Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2019
Nothing to say for the efficiency of the order to delivery very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2019
Very good, product as ordered Thank you to Clément for answering my question.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2019
Clear website, well-described products and correct prices.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/02/2019
good service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2019
After a delay in shipping, they made up for it with a 24-hour delivery, following my complaint, to which they replied promptly.
Serious site, to be recommended.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2019
Perfect thanks
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/01/2019
No French instructions and does not match the image.
That said, shipping and parcel preparation are very good.
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus.
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2019
One item was out of stock, but the return email didn't say which item was missing. I had to ask by email, and after an agreement, delivery was extremely fast.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2018
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
very serious and fast site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2018
Fast, impeccable service. Would have been perfect if my question had been answered on 2 occasions (when ordering and at customer service) which was not the case.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2018
fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2018
.affordable human site quick and adequate response if problem arises
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/11/2018
Everything is fine except the delivery which is not fast enough.the order is shipped very quickly but the delivery does not follow.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2018
The only small detail is that in addition to my order there was a lot of plastic in the packaging, which filled my garbage can.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2018
very well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/11/2018
Nice site good responsiveness
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2018
serious site for shipping; quality item nothing to say you can buy it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2018
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2018
Perfect delivery times, ordered on Monday, received on Tuesday and a contact person who is easy to reach - nothing to complain about.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2018
very good well done parcel
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2018
Quite complete offer. What's in stock is delivered promptly for an additional charge. Package arrived on time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2018
Super pleasant to browse your site, very interesting products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/10/2018
very fast delivery good packaging
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2018
Just add a link on magnesium chloride to sulphate please. Or a line in red, I did not think of it and I had to reorder, the loose. Otherwise order nickel, goodies at the bottom of the box is top, careful packaging and especially fast. Thank you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2018
Good site and clear assembly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/10/2018
Product as described, delivered within 4 working days. (Relatively) high shipping costs.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/10/2018
Serious
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/10/2018
Careful shipping and perfect Sav
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2018
why didn't i give the max rating........ can you do better on time thank you
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Response from Zoanthus.fr
Hello, Thank you for your message and your note ;) Your order was placed at 12:03 pm and was handed over to the carrier at 1:38 pm. For my part, I could hardly do better. However, the carrier was a little slow to deliver (72h). See you soon, Sincerely Clément
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/10/2018
Serious site.parcel arrived on time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/10/2018
super fast shipping RAS
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2018
All right!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/09/2018
Very good site that I have used for aquarium products. Prices are very attractive. I'll be back...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/09/2018
fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/09/2018
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2018
Fast shipping
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/09/2018
Fast , recommend
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/09/2018
Package conforms to my order and delivered on time. I will recommend with pleasure.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2018
Order processing and delivery times in accordance.
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