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A
Rating: 4 out of 5
Fine
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 479 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Nothing to say about Zoanthus, orders are always honored at a good price, thank you Zoanthus. The only thing to say about shipping is that it's not cheap and the delivery time is not the fastest.
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A
Rating: 4 out of 5
Fast shipping lack of information on delivery date
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A
Rating: 4 out of 5
Great price and super sonic delivery. High delivery price, however.
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A
Rating: 4 out of 5
On schedule
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A
Rating: 3 out of 5
The parcel was not delivered to the chosen relay, which was much further from my home and much less convenient.
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Response from Zoanthus.fr
Hello, We apologize for the inconvenience, we will pass on the information to the carriers, so that this incident does not happen again. Thank you and see you soon at Zoanthus.
A
Rating: 3 out of 5
Site navigation not very easy
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A
Rating: 4 out of 5
Delays too long 4 days
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Response from Zoanthus.fr
Hello, Your order was dispatched on May 27, with delivery to a relay point on May 28. We have not noticed any particular delay on this order. Thank you and see you soon at Zoanthus.
A
Rating: 4 out of 5
Satisfied
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
A
Rating: 4 out of 5
order complete and arrive quickly
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A
Rating: 4 out of 5
Great. You have to listen to the message and answer. Thanks
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Response from Zoanthus.fr
Hello, thank you for your comment, but we don't have an email address. You can contact us by email on our customer service: [email protected] Thank you and see you soon at Zoanthus.
A
Rating: 4 out of 5
Good site we find almost everything I tried several times to reach you by phone without success 🥺
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Response from Zoanthus.fr
Hello, thank you for your comment. You can contact us by e-mail on our after-sales service: [email protected] Thank you and see you soon at Zoanthus.
A
Rating: 3 out of 5
No GLS driver
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A
Rating: 4 out of 5
Fast delivery Conforms Only default products with a lot of dust
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A
Rating: 4 out of 5
Very good as usual
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A
Rating: 3 out of 5
Damaged ATI bottle leaking into the box, probably through the neck, but well packaged.
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A
Rating: 3 out of 5
Fine
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A
Rating: 3 out of 5
Some items are missing information. Type size and operating precision
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A
Rating: 3 out of 5
Discount not available for additional orders.
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A
Rating: 4 out of 5
Deadline respected, order arrived in very good condition, items well packaged and as described. The only downside is the disturbing price before tax of each item on the invoice and the Paypal fees (not nice).
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus!
A
Rating: 3 out of 5
Very good for the products but I took the most expensive fdp and despite everything, 5 days to receive my products. 17€ order and 12€ fdp...
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Response from Zoanthus.fr
Hello, your parcel left on May 11th, so it was well within our delivery time of 24h/48h. Looking forward to seeing you again at Zoanthus!
A
Rating: 3 out of 5
Device faulty on receipt awaiting replacement
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A
Rating: 4 out of 5
Very good product May Shipping costs a little expensive depending on the order placed
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A
Rating: 4 out of 5
ok rein a dire
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A
Rating: 4 out of 5
A very satisfying first order.
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A
Rating: 4 out of 5
Lots of choice very fast delivery
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A
Rating: 4 out of 5
order compliance
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A
Rating: 4 out of 5
Always so fast
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Super responsive!
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A
Rating: 4 out of 5
I'm satisfied, nothing to say.
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A
Rating: 4 out of 5
Perfect site in terms of choice and price
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A
Rating: 3 out of 5
15 days delivery time, no notice from the site about this delay due to a missing product
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A
Rating: 3 out of 5
Too bad Zoanthus doesn't take responsibility for their mistakes, otherwise nothing more to say.
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Response from Zoanthus.fr
Hello, thank you for your feedback.
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
A
Rating: 4 out of 5
Order sent quickly and very well packaged for transport Small delay due to the carrier hoping that the problem was solved
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A
Rating: 4 out of 5
nothing to criticize
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A
Rating: 3 out of 5
super site
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A
Rating: 3 out of 5
the handling of the product lists is not very pleasant, because when a product is in "details" consultation, the return to the list is done randomly (?) you have to scroll down the list again to find the place where you were... boring A pity, because the product sheets are well classified and pleasant to look at, technically well informed.
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A
Rating: 3 out of 5
The delivery was not made to my home but to a relay 6 kilometers away.
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A
Rating: 4 out of 5
fast delivery and as expected
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