Customer reviews of Zoanthus.fr

9,7 /10

Based on 14 477 published reviews

5 13,3k 92% 4 757 5% 3 201 1% 2 86 1% 1 143 1%

Summary of reviews

Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.

Reviews 1 and 3 stars

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Acheteur Vérifié

Published on 06/06/2020 à 19h07 following a purchase from 30/05/2020

order much too long for a small piece i've had better delays !!!

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Acheteur Vérifié

Published on 05/06/2020 à 08h02 following a purchase from 01/06/2020

Very fast

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Acheteur Vérifié

Published on 28/05/2020 à 21h49 following a purchase from 23/05/2020

Received on time but package very damaged.
2 packets of tests received torn, nitrite powder reagent and salifert magnesium tests missing, little spoon.

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Acheteur Vérifié

Published on 12/05/2020 à 17h05 following a purchase from 18/04/2020

For zoanthus products. No worries. However, we haven't received the cutting support for 2 x. Why not?

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Acheteur Vérifié

Published on 10/05/2020 à 18h14 following a purchase from 13/04/2020

Fast delivery

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Acheteur Vérifié

Published on 09/05/2020 à 15h21 following a purchase from 05/05/2020

The redsea nitrate test is unusable for me because the product description is incomplete. The high range cannot be measured with the test alone.

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Acheteur Vérifié

Published on 07/05/2020 à 16h25 following a purchase from 01/05/2020

It was probably the first and last time I ordered on this site. I received the parcel in a terrible state, the ring of the stirring pump was broken and I had to glue it in place. The shipment was particularly long, perhaps because of the health crisis.
If the zoanthus team wants photos of the parcel, they can contact me by e-mail.
Obviously not as a courtesy, but if they're really interested in their customer's opinion.
Sincerely

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Acheteur Vérifié

Published on 06/05/2020 à 16h13 following a purchase from 29/04/2020

Perfect as usual!

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Acheteur Vérifié

Published on 29/04/2020 à 21h45 following a purchase from 18/04/2020

Very disappointed with the service! Noisy pump returned to service at my expense, pump still as noisy! Salesman unreachable, doesn't answer the phone and has to send several emails to get an answer 15 days later!

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Acheteur Vérifié

Published on 23/04/2020 à 16h10 following a purchase from 18/04/2020

A reliable site offering a good choice of aquarium equipment, with many references available. Market prices respected.
I was disappointed by my first order where I ordered a 25kg salt bucket which arrived completely broken in my parcel which had no external damage. I contacted customer service by e-mail, but got no answer, which is a shame.
However satisfied with my 2nd order RAS.
I advise you not to order large volumes of salt, it doesn't take well to transport.

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Acheteur Vérifié

Published on 21/04/2020 à 13h11 following a purchase from 23/03/2020

PACKAGE DAMAGED ON RECEIPT DUE TO POOR PACKAGING (CARDBOARD TOO LIGHT FOR THE WEIGHT INSIDE).

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Acheteur Vérifié

Published on 21/04/2020 à 10h21 following a purchase from 02/03/2020

Difficult period I understand, but lack of communication. More than 1 week to get an answer to my email. I ordered a pipe which I received pierced, one item missing. A bit disappointed when it had gone well the previous 2x.

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Acheteur Vérifié

Published on 08/04/2020 à 19h46 following a purchase from 20/03/2020

inner packaging stained by product spillage and dosing device broken?

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Acheteur Vérifié

Published on 06/04/2020 à 09h02 following a purchase from 29/02/2020

Substitution and order not delivered in full, awaiting backorder and no announced lead time.

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Acheteur Vérifié

Published on 31/03/2020 à 14h58 following a purchase from 23/03/2020

Order was delivered promptly, but the packaging was very damaged (had been opened and taped up).

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Acheteur Vérifié

Published on 18/03/2020 à 14h55 following a purchase from 09/03/2020

Perfect for the articles, just the delay and my email request without response, but hey I'm glad to have a French site. Sincerely

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Acheteur Vérifié

Published on 03/03/2020 à 20h54 following a purchase from 19/02/2020

Nine days delivery for 4 items in stock and Chronopost is very average

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Acheteur Vérifié

Published on 29/02/2020 à 00h07 following a purchase from 26/02/2020

I did not receive the tunze care magnet strong on delivery. A second, separate delivery?

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Response from Zoanthus.fr Published on 01/03/2020

Hello, the product you are quoting has been the subject of another shipment. The product is already in transit for you and will normally be delivered tomorrow (Monday): https://www.laposte.fr/outils/suivre-vos-envois?code=6A17254452233 In view of this information, could you please revise your 1-star rating, which is detrimental to the image of Zoanthus? Thank you for your understanding.
Sincerely, Clément

Acheteur Vérifié

Published on 14/02/2020 à 14h10 following a purchase from 09/02/2020

The parcel arrived damaged. The salt bucket was completely burst. Fortunately the salt is protected by a plastic bag. But you are not responsible. Thank you to the carrier. The rest of the parcel is in perfect condition. Sorry for the negative note but fortunately I still had a bucket to store the salt. Ps thank you for the magnet ... but there were no stickers this time.

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Acheteur Vérifié

Published on 11/02/2020 à 20h03 following a purchase from 27/01/2020

Order arrived on time, product well packaged but one defective part (broken) inside !!!!

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Acheteur Vérifié

Published on 04/02/2020 à 18h54 following a purchase from 31/01/2020

I.didn't.receive.the.right.membrane

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Acheteur Vérifié

Published on 31/01/2020 à 16h45 following a purchase from 23/01/2020

Lack of precision on the use of these ceramic tubes

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Acheteur Vérifié

Published on 20/01/2020 à 20h32 following a purchase from 09/01/2020

Hello. Following my order, I have received a very good Nanostream 6045 turbelle pump from Tunze. However, I can't close the Comline Filter 3163 case, which I opened for cleaning before putting it in the aquarium. Finally, the Cu Profi test I received in January has an expiry date of July 2020, i.e. six months to run 50 tests! Please let me know if it's advisable to place the comline filter in water, in the hope that expansion will allow it to close properly, as well as fixing the baffle in front of the turbine. What about the copper test, which is only valid for 6 months? Is it possible to exchange these two elements? Thanks in advance

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Acheteur Vérifié

Published on 18/01/2020 à 15h22 following a purchase from 10/12/2019

multiple reminders to be delivered and incomplete delivery

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Acheteur Vérifié

Published on 02/01/2020 à 22h32 following a purchase from 19/12/2019

Order received with a broken baling seal and product scattered in the box. Quick response from the service department to immediately send me a replacement seal, but I've never received anything since.

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Acheteur Vérifié

Published on 31/12/2019 à 15h27 following a purchase from 02/12/2019

Damaged item and I didn't receive the right labels

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Acheteur Vérifié

Published on 28/12/2019 à 20h42 following a purchase from 23/12/2019

Fast delivery, well packaged, with a little free candy inside, but the glue was a disaster, taking a very long time to dry in the open air - I can't imagine underwater, I've never been able to glue my anubias to my rocks and roots!!!!and even once it's dry, it doesn't stick to anything, you have to use a huge quantity so that the stones adhere to each other and are hard to apply... so much for the finish... the metal tube broke as soon as I pressed on it, there was a lot of it on my hands... I wouldn't recommend this item at all, I lost 17e including delivery....

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Acheteur Vérifié

Published on 25/12/2019 à 14h34 following a purchase from 22/12/2019

Perfect order, very fast (received in 2 days, Sunday order received Tuesday) everything is in order and the little gift is always a pleasure. I will only order from this site again, I recommend it!

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Acheteur Vérifié

Published on 10/12/2019 à 16h50 following a purchase from 28/11/2019

Delivery costs counted for an order over 90€ because I used my loyalty points converted into a voucher and therefore went below 69€.

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Response from Zoanthus.fr Published on 11/12/2019

Hello, Sincerely, I don't understand your low score. Delivery is free for purchases over €69, including coupons and discounts. There's no error in the billing!
It's not very nice to break the store's bill for this, the contract was respected on our side... Sincerely, Clément

Acheteur Vérifié

Published on 28/11/2019 à 09h58 following a purchase from 22/11/2019

no problem for my purchase, but very limited in the choice of aquariums, no bare tanks, only JUWEL kits.

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Acheteur Vérifié

Published on 29/10/2019 à 16h38 following a purchase from 20/10/2019

Incorrectly calibrated thermometer

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Acheteur Vérifié

Published on 25/10/2019 à 19h35 following a purchase from 18/10/2019

Calcium packet with holes, so loss of product. We'd have to use thicker packets, which is odd because the other packets were in good condition.

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Acheteur Vérifié

Published on 12/10/2019 à 14h37 following a purchase from 08/10/2019

I don't understand my invoice, the amount doesn't match the total.

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Response from Zoanthus.fr Published on 12/10/2019

Hello , Thank you for your message . What don't you understand on your invoice? You ordered 18€90 of products minus a discount of 0.95€ following the coupon. There are 5€30 for postage, which makes a total of 23€25 ( 18 . 90 + 5 . 30 - 0 . 95 = 23 . 25 ) Sincerely Mr C. C.

Acheteur Vérifié

Published on 22/09/2019 à 08h16 following a purchase from 15/09/2019

I ordered from this site because I needed the items quickly. At the time of my order all the items were advertised as being in stock but at the time of delivery the filter foams were missing. I went back to the site and it still said that there were 9 items left in stock. However, it is clearly stated "Stock levels are updated in real time on each product sheet".

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Response from Zoanthus.fr Published on 22/09/2019

Hello, Thank you for your feedback.
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément

Acheteur Vérifié

Published on 20/08/2019 à 16h17 following a purchase from 11/08/2019

3 working days before dispatch of a product in stock.

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Acheteur Vérifié

Published on 11/07/2019 à 15h41 following a purchase from 28/06/2019

Good site except for the problem of delivery with dpd predict because it keeps postponing delivery.

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Acheteur Vérifié

Published on 07/07/2019 à 10h04 following a purchase from 28/06/2019

Review the Collissimo transport it is abnormal to ask for a signature on a sheet of white paper !!!!!!!!!!!!!

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Acheteur Vérifié

Published on 20/06/2019 à 22h45 following a purchase from 12/06/2019

Not really disappointed with zoanthus, but very disappointed with Chronopost who pockets the money for delivery in 24h and in fact you receive your order 1 week later.... It's a shame because I really needed this order the next day, not 1 week later. Now it's my turn to be the advertising Chronopost in the aquarium world...

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Acheteur Vérifié

Published on 19/06/2019 à 06h41 following a purchase from 28/05/2019

DELIVERY TIME TOO LONG AND PRODUCT NOT AS ORDERED

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Acheteur Vérifié

Published on 25/03/2019 à 13h26 following a purchase from 14/03/2019

No order tracking ...24/48h delay not respected! We expressed our dissatisfaction 1 week later and then we were told that perhaps there was one left ... we will keep informed ... in the evening we knew that a package was sent! Total a week of waiting

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Response from Zoanthus.fr Published on 25/03/2019

Hello Sir, As I explained to you by email, the delivery times are announced on the website on all the product pages as well as in the basket before ordering. All the information on the site is given and it is important to read it.
How can you give 1 star to a website that has finally respected the 10-day lead time announced on the product page? Your order was dispatched the day after your e-mail, as a favor to you. In fact, the ramp in stock was reserved for another customer. I'll have you know that I put you ahead of another person who had ordered before you.
I can see from your note today that sincerity and service don't always pay off... Sincerely Mr Coron Clément