Customer reviews of Zoanthus.fr

Quick and easy to order. Too bad there isn't more stock. Only 2 boxes of glitter available for my fish.

the delivery was a disaster even if you are not to blame but paying €9 to have it 7 days later the delivery person is incompetent

ras

Hello, one of the products arrived damaged. Lack of protection. Regards

Salt bucket problem exploded...

I often order but a bit disappointed with the new sticky magnets! It loses its charm! Not sure I will continue to order when I find cheaper elsewhere!

Well received

Good experience

Excellent site, quality product, good value for money, quickly shipped (often by DPD unfortunately), I take away one star because many products are regularly out of stock.

Aside from the MB20 box which is open and taped for some reason, whether it is the delivery person or the sender... the rest of the products are intact.

Good value for money. Fast delivery.

The products I ordered were carefully packaged and I really appreciated the little gift. However, the BRT courier in Italy initially lost the package which was delivered to me a week late. In that package, there were medicines I had ordered for my sick fish that have since died. The store is not at fault, the courier needs to improve.

Someone to listen when there is a problem However, on the phone, we have difficulty talking to an advisor

Very good product with an attractive price

Correct and available price and product

Nothing to report

When I placed the order, what I ordered was in stock on the site, so for me, no problem!!! After a few days when I saw that my order had not been processed, I got worried and contacted Zoanthus. There I was told that one of the products was out of stock (there were still 3 on the site!!!) and I was offered to wait 1 week, or to take another product as a replacement. I took a replacement one, but this shows poor stock management, and a lack of respect for the customer, since there was no information to warn me.

Great

Effective product, according to expectations. However, the transport damaged the package, causing a spill of the liquid that made the instructions partially unreadable.

Easy to use site, products sent correctly and on time.. maybe they should just be a little faster in their email support responses.

With DPD delivery, it's a nightmare

Very fast

Nice

as always my order was delivered on the scheduled date

Very well passed, super well packaged parcel

Satisfied with my order and my product

The solenoid valve is not working, it remains stuck in the open position

Good but the shipping costs are too high

Item conforms to the order, delivery on time

Product availability, fast delivery but the choice of carrier DPD to be avoided, hence the one star less.

Product does not match what I ordered.

The material is good and well packaged, however they had an internal problem that delayed the shipping date. I had to call myself to find out where my order was and I was told that it was now fine and the order would be shipped. In the end, nothing after 14 days and I had to call again. Finally, I received the order more than 15 days later when it was urgent and I didn't even get an apology email or any commercial gesture. The only thing I got was explanations of their internal error to justify the delay (lack of internal communication) which ultimately matters little to me. In short, disappointed with the waiting time and especially not having received any commercial gesture in return.

as usual!

Carton intact on the outside, but inside the salt bucket was broken and part of the contents spilled into the box, the candy was a block of salt, and the food can did not have a freshness seal and the security of forced opening......

Ras

Super fast top

serious

As usual, always a delay for delivery!!! It's a shame because I would order more often

Great and fast, just the salt lid was broken but otherwise everything is good.

Serious site. One downside: the case of products not in stock in an order. Shipping only occurs when the order is completely in stock. If you need a product quickly, it's better to look elsewhere... Too bad.