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A
Rating: 4 out of 5
Fast and efficient delivery in a convenient relay point.
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
Summary of reviews
The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Functional site
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A
Rating: 4 out of 5
nothing to complain about
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A
Rating: 4 out of 5
Readable and simple
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A
Rating: 4 out of 5
Very good merchant, the parcels are well packaged, the powder cans cleverly secured with strong scotch tape. Only the deliveryman took two days to deliver from the Clermont branch to my home.
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A
Rating: 4 out of 5
Good Fast shipping and careful packaging
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A
Rating: 4 out of 5
Very good for the site 20/20 Many products at competitive prices To be recommended Bravo
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A
Rating: 4 out of 5
always good product fast delivery
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
delivery on time and competent person thank you
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A
Rating: 4 out of 5
order without problem zooplankton alive and well seen under the microscope and also phytoplankton alive and well thank you
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A
Rating: 2 out of 5
The products ordered are very good...too bad the bucket of salt arrived broken, punctured, it really spoils everything...
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Response from Zoanthus.fr
Hello, Thank you for your feedback.
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
A
Rating: 4 out of 5
sent very well the top i recomande. i ordered a test of precision triton. it is asked to enter the code bare without knowing if i passed or not. the german site does not translate into french ... we will see well i slipped my email address with the tubes ...
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A
Rating: 4 out of 5
Available and easy to contact
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Missing Hanna test reagent and pelleted feed
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate the site. Your order was shipped complete and on time. The items you are talking about are not currently on the store. They will certainly be in the next few weeks. Best regards Clément
A
Rating: 4 out of 5
fine
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A
Rating: 4 out of 5
fast and efficient
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Rating: 4 out of 5
Fast delivery, careful packaging... I have nothing to complain about with my order! What's more, the site is very well stocked with references that are hard to find elsewhere. It's a pity that postage isn't free for home delivery over a certain amount. And... When will we get a loyalty program? :)
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Response from Zoanthus.fr
Hello and thank you for your positive feedback. Regarding free home delivery, it's something to look into, but given the rates of the carriers, the purchase limit may be high enough for us all to find our way around.
As for the loyalty program, it already exists. Each order earns you points, which are euros for your next orders. So you've already accumulated some, and you can find them in your customer account or on the shopping cart page of the site. Looking forward to seeing you again on Zoanthus.fr Sincerely Clément
As for the loyalty program, it already exists. Each order earns you points, which are euros for your next orders. So you've already accumulated some, and you can find them in your customer account or on the shopping cart page of the site. Looking forward to seeing you again on Zoanthus.fr Sincerely Clément
A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
top, fast, well received
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A
Rating: 4 out of 5
Very good!
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A
Rating: 4 out of 5
Serious site, fast delivery I recommend
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A
Rating: 4 out of 5
for basic materials and products
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A
Rating: 4 out of 5
Very good site order kit balling really complete but if you live in Brittany do not be in a hurry
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A
Rating: 4 out of 5
Fast and accurate delivery.
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