018
Order conformed, a little wait due to an article shortage, but it's a pity that customer service via email does not follow its normal course.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/09/2018
L'Organisation laisse à désirer ,le site beug à moitié,envoi des produits non conforme à plusieurs reprises.... In short!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
I'm still waiting for a reply to my previous e-mail concerning my previous order, which I received incomplete.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/08/2018
Good but stock problem so long delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/07/2018
I ordered two Eheim dispensers. The supplied pins exploded. In each dispenser... on.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/03/2018
delivery not so fast, no explanation with the products, welcome offer of 5% not respected, I would not renew.
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Response from Zoanthus.fr
Hello, Thank you for your review. I would like to reply to you because I do not understand your comments... Your package left our warehouse in less than 24 hours and was delivered within 2 days by Mondial Relay. (normal delivery time: 2/4 days). For more urgent orders, other carriers are available. For product explanations, did you contact me, if so I have no trace of them? Instructions are included on all packaging, followed by a more detailed explanation on all online product sheets. Of course, if that's not enough, I'm available by phone and email 7 days a week. For the 5% discount on your first order, everything is explained on the Zoanthus website. The first step is to sign up for the newsletter. A discount code is then sent to you by email, which you enter in your basket before placing your order.
For these 3 points, I find that your comments are not justified. Best regards Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/01/2018
1 box was not complete. I phoned, wrote, they were supposed to send me what I was missing but I'm still waiting.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/12/2017
My payment by bank transfer was not taken into account and I had to follow up myself after 10 days. Once this problem was resolved, everything went smoothly.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2017
Poor packaging Test box under a 10kg soil bag Result box explodes
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2017
My parcel arrived in a shambles, the salt for salt bucket was broken, the product had spread all over the box.
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